/// <summary>
/// Notifies the ixn status.
/// </summary>
/// <param name="isConnected">if set to <c>true</c> [is connected].</param>
/// <param name="proxyClientID">The proxy client identifier.</param>
public void NotifyIXNStatus(bool isConnected, int?proxyClientID = null)
{
if (proxyClientID != null)
{
EmailDataContext.GetInstance().ProxyClientID = (int)proxyClientID;
}
}
private static void DataCallBack(IAsyncResult iasyncResult)
{
FromAddresses comboBoxItem;
if (iasyncResult != null && iasyncResult.AsyncState == null)
{
var icollection = EmailDataContext.GetInstance().ConfigurationServer.EndRetrieveMultipleObjects <CfgEnumeratorValue>(iasyncResult);
foreach (CfgEnumeratorValue enumerator in icollection)
{
if (enumerator.State == CfgObjectState.CFGEnabled)
{
comboBoxItem = new FromAddresses();
comboBoxItem.Content = enumerator.DisplayName;
comboBoxItem.Tag = enumerator.Name;
comboBoxItem.ToolTip = enumerator.Description;
if (enumerator.IsDefault == CfgFlag.CFGTrue)
{
comboBoxItem.IsSelected = true;
}
else
{
comboBoxItem.IsSelected = false;
}
EmailDataContext.GetInstance().MailBox.Add(comboBoxItem);
}
}
EmailDataContext.GetInstance().isFromAddressPopulated = true;
if (OnFromAddressChanged != null)
{
OnFromAddressChanged.Invoke();
}
}
}
/// <summary>
/// Handles the Click event of the btnReject control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void btnReject_Click(object sender, RoutedEventArgs e)
{
if (isOnHandling)
{
return;
}
isOnHandling = true;
try
{
//EmailNotifier.needPerformAccept = false;
HideWidow();
if (emailAutoAnswerThread != null)
{
emailAutoAnswerThread.Abort();
}
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.RejectInteraction(eventInvite.TicketId, eventInvite.Interaction.InteractionId, eventInvite.ProxyClientId, eventInvite.Interaction.InteractionUserData);
if (result.MessageCode == "200")
{
if (EmailDataContext.GetInstance().MessageToClientEmail != null)
{
EmailDataContext.GetInstance().MessageToClientEmail.PluginInteractionStatus(PluginType.Workbin, IXNState.Closed, false);
}
}
}
catch (Exception ex)
{
logger.Error("Error occurred as +" + ex.ToString());
}
isOnHandling = false;
}
public void NotifyVoiceMediaStatus(bool isVoiceEnabled)
{
EmailDataContext.GetInstance().IsVoiceMediaEnabled = isVoiceEnabled;
if (EmailInteractionListener.VoiceStatusNotification != null)
{
EmailInteractionListener.VoiceStatusNotification.Invoke(isVoiceEnabled);
}
}
/// <summary>
/// Hides the widow.
/// </summary>
private void HideWidow()
{
EmailDataContext.GetInstance().isNotifyShowing = false;
objiNotifier = null;
StopTone();
base.stayOpenTimer.Stop();
base.DisplayState = Pointel.TaskbarNotifier.TaskbarNotifier.DisplayStates.Hiding;
this.Visibility = System.Windows.Visibility.Hidden;
this.ForceHidden();
}
/// <summary>
/// Reads the name of the contact.
/// </summary>
public void ReadContactName()
{
try
{
string contactId = eventInvite.Interaction.InteractionUserData.Contains("ContactId") ?
eventInvite.Interaction.InteractionUserData["ContactId"].ToString() : string.Empty;
if (!string.IsNullOrEmpty(contactId) && EmailDataContext.GetInstance().IsContactServerActive)
{
List <string> attributeList = new List <string>();
attributeList.Add("FirstName");
attributeList.Add("LastName");
EventGetAttributes eventGetAttribute = ContactServerHelper.RequestGetContactAttribute(contactId, attributeList);
if (eventGetAttribute != null)
{
List <AttributesHeader> attributeHeader = eventGetAttribute.Attributes.Cast <AttributesHeader>().ToList();
int count = attributeHeader.Count;
contactName = string.Empty;
if (attributeHeader.Where(x => x.AttrName.Equals("FirstName")).ToList().Count > 0)
{
AttributesHeader firstNameHeader = attributeHeader.Where(x => x.AttrName.Equals("FirstName")).SingleOrDefault();
if (firstNameHeader != null && firstNameHeader.AttributesInfoList.Count > 0)
{
contactName += FirstName = firstNameHeader.AttributesInfoList[0].AttrValue.ToString() + " ";
}
}
if (attributeHeader.Where(x => x.AttrName.Equals("LastName")).ToList().Count > 0)
{
AttributesHeader LastNameHeader = attributeHeader.Where(x => x.AttrName.Equals("LastName")).SingleOrDefault();
if (LastNameHeader != null && LastNameHeader.AttributesInfoList.Count > 0)
{
contactName += LastName = LastNameHeader.AttributesInfoList[0].AttrValue.ToString();
}
}
}
}
if (string.IsNullOrEmpty(contactName))
{
contactName = getContactName(eventInvite.Interaction.InteractionUserData);
if (string.IsNullOrEmpty(contactName))
{
contactName = "Undefined";
}
}
emailDetails.TitleText = contactName + " - Agent Interaction Desktop";
}
catch (Exception ex)
{
logger.Error("Error occurred as " + ex.Message);
}
}
/// <summary>
/// Initializes the email.
/// </summary>
/// <param name="confObject">The conf object.</param>
/// <param name="listener">The listener.</param>
/// <param name="mediaPlugins">The media plugins.</param>
/// <param name="agentInfo">The agent information.</param>
public void InitializeEmail(Genesyslab.Platform.ApplicationBlocks.ConfigurationObjectModel.ConfService confObject, IPluginCallBack listener,
Dictionary <string, string> agentInfo)
{
LoadNotifier();
if (agentInfo.Keys.Contains("UserName"))
{
EmailDataContext.GetInstance().Username = agentInfo["UserName"];
}
if (agentInfo.Keys.Contains("Place"))
{
EmailDataContext.GetInstance().PlaceName = agentInfo["Place"];
}
;
if (agentInfo.Keys.Contains("EmployeeID"))
{
EmailDataContext.GetInstance().AgentID = agentInfo["EmployeeID"];
}
if (agentInfo.Keys.Contains("ApplicationName"))
{
EmailDataContext.GetInstance().ApplicationName = agentInfo["ApplicationName"];
}
if (agentInfo.Keys.Contains("TenantDBID"))
{
EmailDataContext.GetInstance().TenantDbId = Convert.ToInt32(agentInfo["TenantDBID"]);
}
if (agentInfo.Keys.Contains("ProxyClientID"))
{
EmailDataContext.GetInstance().ProxyClientID = Convert.ToInt32(agentInfo["ProxyClientID"]);
}
EmailDataContext.GetInstance().MessageToClientEmail = listener;
EmailDataContext.GetInstance().ConfigurationServer = confObject;
//Implemented the thread call to read configuaration details.
//Thread configurationThread = new Thread(new ThreadStart(ApplicationUtil.ApplicationReader.ReadConfigurationData));
//configurationThread.Start();
//Normal method call to read configuaration details.
// ApplicationUtil.ApplicationReader.ReadConfigurationData();
// GetFromAddressfromPopClient();
//ThreadPool.QueueUserWorkItem(new WaitCallback(delegate(object state) { _chatListener.Chat_Session(output2.RequestJoinIMessage, interactionId, _taskbarNotifier); }), null);
var thread = new Thread(() =>
{
Pointel.Interactions.Email.Helper.EmailServerDetails.GetFromAddress();
});
thread.Start();
}
/// <summary>
/// Shows the email notifier.
/// </summary>
/// <param name="message">The message.</param>
public void ShowEmailNotifier(EventInvite message)
{
System.Windows.Application.Current.Dispatcher.Invoke((Action)(delegate
{
try
{
_taskbarNotifier.PlayTone();
_taskbarNotifier.BindInfo(message);
_taskbarNotifier.SetInitialLocations(false);
_taskbarNotifier.Notify(0, false);
EmailDataContext.GetInstance().isNotifyShowing = true;
}
catch (Exception ex)
{
logger.Error("Error occurred as " + ex.Message);
}
}));
}
/// <summary>
/// Reads the application level server details.
/// </summary>
/// <param name="applicationName">Name of the application.</param>
/// <returns>CfgApplication.</returns>
private static CfgApplication ReadApplicationLevelServerDetails(string applicationName)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
CfgApplication application = null;
try
{
application = new CfgApplication(EmailDataContext.GetInstance().ConfigurationServer);
CfgApplicationQuery queryApp = new CfgApplicationQuery();
queryApp.Name = applicationName;
application = EmailDataContext.GetInstance().ConfigurationServer.RetrieveObject <CfgApplication>(queryApp);
}
catch (Exception generalException)
{
logger.Error("Error Occurred while reading : ReadApplicationLevelServerDetails() " + applicationName + "=" + generalException.ToString());
}
return(application);
}
/// <summary>
/// Notifies the state of the contact server.
/// </summary>
/// <param name="isOpen">if set to <c>true</c> [is open].</param>
public void NotifyContactServerState(bool isOpen = false)
{
try
{
Application.Current.Dispatcher.BeginInvoke((Action)(delegate
{
EmailDataContext.GetInstance().IsContactServerActive = isOpen;
if (EmailInteractionListener.ContactServerNotificationHandler != null)
{
EmailInteractionListener.ContactServerNotificationHandler.Invoke();
}
}), DispatcherPriority.ContextIdle, new object[0]);
}
catch (Exception ex)
{
Thread.Sleep(1000);
NotifyContactServerState(isOpen);
logger.Error("Error in NotifyContactServerState :" + ex.Message);
}
}
/// <summary>
/// Gets from address.
/// </summary>
/// <returns>List<System.String></returns>
public static void GetFromAddress()
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
try
{
// Get Email Server Application Name
string emailServerAddress = (ConfigContainer.Instance().AllKeys.Contains("email.from-address") ? (string)ConfigContainer.Instance().GetValue("email.from-address") : string.Empty);
if (string.IsNullOrEmpty(emailServerAddress) || emailServerAddress.ToLower().Trim().Equals("$emailserver$"))
{
getEmailIDsFromConnectionTab(EmailDataContext.GetInstance().ApplicationName);
}
else
{
getEmailIDsFromBussinessAttribute(ConfigContainer.Instance().GetAsString("email.from-address"));
}
logger.Info(emailServerAddress);
}
catch (Exception ex)
{
logger.Error("Error Occurred while reading : GetFromAddress() " + ex.ToString());
}
}
/// <summary>
/// Gets the email ids from bussiness attribute.
/// </summary>
/// <param name="applicationName">Name of the application.</param>
private static void getEmailIDsFromBussinessAttribute(string applicationName)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
EmailDataContext.GetInstance().MailBox = new List <FromAddresses>();
try
{
CfgEnumeratorQuery businessAttributeQuery = new CfgEnumeratorQuery();
businessAttributeQuery.Name = applicationName;
businessAttributeQuery.TenantDbid = ConfigContainer.Instance().TenantDbId;
var businessAttribute = EmailDataContext.GetInstance().ConfigurationServer.RetrieveObject <CfgEnumerator>(businessAttributeQuery);
if (businessAttribute != null)
{
CfgEnumeratorValueQuery attributeValuesQuery = new CfgEnumeratorValueQuery();
attributeValuesQuery.EnumeratorDbid = businessAttribute.DBID;
EmailDataContext.GetInstance().ConfigurationServer.BeginRetrieveMultipleObjects(attributeValuesQuery, DataCallBack, null);
}
}
catch (Exception generalException)
{
logger.Error("Error Occurred while reading : getEmailServerFromAIDConnectionTab() " + applicationName + "=" + generalException.ToString());
}
}
/// <summary>
/// Handles the RowEditEnding event of the DGCaseDataInfo control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs"/> instance containing the event data.</param>
private void DGCaseDataInfo_RowEditEnding(object sender, Microsoft.Windows.Controls.DataGridRowEditEndingEventArgs e)
{
try
{
Microsoft.Windows.Controls.DataGridRow dgRow = e.Row;
if (dgRow != null)
{
var selectedCallData = dgRow.Item as EmailCaseData;
string key = selectedCallData.Key.ToString().Trim();
string value = selectedCallData.Value.ToString().Trim();
if (!isEditDone)
{
isEditDone = true;
if (CurrentData.ContainsKey(key))
{
string originalValue = CurrentData[key].ToString();
if (value != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData[key] = value;
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData.Add(key, value);
}
caseData.Clear();
}
return;
}
else
{
if (CurrentData.ContainsKey(key))
{
string originalValue = CurrentData[key].ToString();
if (value != originalValue)
{
CurrentData.Remove(key);
CurrentData.Add(key, value);
}
}
else
{
CurrentData.Add(key, value);
}
}
ConvertUserData();
}
}
catch (Exception ex)
{
logger.Error("dgCaseInfo_RowEditEnding: " + ex.Message);
}
}
public void NotifyPlace(string place)
{
EmailDataContext.GetInstance().PlaceName = place;
}
/// <summary>
/// Notifies the disposition code event.
/// </summary>
/// <param name="mediaType">Type of the media.</param>
/// <param name="data">The data.</param>
public void NotifyDispositionCodeEvent(MediaTypes mediaType, DispositionData data)
{
try
{
if (mediaType == MediaTypes.Email)
{
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)))
{
if (isFirstTimeCall)
{
isFirstTimeCall = false;
Dictionary <string, string> dispositionCode = new Dictionary <string, string>();
dispositionCode.Add(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"),
CurrentData[(ConfigContainer.Instance().GetValue("interaction.disposition.key-name"))]);
_dispositionUC.ReLoadDispositionCodes(dispositionCode, interactionId);
}
else
{
string originalValue = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)].ToString();
if (data.DispostionCode != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = service.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty)] = data.DispostionCode;
}
caseData.Clear();
}
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = service.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition.key-name") : string.Empty), data.DispostionCode);
}
caseData.Clear();
}
if (CurrentData.ContainsKey((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)))
{
string originalValue = CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)].ToString();
if (data.DispostionCode != originalValue)
{
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues output = service.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (output.MessageCode == "200")
{
CurrentData[(ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty)] = result;
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
string result = string.Join("; ", data.DispostionCollection.Select(x => string.Format("{0}:{1}", x.Key, x.Value)).ToArray());
caseData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
InteractionService service = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues output = service.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (output.MessageCode == "200")
{
CurrentData.Add((ConfigContainer.Instance().AllKeys.Contains("interaction.disposition-collection.key-name") ? (string)ConfigContainer.Instance().GetValue("interaction.disposition-collection.key-name") : string.Empty), result);
}
caseData.Clear();
}
ConvertUserData();
}
}
catch (Exception generalException)
{
logger.Error("Error occurred as " + generalException.ToString());
}
}
/// <summary>
/// Gets the email server from aid connection tab.
/// </summary>
/// <param name="applicationName">Name of the application.</param>
/// <returns>System.String.</returns>
private static void getEmailIDsFromConnectionTab(string applicationName)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
EmailDataContext.GetInstance().MailBox = new List <FromAddresses>();
FromAddresses comboBoxItem;
try
{
CfgApplication application = ReadApplicationLevelServerDetails(applicationName);
if (application != null && application.AppServers != null && application.AppServers.Count != 0)
{
//Get Interaction Server Name from AID connections Tab.
foreach (CfgConnInfo appDetails in application.AppServers)
{
if (appDetails.AppServer.Type == CfgAppType.CFGInteractionServer)
{
CfgApplication ixnApp = ReadApplicationLevelServerDetails(appDetails.AppServer.Name.ToString());
if (ixnApp != null && ixnApp.AppServers != null && ixnApp.AppServers.Count != 0)
{
//Get Email Server Name from Interaction connections Tab.
foreach (CfgConnInfo ixnappDetail in ixnApp.AppServers)
{
if (ixnappDetail.AppServer.Type == CfgAppType.CFGEmailServer)
{
//Read application keys and values
CfgApplication applicationObject = ReadApplicationLevelServerDetails(ixnappDetail.AppServer.Name.ToString().Trim());
if (applicationObject != null && applicationObject.Options.Keys.Count > 0)
{
// Get sections from Email Server
foreach (string section in applicationObject.Options.AllKeys)
{
if (section.Contains("pop-client"))
{
comboBoxItem = new FromAddresses();
KeyValueCollection kvpPopClient = (KeyValueCollection)applicationObject.Options[section];
if (kvpPopClient != null && kvpPopClient.Keys.Count > 0 && kvpPopClient.AllKeys.Contains("address") &&
!string.IsNullOrEmpty(kvpPopClient["address"].ToString()))
{
comboBoxItem.Tag = kvpPopClient["address"].ToString();
comboBoxItem.Content = kvpPopClient["address"].ToString();
comboBoxItem.ToolTip = kvpPopClient["address"].ToString();
comboBoxItem.IsSelected = false;
var getCount = EmailDataContext.GetInstance().MailBox.Where(x => x.Tag.ToString() == kvpPopClient["address"].ToString());
if (getCount.Count() <= 0)
{
EmailDataContext.GetInstance().MailBox.Add(comboBoxItem);
}
}
}
}
}
EmailDataContext.GetInstance().isFromAddressPopulated = true;
}
}
}
}
}
}
}
catch (Exception generalException)
{
logger.Error("Error Occurred while reading : getEmailServerFromAIDConnectionTab() " + applicationName + "=" + generalException.ToString());
}
}
/// <summary>
/// Handles the Click event of the btnUpdate control.
/// </summary>
/// <param name="sender">The source of the event.</param>
/// <param name="e">The <see cref="RoutedEventArgs"/> instance containing the event data.</param>
private void btnUpdate_Click(object sender, RoutedEventArgs e)
{
try
{
isEditDone = true;
DGCaseDataInfo.CancelEdit();
var selectedCallData = DGCaseDataInfo.SelectedItem as EmailCaseData;
string key = selectedCallData.Key;
string value = selectedCallData.Value;
if (CurrentData.ContainsKey(key))
{
string originalValue = CurrentData[key].ToString();
if (value != originalValue)
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.UpdateCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData[key] = value;
}
caseData.Clear();
}
}
else
{
KeyValueCollection caseData = new KeyValueCollection();
caseData.Add(key, value);
InteractionService interactionService = new InteractionService();
Pointel.Interactions.Core.Common.OutputValues result = interactionService.AddCaseDataProperties(interactionId, EmailDataContext.GetInstance().ProxyClientID, caseData);
if (result.MessageCode == "200")
{
CurrentData.Add(key, value);
}
caseData.Clear();
}
editingValue = editingKey = null;
// BindGrid();
}
catch (Exception commonException)
{
logger.Error("Error ocurred as " + commonException.Message);
}
}