//TODO: Notification - V - TEST
public void ReopenTicket()
{
if (!CheckSessionAccess())
{
return;
}
//String ReopenText = "ToDo : Get reopen text from View!";
//ReopenText = "";
//View.ShowReopenError();
Domain.Enums.TicketMessageSendError SendError = Domain.Enums.TicketMessageSendError.none;
//Boolean ChangeError = false;
//if(String.IsNullOrEmpty(ReopenText))
// ChangeError = service.TicketChangeStatus(View.TicketId, Domain.Enums.TicketStatus.open);
//else
//SendError = service.MessageSendUser(
// View.TicketId,
// ,
// "",
// true,
// Domain.Enums.TicketStatus.open);
Int64 NewMessageId = 0;
Boolean Changed = service.TicketStatusModify(View.TicketId, Domain.Enums.TicketStatus.open, View.GetChangeStatusMessage(Domain.Enums.TicketStatus.open), true, Domain.Enums.MessageUserType.Partecipant, ref NewMessageId);
//if (SendError != Domain.Enums.TicketMessageSendError.none)
// View.ShowSendError(SendError);
//else
Int64 userId = service.UserGetIdfromPerson(UserContext.CurrentUserID);
if (!Changed)
{
this.View.ShowChangeStatusError(true);
//Begin Action
List <KeyValuePair <int, String> > Objects = new List <KeyValuePair <int, string> >();
Objects.Add(ModuleTicket.KVPgetUser(userId));
Objects.Add(ModuleTicket.KVPgetTicket(View.TicketId));
View.SendUserActions(service.ModuleID, ModuleTicket.ActionType.TicketStatusChanged, CurrentCommunityId, ModuleTicket.InteractionType.UserWithLearningObject, Objects);
//End Action
SendNotification(NewMessageId, userId, ModuleTicket.NotificationActionType.StatusChanged);
}
else
{
this.InitView();
}
//init view!!!!!! SE TUTTOP OK!!!!
}
//TODO: notification - V - test
public void SendMessage(
String Text, String Preview, Boolean HideToUser,
Domain.Enums.TicketStatus NewStatus,
Domain.Enums.MessageType MsgType,
Int64 DraftId)
{
if (!CheckSessionAccess())
{
return;
}
if (!service.UserHasManResTicketPermission(View.TicketId))
{
View.SendUserActions(service.ModuleID, ModuleTicket.ActionType.NoPermission, this.CurrentCommunityId, ModuleTicket.InteractionType.None);
View.ShowNoPermission();
}
if (DraftId <= 0)
{
this.InitView();
return;
}
if (this.service.MessageCheckDraft(DraftId))
{
this.InitView();
return;
}
Domain.Enums.TicketMessageSendError error = Domain.Enums.TicketMessageSendError.none;
Int64 messageId = 0;
Int64 userId = this.service.UserGetIdfromPerson(UserContext.CurrentUserID);
if (NewStatus == Domain.Enums.TicketStatus.closeSolved || NewStatus == Domain.Enums.TicketStatus.closeUnsolved)
{
error = service.MessageSendMan(View.TicketId, Text, Preview, HideToUser, MsgType, View.UserType, false, ref messageId);
service.TicketStatusModify(View.TicketId, NewStatus, View.GetChangeStatusMessage(NewStatus), true, View.UserType, ref messageId);
//Begin Action
List <KeyValuePair <int, String> > Objects = new List <KeyValuePair <int, string> >();
Objects.Add(ModuleTicket.KVPgetUser(userId));
Objects.Add(ModuleTicket.KVPgetTicket(View.TicketId));
View.SendUserActions(service.ModuleID, ModuleTicket.ActionType.TicketStatusChanged, this.CurrentCommunityId, ModuleTicket.InteractionType.UserWithLearningObject, Objects);
//End Action
}
else
{
service.TicketStatusModify(View.TicketId, NewStatus, View.GetChangeStatusMessage(NewStatus), false, View.UserType, ref messageId);
error = service.MessageSendMan(View.TicketId, Text, Preview, HideToUser, MsgType, View.UserType, true, ref messageId);
}
if (error == Domain.Enums.TicketMessageSendError.none)
{
//Int64 userId = this.service.UserGetIdfromPerson(UserContext.CurrentUserID);
//Begin Action
List <KeyValuePair <int, String> > Objects = new List <KeyValuePair <int, string> >();
Objects.Add(ModuleTicket.KVPgetUser(userId));
Objects.Add(ModuleTicket.KVPgetMessage(messageId));
View.SendUserActions(service.ModuleID, ModuleTicket.ActionType.MessageSend, this.CurrentCommunityId, ModuleTicket.InteractionType.UserWithLearningObject, Objects);
//End Action
//ToDo: Send Notification
if (messageId > 0)
{
SendNotification(messageId, userId, ModuleTicket.NotificationActionType.MassageSend);
}
this.InitView();
}
//else
View.ShowSendError(error);
}
//TODO: Notification - V - TEST
public void SendMessage(
string Text, string Preview,
Boolean CloseMessage, Boolean IsSolved)
{
if (!CheckSessionAccess())
{
return;
}
Domain.Enums.TicketStatus status = (IsSolved)? Domain.Enums.TicketStatus.closeSolved : Domain.Enums.TicketStatus.closeUnsolved;
if (service.MessageCheckDraft(View.DraftMsgId))
{
this.InitView();
return;
}
Int64 NewMessageId = View.DraftMsgId;
Domain.Enums.TicketMessageSendError Errors =
service.MessageSendUser(View.TicketId, Text, Preview, ref NewMessageId);
//, CloseMessage, status);
Boolean Changed = true;
if (CloseMessage)
{
if (IsSolved)
{
Changed = service.TicketStatusModify(View.TicketId,
Domain.Enums.TicketStatus.closeSolved,
View.GetChangeStatusMessage(Domain.Enums.TicketStatus.closeSolved),
false,
Domain.Enums.MessageUserType.Partecipant,
ref NewMessageId);
}
else
{
Changed = service.TicketStatusModify(View.TicketId,
Domain.Enums.TicketStatus.closeUnsolved,
View.GetChangeStatusMessage(Domain.Enums.TicketStatus.closeUnsolved),
false,
Domain.Enums.MessageUserType.Partecipant,
ref NewMessageId);
}
}
Int64 userId = service.UserGetIdfromPerson(UserContext.CurrentUserID);
if (Errors != Domain.Enums.TicketMessageSendError.none && Errors != TicketMessageSendError.TicketClosed)
{
//Begin Action
if (Changed)
{
List <KeyValuePair <int, String> > Objects = new List <KeyValuePair <int, string> >();
Objects.Add(ModuleTicket.KVPgetUser(userId));
Objects.Add(ModuleTicket.KVPgetTicket(View.TicketId));
View.SendUserActions(service.ModuleID, ModuleTicket.ActionType.TicketStatusChanged, CurrentCommunityId, ModuleTicket.InteractionType.UserWithLearningObject, Objects);
}
List <KeyValuePair <int, String> > ObjectsMsg = new List <KeyValuePair <int, string> >();
ObjectsMsg.Add(ModuleTicket.KVPgetUser(userId));
ObjectsMsg.Add(ModuleTicket.KVPgetMessage(NewMessageId));
View.SendUserActions(service.ModuleID, ModuleTicket.ActionType.MessageSend, CurrentCommunityId, ModuleTicket.InteractionType.UserWithLearningObject, ObjectsMsg);
//End Action
View.ShowSendError(Errors);
}
else if (!Changed)
{
View.ShowChangeStatusError(false);
}
else
{
if (Errors == TicketMessageSendError.none)
{
SendNotification(NewMessageId, userId, ModuleTicket.NotificationActionType.MassageSend);
}
this.InitView();
View.ShowSendError(Errors);
}
}
