protected void migrate_Click(object sender, EventArgs e)
{
Data.SQL.sql2linqDataContext sql = new Data.SQL.sql2linqDataContext(WebConfigurationManager.ConnectionStrings[config.HelpDesk.Provider].ConnectionString);
foreach (FileInfo f in new DirectoryInfo(Server.MapPath("~/app_data/")).GetFiles("Tickets_*.xml", SearchOption.TopDirectoryOnly))
{
XmlDocument doc = new XmlDocument();
doc.Load(f.OpenRead());
Migrate(f.Name.Remove(f.Name.LastIndexOf('.')).Remove(0, 8), doc, sql);
}
XmlDocument doc2 = new XmlDocument();
doc2.Load(Server.MapPath("~/App_Data/tickets.xml"));
Migrate("", doc2, sql);
}
protected void archivetickets_Click(object sender, EventArgs e)
{
DateTime datefrom = DateTime.Parse(archivefrom.Text);
DateTime dateto = DateTime.Parse(archiveto.Text);
if (config.HelpDesk.Provider == "xml")
{
StreamWriter sw = File.CreateText(HttpContext.Current.Server.MapPath("~/app_data/Tickets_" + datefrom.ToString("dd-MM-yy") + "_" + dateto.ToString("dd-MM-yy") + ".xml"));
sw.WriteLine("<?xml version=\"1.0\"?>");
sw.WriteLine("<Tickets/>");
sw.Close();
sw.Dispose();
XmlDocument doc2 = new XmlDocument();
doc2.Load(HttpContext.Current.Server.MapPath("~/app_data/Tickets_" + datefrom.ToString("dd-MM-yy") + "_" + dateto.ToString("dd-MM-yy") + ".xml"));
XmlDocument doc = new XmlDocument();
doc.Load(HttpContext.Current.Server.MapPath("~/App_Data/Tickets.xml"));
foreach (XmlNode node in doc.SelectNodes("/Tickets/Ticket[@status='Fixed']"))
{
DateTime d = DateTime.Parse(node.SelectNodes("Note")[node.SelectNodes("Note").Count - 1].Attributes["datetime"].Value);
bool faq = node.Attributes["faq"] != null;
if (faq)
{
faq = bool.Parse(node.Attributes["faq"].Value);
}
if (datefrom.Date <= d.Date && dateto.Date > d.Date && !faq)
{
doc2.SelectSingleNode("/Tickets").AppendChild(doc2.ImportNode(node.Clone(), true));
doc.SelectSingleNode("/Tickets").RemoveChild(node);
}
}
doc.Save(HttpContext.Current.Server.MapPath("~/app_data/Tickets.xml"));
doc2.Save(HttpContext.Current.Server.MapPath("~/app_data/Tickets_" + datefrom.ToString("dd-MM-yy") + "_" + dateto.ToString("dd-MM-yy") + ".xml"));
}
else
{
Data.SQL.sql2linqDataContext sql = new Data.SQL.sql2linqDataContext(WebConfigurationManager.ConnectionStrings[config.HelpDesk.Provider].ConnectionString);
foreach (Data.SQL.Ticket tick in sql.Tickets.Where(t => t.Archive == "" && !t.Faq))
{
if (!API.isOpen(tick.Status))
{
tick.Archive = datefrom.ToString("dd-MM-yy") + "_" + dateto.ToString("dd-MM-yy");
}
}
sql.SubmitChanges();
}
}
protected void Migrate(string archive, XmlDocument doc, Data.SQL.sql2linqDataContext sql)
{
foreach (XmlNode node in doc.SelectNodes("/Tickets/Ticket"))
{
FullTicket ticket = new FullTicket(node);
Data.SQL.Ticket tick = new Data.SQL.Ticket {
Archive = archive, Faq = ticket.FAQ, Status = ticket.Status, AssignedTo = ticket.AssignedTo, ShowTo = ticket.ShowTo, ReadBy = ticket.ReadBy, Title = ticket.Subject, Priority = ticket.Priority
};
foreach (Note n in ticket.Notes)
{
tick.Notes.Add(new Data.SQL.Note {
DateTime = DateTime.Parse(n.Date), Hide = n.Hide, Username = n.Username, Content = n.NoteText
});
}
sql.Tickets.InsertOnSubmit(tick);
}
sql.SubmitChanges();
}
public Ticket[] getMyTickets(string username)
{
List <Ticket> tickets = new List <Ticket>();
hapConfig config = hapConfig.Current;
if (config.HelpDesk.Provider == "xml")
{
XmlDocument doc = new XmlDocument();
doc.Load(Server.MapPath("~/App_Data/Tickets.xml"));
string xpath = string.Format("/Tickets/Ticket[@status!='Fixed']");
GroupPrincipal gp = GroupPrincipal.FindByIdentity(HAP.AD.ADUtils.GetPContext(), "Domain Admins");
bool ia = false;
try
{
ia = new User(username).IsMemberOf(gp);
}
catch { }
if (ia)
{
foreach (XmlNode node in doc.SelectNodes(xpath))
{
tickets.Add(Ticket.Parse(node));
}
return(tickets.ToArray());
}
else
{
tickets = new List <Ticket>();
foreach (XmlNode node in doc.SelectNodes(xpath))
{
if (node.SelectNodes("Note")[0].Attributes["username"].Value.ToLower() == username.ToLower())
{
tickets.Add(Ticket.Parse(node));
}
}
return(tickets.ToArray());
}
}
else
{
HAP.Data.SQL.sql2linqDataContext sql = new Data.SQL.sql2linqDataContext(ConfigurationManager.ConnectionStrings[hapConfig.Current.HelpDesk.Provider].ConnectionString);
foreach (HAP.Data.SQL.Ticket tick in sql.Tickets.Where(t => t.Archive == ""))
{
Ticket t = new Ticket(tick);
bool add = false;
foreach (string s in hapConfig.Current.HelpDesk.UserOpenStates.Split(new char[] { ',' }))
{
if (t.Status == s.Trim())
{
add = true; break;
}
}
if (!add)
{
foreach (string s in hapConfig.Current.HelpDesk.OpenStates.Split(new char[] { ',' }))
{
if (t.Status == s.Trim())
{
add = true; break;
}
}
}
if (add)
{
tickets.Add(t);
}
}
}
return(tickets.ToArray());
}
protected void Page_Load(object sender, EventArgs e)
{
List <string> users = new List <string>();
foreach (string s in config.HelpDesk.Admins.Split(new char[] { ',' }))
{
if (s.StartsWith("!"))
{
continue;
}
else if (!System.Web.Security.Roles.RoleExists(s.Trim()))
{
users.Add(s.Trim().ToLower());
}
else
{
foreach (string s2 in System.Web.Security.Roles.GetUsersInRole(s.Trim()))
{
if (!users.Contains(s2.ToLower()))
{
users.Add(s2.ToLower());
}
}
}
}
foreach (string s in config.HelpDesk.Admins.Split(new char[] { ',' }))
{
if (s.StartsWith("!") && users.Contains(s.Trim().Substring(1).ToLower()))
{
users.Remove(s.Trim().Substring(1).ToLower());
}
}
if (config.HelpDesk.Provider == "xml")
{
foreach (FileInfo f in new DirectoryInfo(Server.MapPath("~/app_data/")).GetFiles("Tickets_*.xml", SearchOption.TopDirectoryOnly))
{
archiveddates.Items.Add(new ListItem(f.Name.Remove(f.Name.LastIndexOf('.')).Remove(0, 8).Replace("_", " to "), f.Name.Remove(f.Name.LastIndexOf('.')).Remove(0, 7)));
}
}
else
{
Data.SQL.sql2linqDataContext sql = new Data.SQL.sql2linqDataContext(WebConfigurationManager.ConnectionStrings[config.HelpDesk.Provider].ConnectionString);
foreach (var tick in sql.Tickets.Where(t => t.Archive != "").GroupBy(t => t.Archive))
{
archiveddates.Items.Add(new ListItem(tick.Key.Replace("_", " to "), tick.Key));
}
}
hasArch = archiveddates.Items.Count > 0;
if (hasArch)
{
archiveddates.Items.Insert(0, new ListItem("--- Select ---", ""));
}
adminbookingpanel.Visible = archiveadmin.Visible = isHDAdmin;
if (isHDAdmin)
{
userlist.Items.Clear();
userlist2.Items.Clear();
foreach (UserInfo user in ADUtils.FindUsers(OUVisibility.HelpDesk))
{
if (user.DisplayName == user.UserName)
{
userlist.Items.Add(new ListItem(user.UserName, user.UserName.ToLower()));
}
else
{
userlist.Items.Add(new ListItem(string.Format("{0} - ({1})", user.UserName, user.DisplayName), user.UserName.ToLower()));
}
if (users.Contains(user.UserName.ToLower()))
{
if (user.DisplayName == user.UserName)
{
userlist2.Items.Add(new ListItem(user.UserName, user.UserName.ToLower()));
}
else
{
userlist2.Items.Add(new ListItem(string.Format("{0} - ({1})", user.UserName, user.DisplayName), user.UserName.ToLower()));
}
}
}
userlist.SelectedValue = userlist2.SelectedValue = ADUser.UserName.ToLower();
}
if (!Request.Browser.Browser.Contains("Chrome"))
{
try
{
foreach (string ip in config.AD.InternalIP)
{
if (new IPSubnet(ip).Contains(Request.UserHostAddress) && Dns.GetHostEntry(Request.UserHostAddress).HostName.ToLower().EndsWith(config.AD.UPN.ToLower()))
{
newticket_pc.Value = Dns.GetHostEntry(Request.UserHostAddress).HostName.ToLower().Remove(Dns.GetHostEntry(Request.UserHostAddress).HostName.IndexOf('.'));
}
}
}
catch { }
}
migrate.Visible = isUpgrade;
}