public IActionResult Call(int CustomerId)
{
if (!isLoggedIn)
{
return(RedirectToAction("Index", "Home"));
}
CustomerCall existingCall = db.CustomerCalls
.FirstOrDefault(Call => Call.CustomerId == CustomerId && (int)uid == Call.UserId);
if (existingCall == null)
{
CustomerCall Call = new CustomerCall()
{
CustomerId = CustomerId,
UserId = (int)uid
};
db.CustomerCalls.Add(Call);
}
else
{
db.CustomerCalls.Remove(existingCall);
}
db.SaveChanges();
return(RedirectToAction("Success"));
}
void menuItem1_Click(object sender, EventArgs e)
{
//throw new Exception("The method or operation is not implemented.");
frmCallsAssignUser oFrm = new frmCallsAssignUser();
User oUser = new User();
DataTable dt = oUser.GetActiveUsers();
foreach (DataRow row in dt.Rows)
{
oFrm.cbUsers.Items.Add(row["User"].ToString());
}
oFrm.ShowDialog();
if (oFrm.PressedButton == "Apply" && oFrm.UserSelected.Trim() != "")
{
CustomerCall oCall = new CustomerCall(this.CompanyID);
foreach (Row row in this.table.TableModel.Selections.SelectedItems)
{
//MessageBox.Show(row.Cells[0].Text);
if (oCall.Find(row.Cells[0].Text))
{
oCall.FindCall(row.Cells[0].Text);
oCall.UserID = oFrm.UserSelected;
oCall.Save();
}
}
frmCallsAssignment_Load(null, null);
}
}
public override InfoControl.Web.Auditing.Event LogErrorInDatabase(Exception ex)
{
var eventEntity = base.LogErrorInDatabase(ex);
HttpContext context = HttpContext.Current;
if (context != null && context.Session != null)
{
using (var customerManager = new CustomerManager(null))
using (var companyManager = new CompanyManager(null))
using (var membershipManager = new MembershipManager(null))
{
Company hostCompany = companyManager.GetHostCompany();
Company company = companyManager.GetCompanyByContext(context);
Customer customer = customerManager.GetCustomerByLegalEntityProfile(hostCompany.CompanyId, company.LegalEntityProfileId);
if (customer != null)
{
var customerCall = new CustomerCall();
customerCall.EventId = eventEntity.EventId;
customerCall.Subject = (ex.Message.Length > 100 ? ex.Message.Substring(0, 90) + " ..." : ex.Message);
customerCall.CallNumber = Util.GenerateUniqueID();
customerCall.CompanyId = hostCompany.CompanyId;
customerCall.CustomerId = customer.CustomerId;
customerCall.OpenedDate = customerCall.ModifiedDate = DateTime.Now.Date;
customerCall.Description = String.Empty;
customerCall.CustomerCallTypeId = CustomerCallType.ERROR;
customerCall.CustomerCallStatusId = CustomerCallStatus.New;
customerCall.Rating = 5;
customerCall.CallNumberAssociated = context.Request.RawUrl;
customerCall.Sector = Convert.ToString(context.Session["_lastPageTitle"]);
if (context.User != null)
{
if (context.User.Identity != null)
{
if (context.User.Identity.IsAuthenticated)
{
User user = membershipManager.GetUserByEmail(context.User.Identity.Name);
if (user != null)
{
customerCall.UserId = user.UserId;
}
}
}
}
customerManager.InsertCustomerCall(customerCall, null, null, null);
}
}
}
return(eventEntity);
}
void genreEditor_EndEdit(object sender, XPTable.Events.CellEditEventArgs e)
{
CustomerCall oCall = new CustomerCall(this.CompanyID);
Row row = this.table.TableModel.Rows[e.Row];
if (oCall.Find(row.Cells[0].Text))
{
oCall.FindCall(row.Cells[0].Text);
oCall.UserID = ((ComboBoxCellEditor)e.Editor).SelectedItem.ToString();
oCall.Save();
//MessageBox.Show(row.Cells[4].Text);
}
//throw new Exception("The method or operation is not implemented.");
}
public override InfoControl.Web.Auditing.Event LogErrorInDatabase(Exception ex)
{
var eventEntity = base.LogErrorInDatabase(ex);
HttpContext context = HttpContext.Current;
if (context != null && context.Session != null)
using (var customerManager = new CustomerManager(null))
using (var companyManager = new CompanyManager(null))
using (var membershipManager = new MembershipManager(null))
{
Company hostCompany = companyManager.GetHostCompany();
Company company = companyManager.GetCompanyByContext(context);
Customer customer = customerManager.GetCustomerByLegalEntityProfile(hostCompany.CompanyId, company.LegalEntityProfileId);
if (customer != null)
{
var customerCall = new CustomerCall();
customerCall.EventId = eventEntity.EventId;
customerCall.Subject = (ex.Message.Length > 100 ? ex.Message.Substring(0, 90) + " ..." : ex.Message);
customerCall.CallNumber = Util.GenerateUniqueID();
customerCall.CompanyId = hostCompany.CompanyId;
customerCall.CustomerId = customer.CustomerId;
customerCall.OpenedDate = customerCall.ModifiedDate = DateTime.Now.Date;
customerCall.Description = String.Empty;
customerCall.CustomerCallTypeId = CustomerCallType.ERROR;
customerCall.CustomerCallStatusId = CustomerCallStatus.New;
customerCall.Rating = 5;
customerCall.CallNumberAssociated = context.Request.RawUrl;
customerCall.Sector = Convert.ToString(context.Session["_lastPageTitle"]);
if (context.User != null)
if (context.User.Identity != null)
if (context.User.Identity.IsAuthenticated)
{
User user = membershipManager.GetUserByEmail(context.User.Identity.Name);
if (user != null)
customerCall.UserId = user.UserId;
}
customerManager.InsertCustomerCall(customerCall, null, null, null);
}
}
return eventEntity;
}
private void SaveCalls()
{
CustomerCall oCall = new CustomerCall(this.CompanyID);
foreach (Row row in this.table.TableModel.Rows)
{
if (oCall.Find(row.Cells[0].Text))
{
oCall.FindCall(row.Cells[0].Text);
oCall.UserID = row.Cells[4].Text;
oCall.Save();
//MessageBox.Show(row.Cells[4].Text);
}
}
}
private void table_KeyUp(object sender, KeyEventArgs e)
{
if (sender == table)
{
if (e.KeyCode == Keys.Delete)
{
CustomerCall oCall = new CustomerCall(this.CompanyID);
Row row = this.table.TableModel.Selections.SelectedItems[0];
if (oCall.Find(row.Cells[0].Text))
{
oCall.FindCall(row.Cells[0].Text);
oCall.UserID = "";
oCall.Delete();
row.Cells[4].Text = "";
//MessageBox.Show(row.Cells[4].Text);
}
}
}
}
/// <summary>
/// This method displays customer, representant and employee informations in screen
/// </summary>
/// <param name="customerCall"></param>
private void ShowCustomerCallInformations(CustomerCall customerCall)
{
pnlRepresentantName.Visible = pnlTechnicalEmployeeName.Visible = false;
pnlCustomerName.Visible = true;
Page.ViewState["customerCallId"] = customerCall.CustomerCallId;
litCustomer.Text = customerCall.Customer.Name;
if (customerCall.RepresentantId.HasValue)
{
pnlRepresentantName.Visible = true;
litRepresentant.Text = customerCall.Representant.Profile != null ? customerCall.Representant.Profile.Name : customerCall.Representant.LegalEntityProfile.CompanyName;
}
if (customerCall.TechnicalEmployeeId.HasValue)
{
pnlTechnicalEmployeeName.Visible = true;
litTechnicalEmployee.Text = customerCall.Employee.Profile.Name;
}
}
private void LoadCalls()
{
CustomerCall oCustCall = new CustomerCall(oCustomer.CompanyID);
this.table.TableModel = new TableModel();
//XPListViewItem itm;
foreach (DataRow row in dt.Rows)
{
oCustomer.Find(row["CustomerID"].ToString());
oCustCall.FindCall(oCustomer.ID);
this.table.TableModel.Rows.Add(new Row(new Cell[] { new Cell(row["CustomerID"].ToString()),
new Cell(oCustomer.Name),
new Cell(oMySql.SqlDate(oCustomer.EndDate)),
new Cell(oMySql.SqlDate(oCustomer.PickUpDate)),
new Cell(oCustCall.UserID),
new Cell(false), })
);
}
//this.table.TableModel.RowHeight += 3;
}
/// <summary>
/// This method displays customer, representant and employee informations in screen
/// </summary>
/// <param name="customerCall"></param>
private void ShowCustomerCallInformations(CustomerCall customerCall)
{
pnlRepresentantName.Visible = pnlTechnicalEmployeeName.Visible = false;
pnlCustomerName.Visible = true;
Page.ViewState["customerCallId"] = customerCall.CustomerCallId;
litCustomer.Text = customerCall.Customer.Name;
if (customerCall.RepresentantId.HasValue)
{
pnlRepresentantName.Visible = true;
litRepresentant.Text = customerCall.Representant.Profile != null ? customerCall.Representant.Profile.Name : customerCall.Representant.LegalEntityProfile.CompanyName;
}
if (customerCall.TechnicalEmployeeId.HasValue)
{
pnlTechnicalEmployeeName.Visible = true;
litTechnicalEmployee.Text = customerCall.Employee.Profile.Name;
}
}
public IActionResult CallCreate(int CustomerId)
{
if (!isLoggedIn)
{
return(RedirectToAction("Index", "Home"));
}
if (ModelState.IsValid == false)
{
// Send back to the page with the form to show errors.
return(View("New"));
}
// ModelState IS valid...
CustomerCall newCall = new CustomerCall()
{
UserId = (int)uid,
CustomerId = CustomerId
};
db.CustomerCalls.Add(newCall);
db.SaveChanges();
return(RedirectToAction("Success"));
}
protected void Page_Load(object sender, EventArgs e)
{
if (!String.IsNullOrEmpty(Request["ServiceOrderId"]))
{
serviceOrderId = Convert.ToInt32(Request["ServiceOrderId"]);
}
if (!IsPostBack)
{
ServiceItemsList = null;
ProductItemsList = null;
if (Convert.ToBoolean(Request["ReadOnly"]))
{
DisableControlsForPopUpView();
}
chkServiceType.DataBind();
pnlTestType.Visible = chkServiceType.Items.Count > 0;
chklstEquipmentDamage.DataBind();
pnlEquipmentDamage.Visible = chklstEquipmentDamage.Items.Count > 0;
chklstProductDamage.DataBind();
pnlProductDamage.Visible = chklstProductDamage.Items.Count > 0;
chkServiceType.DataBind();
pnlServiceType.Visible = chkServiceType.Items.Count > 0;
chkProductType.DataBind();
pnlProductType.Visible = chkProductType.Items.Count > 0;
chkInstallType.DataBind();
pnlInstallType.Visible = chkInstallType.Items.Count > 0;
chkHaltType.DataBind();
pnlHaltType.Visible = chkHaltType.Items.Count > 0;
chklstTests.DataBind();
pnlTestType.Visible = chklstTests.Items.Count > 0;
txtServiceOrderNumber.Text = Util.GenerateUniqueID();
pnlCustomerContracts.Attributes["style"] = "display:none;";
pnlCustomerCalls.Attributes["style"] = "display:none;";
updPanelEquipment.Attributes["style"] = "display:none;";
//verify the existence of ServiceOrder
if (!String.IsNullOrEmpty(Request["ServiceOrderId"]))
{
btnShowAppointments.OnClientClick = "top.$.lightbox('Appointments.aspx?ServiceOrderId=" + Request["ServiceOrderId"] + "&lightbox[iframe]=true'); return false;";
btnGenerateReceipt.Visible = true;
//bind Combobox
cboServiceOrderType.DataBind();
cboServiceOrderStatus.DataBind();
//set ServiceOrderNumber
txtServiceOrderNumber.Text = Original_ServiceOrder.ServiceOrderNumber;
//set combobox
if (cboServiceOrderType.Items.FindByValue(Convert.ToString(Original_ServiceOrder.ServiceOrderTypeId)) != null)
{
cboServiceOrderType.SelectedValue = Convert.ToString(Original_ServiceOrder.ServiceOrderTypeId);
}
if (Original_ServiceOrder.ServiceOrderStatusId.HasValue)
{
cboServiceOrderStatus.SelectedValue = Convert.ToString(Original_ServiceOrder.ServiceOrderStatusId);
}
if (Original_ServiceOrder.DepositId.HasValue)
{
cboDeposit.SelectedValue = Convert.ToString(Original_ServiceOrder.DepositId);
}
if (Original_ServiceOrder.CustomerCallId.HasValue)
{
LoadCustomerCallsFromCustomer(Original_ServiceOrder.Customer);
cboCustomerCalls.SelectedValue = Original_ServiceOrder.CustomerCallId.ToString();
pnlCustomerCalls.Attributes["style"] = "display:block";
if (Original_ServiceOrder.CustomerCall.CustomerEquipmentId.HasValue)
{
ShowCustomerEquipment(Original_ServiceOrder.CustomerCall.CustomerEquipment);
}
}
SelCustomer.ShowCustomer(Original_ServiceOrder.Customer);
if (Original_ServiceOrder.CustomerEquipmentId.HasValue)
{
ShowCustomerEquipment(Original_ServiceOrder.CustomerEquipment);
}
if (Original_ServiceOrder.ContractId.HasValue)
{
cboCustomerContracts.SelectedValue = Original_ServiceOrder.ContractId.ToString();
}
lblCreatedDate.Text = "Data de Abertura:<br />" + Original_ServiceOrder.OpenedDate.ToString();
//set the Gridview
BindService();
BindProducts();
SetServiceOrderEquipmentDamage(Original_ServiceOrder.ServiceOrderEquipmentDamageId);
SetServiceOrderProductDamage(Original_ServiceOrder.ServiceOrderProductDamageId);
SetServiceTest(Original_ServiceOrder.ServiceOrderTestId);
SetServiceOrderHaltType(Original_ServiceOrder.ServiceOrderHaltType);
SetServiceOrderInstallType(Original_ServiceOrder.ServiceOrderInstallType);
SetServiceOrderProductType(Original_ServiceOrder.ServiceOrderProductType);
SetServiceOrderType(Original_ServiceOrder.ServiceType);
//
//Brings the comments associated to service order being loaded
//
ucComments.SubjectId = (int)serviceOrderId;
} // load CustomerCall
else if (Context.Items["CustomerCallId"] != null)
{
Page.ViewState["CustomerCallId"] = Context.Items["CustomerCallId"];
CustomerCall customerCall = CustomerManager.GetCustomerCall(Convert.ToInt32(Context.Items["CustomerCallId"]));
SelCustomer.ShowCustomer(customerCall.Customer);
if (customerCall.CustomerEquipmentId.HasValue)
{
cboCustomerEquipments.SelectedValue = customerCall.CustomerEquipmentId.ToString();
}
}
}
if (String.IsNullOrEmpty(Request["ServiceOrderId"]))
{
btnShowAppointments.Visible = false;
}
}
private void SetCustomerCallPriority(CustomerCall entity)
{
if (entity.CustomerCallTypeId == CustomerCallType.ERROR)
entity.Rating = 5;
}
/// <summary>
/// this method insert a customerCall and insert a new appointment for a TechnicalEmployee
/// </summary>
/// <param name="entity"></param>
/// <param name="employeeId"></param>
/// <param name="beginTime"></param>
/// <param name="endTime"></param>
public void InsertCustomerCall(CustomerCall entity, Int32? employeeId, DateTime? beginTime, DateTime? endTime)
{
if (!CheckCustomerCallFromCustomer(entity))
return;
if (entity.CustomerEquipmentId == 0)
entity.CustomerEquipmentId = null;
entity.CreatedDate = entity.ModifiedDate = DateTime.Now;
entity.OpenedDate = DateTime.Now;
if (!entity.CustomerCallStatusId.HasValue)
entity.CustomerCallStatusId = CustomerCallStatus.New;
SetCustomerCallPriority(entity);
DbContext.CustomerCalls.InsertOnSubmit(entity);
DbContext.SubmitChanges();
}
/// <summary>
/// This method update one CustomerCall.
/// </summary>
/// <param name=entity>original_entity</param>
/// <param name=entity>entity</param>
public void UpdateCustomerCall(CustomerCall original_entity, CustomerCall entity)
{
if (original_entity.CustomerCallStatusId == CustomerCallStatus.Closed)
entity.ClosedDate = DateTime.Now;
if (!original_entity.TechnicalEmployeeId.HasValue && entity.TechnicalEmployeeId.HasValue &&
original_entity.UserId.HasValue)
{
var manager = new AlertManager(this);
Employee employee = new HumanResourcesManager(this).GetEmployee(entity.CompanyId,
(int)entity.TechnicalEmployeeId);
manager.InsertAlert(entity.UserId.Value,
"Olá " + original_entity.User.Profile.FirstName + ", prazer!<br /> Meu nome é " +
employee.Profile.AbreviatedName +
" e sou o responsável pelo seu chamado, que está em análise!");
}
SetCustomerCallPriority(entity);
original_entity.CopyPropertiesFrom(entity);
original_entity.ModifiedDate = DateTime.Now;
DbContext.SubmitChanges();
}
/// <summary>
/// This method delete one CustomerCall.
/// </summary>
/// <param name=entity>entity</param>
public void DeleteCustomerCall(CustomerCall entity)
{
DbContext.CustomerCalls.DeleteOnSubmit(entity);
DbContext.SubmitChanges();
}
/// <summary>
/// This method verifies if a customer is generating the same customerCall
/// return false if exist the same customerCall
/// </summary>
public bool CheckCustomerCallFromCustomer(CustomerCall entity)
{
CustomerCall customerCall =
DbContext.CustomerCalls.Where(x => x.CustomerId == entity.CustomerId &&
x.Subject == entity.Subject &&
x.CallNumberAssociated == entity.CallNumberAssociated).FirstOrDefault();
if (customerCall == null)
return true;
if (customerCall.CustomerCallStatusId == CustomerCallStatus.New ||
customerCall.CustomerCallStatusId == CustomerCallStatus.Waiting)
return false;
if (customerCall.CustomerCallStatusId == CustomerCallStatus.Closed)
{
customerCall.CustomerCallStatusId = CustomerCallStatus.New;
customerCall.OpenedDate = DateTime.Now;
DbContext.SubmitChanges();
}
return false;
}
private void SaveCustomerCall()
{
CustomerCall customerCall = new CustomerCall();
CompanyManager companyManager = new CompanyManager(this);
Comment comment = new Comment();
Int32 tmp = 0;
if (this.Page.ViewState["CustomerCallId"] == null)
customerCall.UserId = User.Identity.UserId;
if (Int32.TryParse(Convert.ToString(Page.ViewState["CustomerCallId"]), out tmp))
{
original_CustomerCall = CustomerManager.GetCustomerCall(Convert.ToInt32(Page.ViewState["CustomerCallId"]));
customerCall.CopyPropertiesFrom(original_CustomerCall);
}
// if this page was opened in PopUp way, save this customerCall as Host's customerCall
customerCall.CompanyId = Company.CompanyId;
if (Page.ViewState["ModalPopUp"] == null)
if (!Int32.TryParse(Convert.ToString(Page.ViewState["CustomerId"]), out tmp))
{
ShowError(Resources.Exception.UnselectedCustomer);
return;
}
customerCall.CustomerId = Convert.ToInt32(Page.ViewState["CustomerId"]);
if (Convert.ToInt32(Page.ViewState["ModalPopUp"]) == 1)
{
customerCall.CustomerId = CustomerManager.GetHostCustomerByLegalEntityProfileId(Company.LegalEntityProfileId).CustomerId;
customerCall.CompanyId = HostCompany.CompanyId;
}
customerCall.RepresentantId = null;
if (!String.IsNullOrEmpty(cboRepresentant.SelectedValue))
customerCall.RepresentantId = Convert.ToInt32(cboRepresentant.SelectedValue);
customerCall.Rating = rtnPriority.CurrentRating;
customerCall.CustomerCallStatusId = Convert.ToInt32(cboCustomerCallStatus.SelectedValue);
customerCall.CustomerCallTypeId = Convert.ToInt32(cboCustomerCallType.SelectedValue);
customerCall.CallNumber = txtCallNumber.Text;
customerCall.CallNumberAssociated = txtCallNumberAssociated.Text;
customerCall.Sector = txtSector.Text;
customerCall.Description = txtDescription.Value;
customerCall.Subject = txtSubject.Text;
if (!String.IsNullOrEmpty(cboTechnicalEmployee.SelectedValue))
customerCall.TechnicalEmployeeId = Convert.ToInt32(cboTechnicalEmployee.SelectedValue);
if (!String.IsNullOrEmpty(cboCustomerEquipments.SelectedValue))
customerCall.CustomerEquipmentId = Convert.ToInt32(cboCustomerEquipments.SelectedValue);
if (original_CustomerCall != null)
{
customerCall.ModifiedByUser = User.Identity.UserName;
CustomerManager.UpdateCustomerCall(original_CustomerCall, customerCall);
}
else
{
customerCall.CreatedByUser = User.Identity.UserName;
CustomerManager.InsertCustomerCall(customerCall, null, null, null);
CommentsCustomerCall.SubjectId = customerCall.CustomerCallId;
}
Context.Items["CustomerCallId"] = customerCall.CustomerCallId;
if (Page.ViewState["SO"] != null)
{
Server.Transfer("../Services/ServiceOrder.aspx");
return;
}
if (Page.ViewState["ModalPopUp"] == null)
Response.Redirect("CustomerCalls.aspx");
}
