static void Main(string[] args)
{
// OAuth input
Console.Write("Enter Client ID: ");
string clientId = Console.ReadLine();
Console.Write("Enter Client Secret: ");
string clientSecret = Console.ReadLine();
// Configure SDK Settings
var accessTokenInfo = Configuration.Default.ApiClient.PostToken(clientId, clientSecret);
string accessToken = accessTokenInfo.AccessToken;
PureCloudPlatform.Client.V2.Client.Configuration.Default.AccessToken = accessToken;
// Instantiate APIs
ConversationsApi conversationsApi = new ConversationsApi();
// Build request body
SendAgentlessOutboundMessageRequest request = new SendAgentlessOutboundMessageRequest();
request.FromAddress = "+13178723000";
request.ToAddress = "+15557655942";
request.ToAddressMessengerType = SendAgentlessOutboundMessageRequest.ToAddressMessengerTypeEnum.Sms;
request.TextBody = "Hello, this is a test notification";
// Call to PostConversationsMessagesAgentless function of Conversations API
SendAgentlessOutboundMessageResponse response = conversationsApi.PostConversationsMessagesAgentless(request);
// Final Output
Console.WriteLine(response.ToString());
}
// >> START recordings-downloader-step-1
public static void authentication()
{
//OAuth
clientId = Environment.GetEnvironmentVariable("GENESYS_CLOUD_CLIENT_ID");
clientSecret = Environment.GetEnvironmentVariable("GENESYS_CLOUD_CLIENT_SECRET");
// orgRegion values example: us_east_1
string orgRegion = Environment.GetEnvironmentVariable("GENESYS_CLOUD_REGION");
// Set Region
PureCloudRegionHosts region = Enum.Parse <PureCloudRegionHosts>(orgRegion);
Configuration.Default.ApiClient.setBasePath(region);
// >> START recordings-downloader-step-3
// >> START recordings-downloader-step-2
// Configure SDK Settings
var accessTokenInfo = Configuration.Default.ApiClient.PostToken(clientId, clientSecret);
Configuration.Default.AccessToken = accessTokenInfo.AccessToken;
// >> END recordings-downloader-step-2
// >> END recordings-downloader-step-3
// >> END recordings-downloader-step-1
// >> START recordings-downloader-step-4
// Create API instances
conversationsApi = new ConversationsApi();
recordingApi = new RecordingApi();
// >> END recordings-downloader-step-4
Console.WriteLine("Working...");
}
public static void authentication()
{
//OAuth input
Console.Write("Enter Client ID: ");
clientId = Console.ReadLine();
Console.Write("Enter Client Secret: ");
clientSecret = Console.ReadLine();
// Get the Date Interval
Console.Write("Enter Date Interval (YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss): ");
dates = Console.ReadLine();
Console.WriteLine("Working...");
//Set Region
PureCloudRegionHosts region = PureCloudRegionHosts.us_east_1;
Configuration.Default.ApiClient.setBasePath(region);
// Configure SDK Settings
var accessTokenInfo = Configuration.Default.ApiClient.PostToken(clientId, clientSecret);
Configuration.Default.AccessToken = accessTokenInfo.AccessToken;
// Create API instances
conversationsApi = new ConversationsApi();
recordingApi = new RecordingApi();
}
public Interactions(ListBox lstLog)
{
_lstLog = lstLog;
conversationsApi = new ConversationsApi();
conversationQuery = new ConversationQuery();
api = new AnalyticsApi();
}
static void Main(string[] args)
{
// OAuth input
Console.Write("Enter Client ID: ");
string clientId = Console.ReadLine();
Console.Write("Enter Client Secret: ");
string clientSecret = Console.ReadLine();
// Get the Date Interval
Console.Write("Enter Date Interval (YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss): ");
string interval = Console.ReadLine();
Console.WriteLine("Working...");
// Configure SDK Settings
string accessToken = GetToken(clientId, clientSecret);
PureCloudPlatform.Client.V2.Client.Configuration.Default.AccessToken = accessToken;
// Instantiate APIs
ConversationsApi conversationsApi = new ConversationsApi();
RecordingApi recordingApi = new RecordingApi();
// Get Conversation IDs and corresponding Media Type within a date interval
Dictionary <string, AnalyticsSession.MediaTypeEnum> conversationsMapIDType = GetConversations(interval, conversationsApi);
// Use the Conversation IDs and request a batch download for the conversations
string jobId = RequestBatchDownload(conversationsMapIDType.Keys.ToList(), recordingApi);
// Get all conversations with recordings
List <BatchDownloadJobResult> jobResults = GetJobResults(jobId, recordingApi);
// Download all the recordings and separate into folders named after the Conversation ID
Console.WriteLine("Currently Downloading...");
string path = Path.GetDirectoryName(Assembly.GetExecutingAssembly().Location);
path = path.Substring(0, path.LastIndexOf("bin"));
foreach (var job in jobResults)
{
// Create the directories for each unique Conversation IDs
System.IO.Directory.CreateDirectory(path + "\\recordings\\" + job.ConversationId);
// Determine the file extension to assign
string extension = GetExtensionFromMediaType(conversationsMapIDType[job.ConversationId]);
DownloadRecording(job.ResultUrl, path + "recordings\\" + job.ConversationId, extension);
}
// Final Output
Console.WriteLine("DONE");
if (Debugger.IsAttached)
{
Console.ReadKey();
}
}
static async Task Main(string[] args)
{
var QueueId = "";
var ClientId = "";
var ClientSecret = "";
var Environment = "mypurecloud.ie";
var _apiClient = new ApiClient($"https://api.{Environment}");
var _configuration = new Configuration(_apiClient);
_apiClient.Configuration = _configuration;
var _conversationsApi = new ConversationsApi(_configuration);
var accessToken = "";
try
{
var authTokenInfo = _apiClient.PostToken(ClientId, ClientSecret);
accessToken = authTokenInfo.AccessToken;
Console.WriteLine("Token received.");
}
catch (Exception ex)
{
Console.WriteLine(ex.ToString());
}
_configuration.AccessToken = accessToken;
try
{
var emailConv = await _conversationsApi.PostConversationsEmailsAsync(new CreateEmailRequest
{
Direction = CreateEmailRequest.DirectionEnum.Outbound,
QueueId = QueueId,
Priority = 5,
ToAddress = "*****@*****.**",
ToName = "Taras Buha",
Subject = $"Re: Test Subj",
HtmlBody = ">>API outbound email.",
Provider = "PureCloud Email"
});
Console.WriteLine($"New email conv {emailConv.Id} was created.");
}
catch (Exception ex)
{
Console.WriteLine(ex.ToString());
}
Console.ReadLine();
}
private void btnConnect_Click(object sender, EventArgs e)
{
try
{
if (string.IsNullOrEmpty(txtClientId.Text) || string.IsNullOrEmpty(txtClientSecret.Text))
{
MessageBox.Show("Enter a client id & secret first.");
return;
}
// Connect to PureCloud
AddLog("Connecting...");
Configuration.Default.ApiClient.RestClient.BaseUrl = new Uri($"https://api.{cmbEnvironment.SelectedItem.ToString()}");
var accessTokenInfo = Configuration.Default.ApiClient.PostToken(txtClientId.Text, txtClientSecret.Text);
Configuration.Default.AccessToken = accessTokenInfo.AccessToken;
loggedIn = true;
AddLog("Connected!");
AddLog($"Access Token: {accessTokenInfo.AccessToken}", true);
// Get APIs
AddLog("Initializing APIs...", true);
tokensApi = new TokensApi();
routingApi = new RoutingApi();
analyticsApi = new AnalyticsApi();
conversationsApi = new ConversationsApi();
AddLog("Finished initializing APIs...", true);
// Update Controls
btnConnect.Enabled = false;
btnDisconnect.Enabled = true;
gbQueues.Enabled = true;
// Populate Queues
GetQueues();
}
catch (Exception ex)
{
AddLog($"Error in btnConnect_Click: {ex.Message}");
AddLog($"Detailled error: {ex}", true);
MessageBox.Show(ex.Message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
btnConnect.Enabled = true;
btnDisconnect.Enabled = false;
gbQueues.Enabled = false;
loggedIn = false;
}
}
private void HangUpButton_Click(object sender, EventArgs e)
{
try
{
var api = new ConversationsApi();
string conversationId = conversationIdTextBox.Text;
string participantId = "";
MediaParticipantRequest body = new MediaParticipantRequest();
body.State = MediaParticipantRequest.StateEnum.Disconnected;
api.PatchConversationsCallParticipant(conversationId, participantId, body);
}
catch (Exception ex)
{
MessageBox.Show(ex.Message);
}
}
private void CallButton_Click(object sender, EventArgs e)
{
try
{
var api = new ConversationsApi();
CreateCallRequest body = new CreateCallRequest();
body.PhoneNumber = "+6285221675710";
CreateCallResponse result = api.PostConversationsCalls(body);
conversationIdTextBox.Text = result.ToJson();
conversationIdTextBox.Text = result.Id;
}
catch (Exception ex)
{
MessageBox.Show(ex.Message);
}
}
static void Main(string[] args)
{
// OAuth input
Console.Write("Enter Client ID: ");
string clientId = Console.ReadLine();
Console.Write("Enter Client Secret: ");
string clientSecret = Console.ReadLine();
// Get the Date Interval
Console.Write("Enter Date Interval (YYYY-MM-DDThh:mm:ss/YYYY-MM-DDThh:mm:ss): ");
string interval = Console.ReadLine();
Console.WriteLine("Working...");
// Configure SDK Settings
string accessToken = GetToken(clientId, clientSecret);
PureCloudPlatform.Client.V2.Client.Configuration.Default.AccessToken = accessToken;
// Instantiate APIs
ConversationsApi conversationsApi = new ConversationsApi();
// Create folder that will store all the downloaded recordings
string path = System.IO.Path.GetDirectoryName(Assembly.GetExecutingAssembly().Location);
path = path.Substring(0, path.LastIndexOf("bin"));
System.IO.Directory.CreateDirectory(path + "\\Recordings");
// Call conversation API, pass date inputted to extract conversationIds needed
AnalyticsConversationQueryResponse conversationDetails = conversationsApi.PostAnalyticsConversationsDetailsQuery(new ConversationQuery(Interval: interval));
// Pass conversation details to function
extractConversationDetails(conversationDetails);
// Final Output
Console.WriteLine("DONE");
if (Debugger.IsAttached)
{
Console.ReadKey();
}
}
static void Main(string[] args)
{
// >> START sms-notification-step-1
// OAuth Credentials
string clientId = Environment.GetEnvironmentVariable("GENESYS_CLOUD_CLIENT_ID");
string clientSecret = Environment.GetEnvironmentVariable("GENESYS_CLOUD_CLIENT_SECRET");
// orgRegion value example: us_east_1
string orgRegion = Environment.GetEnvironmentVariable("GENESYS_CLOUD_REGION");
// Set Region
PureCloudRegionHosts region = Enum.Parse <PureCloudRegionHosts>(orgRegion);
Configuration.Default.ApiClient.setBasePath(region);
// >> END sms-notification-step-1
// >> START sms-notification-step-2
// Configure SDK Settings
var accessTokenInfo = Configuration.Default.ApiClient.PostToken(clientId, clientSecret);
string accessToken = accessTokenInfo.AccessToken;
PureCloudPlatform.Client.V2.Client.Configuration.Default.AccessToken = accessToken;
// >> END sms-notification-step-2
// >> START sms-notification-step-3
// Instantiate APIs
ConversationsApi conversationsApi = new ConversationsApi();
// Build request body
SendAgentlessOutboundMessageRequest request = new SendAgentlessOutboundMessageRequest();
request.FromAddress = "+13178723000";
request.ToAddress = "+15557655942";
request.ToAddressMessengerType = SendAgentlessOutboundMessageRequest.ToAddressMessengerTypeEnum.Sms;
request.TextBody = "Hello, this is a test notification";
// Call to PostConversationsMessagesAgentless function of Conversations API
SendAgentlessOutboundMessageResponse response = conversationsApi.PostConversationsMessagesAgentless(request);
// Final Output
Console.WriteLine(response.ToString());
// >> END sms-notification-step-3
}
private void IVRButton_Click(object sender, EventArgs e)
{
try
{
var api = new ConversationsApi();
string conversationId = conversationIdTextBox.Text;
string participantId = participantIdTextbox.Text;
CreateSecureSession body = new CreateSecureSession();
body.FlowId = "";
body.UserData = "<OrderID>|1000|" + conversationId + "|<Entity>";
body.Disconnect = false;
body.SourceParticipantId = userIdTextbox.Text; // agentId
SecureSession result = api.PostConversationParticipantSecureivrsessions(conversationId, participantId, body);
IVRResultTextbox.Text = result.ToJson();
}
catch (Exception ex)
{
MessageBox.Show(ex.Message);
}
}
/// <summary>
/// Get the conversation made within a specified duration. MediaType will be determined by media type of the first session in the conversation.
/// </summary>
/// <param name="interval"></param>
/// <param name="api"></param>
/// <returns></returns>
private static Dictionary <string, AnalyticsSession.MediaTypeEnum> GetConversations(string interval, ConversationsApi api)
{
// Request the list of conversations
List <AnalyticsConversation> conversations = api.PostAnalyticsConversationsDetailsQuery(new ConversationQuery(Interval: interval)).Conversations;
// Dictionary to contain the conversations and media type
Dictionary <string, AnalyticsSession.MediaTypeEnum> conversationsMap = new Dictionary <string, AnalyticsSession.MediaTypeEnum>();
//Store the conversation IDs and the corresponding media type
foreach (var conversation in conversations)
{
conversationsMap.Add(conversation.ConversationId, conversation.Participants.First().Sessions.First().MediaType.Value);
}
return(conversationsMap);
}
public PureCloudService()
{
_conversationsApi = new ConversationsApi();
}
private void ProcessVoicemail()
{
// Check Voicemail
var vmApi = new VoicemailApi();
var convApi = new ConversationsApi();
var vms = vmApi.GetMessages();
VoicemailMediaInfo vmMedia;
foreach (VoicemailMessage vm in vms.Entities.Where(x => !(x.Read ?? false))) // Unread VMs only
{
DateTime vmDate = vm.CreatedDate != null ? ((DateTime)vm.CreatedDate).ToLocalTime() : DateTime.Now;
Log("VM from " + vm.CallerAddress + " at " + vmDate);
// Check for Group attribute so we know where to send it (use default if nothing found)
string group = "unknown";
string groupEmail = DefaultRecipientEmail;
var call = convApi.GetCallsCallId(vm.Conversation.Id);
CallMediaParticipant participant = null;
try
{
participant = call.Participants.First(x => x.Attributes != null && x.Attributes.ContainsKey("Group"));
}
catch { }
if (participant != null)
{
group = participant.Attributes["Group"];
// Try to look up the email for this group in Settings. If it's not found, just move on with the default
try
{
groupEmail = Properties.Settings.Default[group].ToString();
}
catch { }
}
else
{
participant = call.Participants[0];
}
// Download the WAV file
string fileName;
vmMedia = vmApi.GetMessagesMessageIdMedia(vm.Id, "WAV");
using (var client = new WebClient())
{
fileName = Path.GetTempPath() +
"PureCloud_VM_" + group + "_" +
vmDate.ToString("yyyyMMdd-HHmmss") + ".wav";
client.DownloadFile(vmMedia.MediaFileUri, fileName);
}
// Email to the proper group
string callerName = (vm.CallerName ?? participant.Name ?? vm.CallerAddress);
string subject = "Voicemail from " + callerName;
string body = ComposeVoicemailEmail(vmDate, group, vm.CallerAddress, callerName);
SendEmail(groupEmail, EmailFromAddress, body, subject, fileName);
Log(" Sent to " + group + ": " + groupEmail);
// Mark the VM as read so it won't get sent again next time
vm.Read = true;
vmApi.PutMessagesMessageId(vm.Id, vm);
}
}
public void Init()
{
instance = new ConversationsApi();
}
private void btnConnect_Click(object sender, EventArgs e)
{
try
{
if (string.IsNullOrEmpty(txtClientId.Text) || string.IsNullOrEmpty(txtClientSecret.Text))
{
MessageBox.Show("Enter a client id & secret first.");
return;
}
// Connect to PureCloud
AddLog("Connecting...");
Configuration.Default.ApiClient.RestClient.BaseUrl = new Uri($"https://api.{cmbEnvironment.SelectedItem.ToString()}");
var accessTokenInfo = Configuration.Default.ApiClient.PostToken(txtClientId.Text, txtClientSecret.Text);
Configuration.Default.AccessToken = accessTokenInfo.AccessToken;
loggedIn = true;
AddLog($"Connected.");
AddLog($"Access Token: {accessTokenInfo.AccessToken}", true);
// Get APIs
AddLog("Initializing APIs...", true);
analyticsApi = new AnalyticsApi();
routingApi = new RoutingApi();
conversationsApi = new ConversationsApi();
tokensApi = new TokensApi();
telephonyProvidersEdgeApi = new TelephonyProvidersEdgeApi();
AddLog("Finished initializing APIs...", true);
// Update Controls
btnConnect.Enabled = false;
btnDisconnect.Enabled = true;
gbEdges.Enabled = true;
gbTroubleshooting.Enabled = true;
gbAgents.Enabled = true;
gbTestGhostCall.Enabled = true;
gbCounters.Enabled = true;
// Populate Edges
GetEdges();
// Get Agents Stats
AddLog("Starting timer for monitoring agent status", true);
PullAgentsData();
timer.Interval = 5000;
timer.Tick += (object timerSender, EventArgs eventArgs) => { PullAgentsData(); };
timer.Start();
AddLog("Timer started", true);
}
catch (Exception ex)
{
AddLog($"Error in btnConnect_Click: {ex.Message}");
AddLog($"Detailled error: {ex}", true);
MessageBox.Show(ex.Message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
btnConnect.Enabled = true;
btnDisconnect.Enabled = false;
gbEdges.Enabled = false;
gbTroubleshooting.Enabled = false;
gbAgents.Enabled = false;
gbTestGhostCall.Enabled = false;
gbCounters.Enabled = false;
loggedIn = false;
}
}
