public static Case ToCrmCase(ComplaintDetailsFormBuilder model, IOptions <ComplaintsListConfiguration> complaintsConfig)
{
model.CouncilDepartmentSub = CouncilDepartmentSubMapper.SetComplaintCouncilDepartmentSub(model.RevsBensDept, model.EnvironmentDept, model.PlanningDept);
var events = complaintsConfig.Value.ComplaintsConfigurations;
var eventCode = string.IsNullOrEmpty(model.CouncilDepartmentSub)
? events.FirstOrDefault(_ => _.EventName == model.CouncilDepartment)?.EventCode ?? events.FirstOrDefault(_ => _.EventName == "none")?.EventCode
: events.FirstOrDefault(_ => _.EventName == model.CouncilDepartmentSub)?.EventCode ?? events.FirstOrDefault(_ => _.EventName == "none")?.EventCode;
var eventTitle = $"Complaint - {model.ComplaintAbout}";
var crmCase = new Case
{
EventCode = (int)eventCode,
EventTitle = eventTitle,
Description = GenerateDescription(model.ComplaintAbout, model.ComplaintAboutDetails),
Customer = new Customer {
Forename = model.FirstName,
Surname = model.LastName,
Email = model.EmailAddress,
Telephone = model.PhoneNumber,
}
};
if (!string.IsNullOrEmpty(model.CustomersAddress.PlaceRef))
{
crmCase.Customer.Address = new Address
{
Postcode = model.CustomersAddress.Postcode,
Reference = model.CustomersAddress.PlaceRef,
UPRN = model.CustomersAddress.PlaceRef,
Description = model.CustomersAddress.ToString()
};
}
else
{
crmCase.Customer.Address = new Address
{
AddressLine1 = model.CustomersAddress.AddressLine1,
AddressLine2 = model.CustomersAddress.AddressLine2,
AddressLine3 = model.CustomersAddress.Town,
Postcode = model.CustomersAddress.Postcode,
Description = model.CustomersAddress.ToString()
};
}
return(crmCase);
}
private void SendUserSuccessEmailFormBuilder(ComplaintDetailsFormBuilder model, string caseResponse)
{
var submissionDetails = new ComplaintsMailModel()
{
Subject = "We've received your formal complaint",
Reference = caseResponse,
FirstName = model.FirstName,
LastName = model.LastName,
RecipientAddress = model.EmailAddress
};
_mailingServiceGateway.Send(new Mail
{
Payload = JsonConvert.SerializeObject(submissionDetails),
Template = EMailTemplate.ComplaintsSuccess
});
}
public async Task <string> CreateComplaintCaseFormBuilder(ComplaintDetailsFormBuilder model)
{
var crmCase = ComplaintModelMapper.ToCrmCase(model, _complaintsConfig);
try
{
_logger.LogWarning($"ComplaintsService.CreateComplaintCase: Attempting to create verint case. {JsonConvert.SerializeObject(crmCase)}");
var response = await _verintServiceGateway.CreateCase(crmCase);
SendUserSuccessEmailFormBuilder(model, response.ResponseContent);
return(response.ResponseContent);
}
catch (Exception ex)
{
throw new Exception($"ComplimentsComplaintsService CreateComplimentCase an exception has occured while creating the case in verint service", ex);
}
}
public async Task <IActionResult> CreateCaseUsingFormBuilder([FromBody] ComplaintDetailsFormBuilder model)
{
var result = await _caseService.CreateComplaintCaseFormBuilder(model);
return(Ok(result));
}
