public ActionResult SaveTicket(Models.Ticket.ViewModelTicket ticket, string description, HttpPostedFileBase file)
{
if (ModelState.IsValid)
{
ticket.TicketId = Convert.ToInt32(UnitOfTicket.Next());
ticket.OpenDateAndTime = DateTime.Now.ToLocalTime();
ticket.UserId = User.Identity.GetUserName();
var user = (System.Security.Claims.ClaimsIdentity)User.Identity;
ticket.CompanyId = Convert.ToInt32(user.FindFirstValue("CompanyId"));
ticket.StatusId = 1;
var ret = Repository._priorityTime.Where(x => x.PriorityId == ticket.PriorityId)
.Select(x => x.SlaTime).FirstOrDefault();
ticket.SlaExpiration = CalculateSla.AddWithinWorkingHours(ticket.OpenDateAndTime,
TimeSpan.FromHours(ret), 9, 8);
this.UnitOfTicket.Save(ticket);
// Chech if exists files
var path = string.Empty;
if (file != null)
{
path = UploadAndDownload.Upload(file, ticket.TicketId);
}
var actions = new Models.Ticket.Action
{
TicketId = ticket.TicketId,
ActionDescription = description,
StatusId = ticket.StatusId,
Date = DateTime.Now.ToLocalTime(),
AlteredBy = User.Identity.Name,
SendToUser = true,
SlaRest = TimeSpan.FromHours(
Repository._priorityTime
.Where(x => x.PriorityId == ticket.PriorityId)
.Select(x => x.SlaTime).FirstOrDefault()),
Files = path,
IterationId = 1
};
this.UnitOfTicketAction.Save(actions);
//return RedirectToAction(nameof(NewTicket));
if (User.IsInRole("User") || User.IsInRole("SuperUser"))
{
return(RedirectToAction(nameof(MyTickets)));
}
else
{
return(RedirectToAction(nameof(TicketList)));
}
}
else
{
return(View(nameof(NewTicket), ticket));
}
}
public JsonResult SaveTicketAjaxUpdate(ViewModelTicket ticket, string description, bool SendToUser, HttpPostedFileBase file)
{
var diff = TimeSpan.Zero;
var diffTime = 0.0;
var lastStatus = UnitOfTicketAction.Where(x => x.TicketId == ticket.TicketId)
.OrderByDescending(x => x.IterationId)
.Select(x => x.StatusId).FirstOrDefault();
if (ticket.StatusId == 6 || ticket.StatusId == 7 &&
lastStatus != 6 && lastStatus != 7)
{
ticket.ClosedDateTime = DateTime.Now.ToLocalTime();
}
else if (ticket.StatusId == 3 || ticket.StatusId == 4 || ticket.StatusId == 5 &&
lastStatus != 3 && lastStatus != 4 && lastStatus != 5)
{
var sla = new CalculateSla();
var TotalTime = sla.SlaRestTime(ticket.TicketId);
var time = CalculateSla.SubtractWithinWorkingHours(DateTime.Now.ToLocalTime(), (int)TotalTime);
ticket.SlaExpiration = CalculateSla.AddWithinWorkingHours(DateTime.Now.ToLocalTime(), TimeSpan.FromHours(time), 9, 8);
/*
* var dateTicket = UnitOfTicket.Where(x => x.TicketId == ticket.TicketId)
* .Select(x => x.SlaExpiration).FirstOrDefault();
* diffTime = dateTicket.Subtract(DateTime.Now.ToLocalTime()).TotalHours;
* CalculateSla.SubtractWithinWorkingHours(DateTime.Now.ToLocalTime(), (int)diffTime);
*/
}
else if (ticket.StatusId == 2 && lastStatus == 3 ||
lastStatus == 4 || lastStatus == 5)
{
var slaRest = UnitOfTicketAction.Where(x => x.TicketId == ticket.TicketId).OrderByDescending(x => x.IterationId).Select(x => x.SlaRest).FirstOrDefault();
//diff = slaRest;
diffTime = slaRest.TotalHours;
ticket.ClosedDateTime = DateTime.Now.ToLocalTime().Add(slaRest);
}
var path = string.Empty;
if (file != null)
{
path = UploadAndDownload.Upload(file, ticket.TicketId);
}
//If Ticket exist then Update Ticket
this.UnitOfTicket.Update(ticket, ticket.TicketId);
var actions = new Models.Ticket.Action
{
TicketId = ticket.TicketId,
ActionDescription = description,
StatusId = ticket.StatusId,
Date = DateTime.Now.ToLocalTime(),
PriorityId = ticket.PriorityId,
AlteredBy = User.Identity.Name,
SendToUser = SendToUser,
//SlaRest = TimeSpan.FromHours(diffTime),
IterationId = UnitOfTicketAction.Where(x => x.TicketId == ticket.TicketId).Max(x => x.IterationId) + 1
};
if (!string.IsNullOrEmpty(description))
{
UnitOfTicketAction.Save(actions);
}
return(Json(new { actions, ticket }, JsonRequestBehavior.AllowGet));
}
