public virtual async Task FinalResultHandler(IDialogContext context, IAwaitable <string> argument)
{
string response = await argument;
email = response;
await context.PostAsync($@"Thank you for your interest, your request has been logged. Our customer service team will get back to you shortly.
{Environment.NewLine}Your service request summary:
{Environment.NewLine}Complaint Title: {complaint},
{Environment.NewLine}Customer Name: {customerName},
{Environment.NewLine}Phone Number: {phone},
{Environment.NewLine}Email: {email}");
await context.PostAsync("One moment please");
var activity = context.Activity as Activity;
if (activity.Type == ActivityTypes.Message)
{
var connector = new ConnectorClient(new System.Uri(activity.ServiceUrl));
var isTyping = activity.CreateReply("Nerdibot is thinking...");
isTyping.Type = ActivityTypes.Typing;
await connector.Conversations.ReplyToActivityAsync(isTyping);
// DEMO: I've added this for demonstration purposes, so we have time to see the "Is Typing" integration in the UI. Else the bot is too quick for us :)
Thread.Sleep(2500);
}
//PromptDialog.Confirm(
//context: context,
//resume: AnythingElseHandler,
//prompt: "Is there anything else that I could help?",
//retry: "Sorry, I don't understand that.");
CRMConnection.CreateCase(complaint, customerName, phone, email);
var feedback = ((Activity)context.Activity).CreateReply("Is there anything else that I could help?");
feedback.SuggestedActions = new SuggestedActions()
{
Actions = new List <CardAction>()
{
//new CardAction(){ Title = "👍", Type=ActionTypes.PostBack, Value=$"yes-positive-feedback" },
//new CardAction(){ Title = "👎", Type=ActionTypes.PostBack, Value=$"no-negative-feedback" }
new CardAction()
{
Title = "Yes", Type = ActionTypes.PostBack, Value = $"Yes"
},
new CardAction()
{
Title = "No", Type = ActionTypes.PostBack, Value = $"No"
}
}
};
await context.PostAsync(feedback);
context.Wait(AnythingElseHandler);
}
public async Task RegistrationFinal(IDialogContext context, IAwaitable <IMessageActivity> result)
{
var response = await result;
await context.PostAsync("Thank you for your membership registration. We will check your details and will get back to you shortly.");
await context.PostAsync("One moment please");
var activity = context.Activity as Activity;
if (activity.Type == ActivityTypes.Message)
{
var connector = new ConnectorClient(new System.Uri(activity.ServiceUrl));
var isTyping = activity.CreateReply("Nerdibot is thinking...");
isTyping.Type = ActivityTypes.Typing;
await connector.Conversations.ReplyToActivityAsync(isTyping);
// DEMO: I've added this for demonstration purposes, so we have time to see the "Is Typing" integration in the UI. Else the bot is too quick for us :)
Thread.Sleep(2500);
}
//PromptDialog.Confirm(
// context: context,
// resume: AnythingElseHandler,
// prompt: "Is there anything else that I could help?",
// retry: "Sorry, I don't understand that.");
CRMConnection.CreateLeadReg(customerName, email, phone, membershipdetails);
var feedback = ((Activity)context.Activity).CreateReply("Is there anything else that I could help?");
feedback.SuggestedActions = new SuggestedActions()
{
Actions = new List <CardAction>()
{
//new CardAction(){ Title = "👍", Type=ActionTypes.PostBack, Value=$"yes-positive-feedback" },
//new CardAction(){ Title = "👎", Type=ActionTypes.PostBack, Value=$"no-negative-feedback" }
new CardAction()
{
Title = "Yes", Type = ActionTypes.PostBack, Value = $"Yes"
},
new CardAction()
{
Title = "No", Type = ActionTypes.PostBack, Value = $"No"
}
}
};
await context.PostAsync(feedback);
context.Wait(AnythingElseHandler);
}
public FormDuplicateActions()
{
InitializeComponent();
var connStrs = ConfigurationManager.ConnectionStrings;
var servers = new Dictionary <string, List <CRMConnection> >();
for (int i = 0; i < connStrs.Count; i++)
{
var connStr = connStrs[i];
var name = connStr.Name;
var str = connStr.ConnectionString;
if (name.StartsWith("Local"))
{
continue;
}
CRMConnection node = new CRMConnection();
node.Name = name;
node.Text = name;
string[] tokens = str.Split(';');
foreach (var token in tokens)
{
var subTokens = token.Split('=');
var key = subTokens[0];
var val = subTokens[1];
switch (key.ToLower())
{
case "hostname":
node.Hostname = val;
break;
case "organization":
node.Organization = val;
break;
case "username":
node.Username = val;
break;
case "password":
node.Password = val;
break;
case "domain":
node.Domain = val;
break;
}
}
if (!servers.ContainsKey(node.Hostname))
{
servers[node.Hostname] = new List <CRMConnection>();
}
cbConnectionStrings.Items.Add(node);
}
}
public bool ProcessBulkRecordDeletion(string environmentSpace, out string errorMsg)
{
errorMsg = string.Empty;
IOrganizationService service = default(IOrganizationService);
try
{
var repAct = new RepositorService();
//make CRM Connection
var crmCnct = new CRMConnection();
var connected = crmCnct.CreateCRMConnection(out service, environmentSpace, out errorMsg);
if (!connected)
{
errorMsg = $"No CRM connection established. Please review the URL and Credentials.";
return(false);
}
Trace.WriteLine("Program started; Record deletion initiated.");
//Get Config data list
var cnfigServ = new ConfigurationService();
List <KeyValuePair <string, int> > config = cnfigServ.GetConfigValues(out errorMsg);
if (config == null || config == default(List <KeyValuePair <string, int> >))
{
errorMsg = $"Configuration list has returned no data. Program can not continue.";
return(false);
}
//get case types list
var crmInput = new CRMService();
List <KeyValuePair <Guid, string> > caseTypes = crmInput.GetCaseTypeList(service, out errorMsg);
if (caseTypes == null || caseTypes == default(List <KeyValuePair <Guid, string> >))
{
errorMsg = $"Case type list comprised of CRM case types contains no data.";
return(false);
}
// compile config with CRM case type ID's
List <KeyValuePair <Guid, int> > compiledCaseTypeList = crmInput.MergeCRMCaseTypesWithConfig(caseTypes, config, out errorMsg);
if (compiledCaseTypeList == null || compiledCaseTypeList == default(List <KeyValuePair <Guid, int> >))
{
errorMsg = $"The comprised list of case type ID's and configuration value amounts contains no data.";
return(false);
}
//get case count values from config, fetch that many cases of x case type
EntityCollection protectedCases = crmInput.GetProtectedCases(service, compiledCaseTypeList, out errorMsg);
if (protectedCases == null || protectedCases == default(EntityCollection))
{
errorMsg = $"The collection of protected cases has returned containing no data.";
return(false);
}
// bulk update protected cases
var updateResponse = repAct.BulkUpdateProtectedCases(service, protectedCases, out errorMsg);
if (!updateResponse)
{
errorMsg = $"There was an error whilst updating all protected cases.";
return(false);
}
//bulk delete unflagged cases
var recordsDeleted = crmInput.CreateBulkCaseDeletionJob(service, out errorMsg);
if (!recordsDeleted)
{
errorMsg = $"CRM Bulk Delete for cases message was unsuccessfully sent to CRM.";
return(false);
}
//bulk delete completed system jobs
var systemJobsComplete = crmInput.CreateSystemJobDeletionJob(service, out errorMsg);
if (!systemJobsComplete)
{
errorMsg = $"CRM Bulk Delete system jobs was unsuccessfully sent to CRM.";
return(false);
}
Trace.WriteLine("End");
return(true);
}
catch (FaultException <OrganizationServiceFault> e)
{
errorMsg = e.Message;
Trace.WriteLine(e.Message);
return(false);
}
}
