public Ticket CrearTicketAndroid(int idUsuario, int idUsuarioSolicito, int idArbol, string latitudinicio, string longitudinicio,
string fechaalta, string latitudfin, string longitudfin, string costo, int idCanal, bool campoRandom, bool esTercero, bool esMail)
{
try
{
using (BusinessTicket negocio = new BusinessTicket())
{
List <HelperCampoMascaraCaptura> campos = new List <HelperCampoMascaraCaptura>();
campos.Add(new HelperCampoMascaraCaptura {
IdCampo = 17, NombreCampo = "LATITUDINICIO", Valor = latitudinicio
});
campos.Add(new HelperCampoMascaraCaptura {
IdCampo = 18, NombreCampo = "LONGITUDINICIO", Valor = longitudinicio
});
campos.Add(new HelperCampoMascaraCaptura {
IdCampo = 19, NombreCampo = "FECHAALTA", Valor = DateTime.Now.ToString("yyyy-MM-dd")
});
campos.Add(new HelperCampoMascaraCaptura {
IdCampo = 20, NombreCampo = "LATITUDFIN", Valor = latitudfin
});
campos.Add(new HelperCampoMascaraCaptura {
IdCampo = 21, NombreCampo = "LONGITUDFIN", Valor = latitudfin
});
campos.Add(new HelperCampoMascaraCaptura {
IdCampo = 22, NombreCampo = "COSTO", Valor = costo
});
return(negocio.CrearTicket(idUsuario, idUsuarioSolicito, idArbol, campos, idCanal, campoRandom, esTercero, esMail));
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
}
public void CambiarAsignacionTicket(int idTicket, int idEstatusAsignacion, int idUsuarioAsignado, int idUsuarioAsigna, string comentario)
{
try
{
using (BusinessTicket negocio = new BusinessTicket())
{
negocio.CambiarAsignacionTicket(idTicket, idEstatusAsignacion, idUsuarioAsignado, idUsuarioAsigna, comentario);
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
}
public void AutoAsignarTicket(int idTicket, int idUsuario)
{
try
{
using (BusinessTicket negocio = new BusinessTicket())
{
negocio.AutoAsignarTicket(idTicket, idUsuario);
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
}
public List <HelperTickets> ObtenerTickets(int idUsuario, int pageIndex, int pageSize)
{
try
{
using (BusinessTicket negocio = new BusinessTicket())
{
return(negocio.ObtenerTickets(idUsuario, pageIndex, pageSize));
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
}
public HelperDetalleTicket ObtenerDetalleTicketNoRegistrado(int idTicket, string cveRegistro)
{
try
{
using (BusinessTicket negocio = new BusinessTicket())
{
return(negocio.ObtenerDetalleTicketNoRegistrado(idTicket, cveRegistro));
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
}
public Ticket CrearTicket(int idUsuario, int idArbol, List <HelperCampoMascaraCaptura> lstCaptura, bool campoRandom)
{
try
{
using (BusinessTicket negocio = new BusinessTicket())
{
return(negocio.CrearTicket(idUsuario, idArbol, lstCaptura, campoRandom));
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
}
public HelperDetalleTicket ObtenerDetalleTicket(int idTicket)
{
try
{
using (BusinessTicket negocio = new BusinessTicket())
{
return(negocio.ObtenerDetalleTicket(idTicket));
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
}
public void ConfirmaPreTicket(string guid, int idUsuario)
{
try
{
using (BusinessTicket negocio = new BusinessTicket())
{
negocio.ConfirmaPreTicket(guid, idUsuario);
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
}
public PreTicketCorreo ObtenerPreticketCorreo(string guid)
{
try
{
using (BusinessTicket negocio = new BusinessTicket())
{
return(negocio.ObtenerPreticketCorreo(guid));
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
}
public List <int> CapturaCasillaTicket(int idTicket, string nombreCampo)
{
try
{
using (BusinessTicket negocio = new BusinessTicket())
{
return(negocio.CapturaCasillaTicket(idTicket, nombreCampo));
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
}
public PreTicket GeneraPreticket(int idArbol, int idUsuarioSolicita, int idUsuarioLevanto, string observaciones)
{
try
{
using (BusinessTicket negocio = new BusinessTicket())
{
return(negocio.GeneraPreticket(idArbol, idUsuarioSolicita, idUsuarioLevanto, observaciones));
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
}
public static MailMessage CreateReplyComentarioTicket(Mail source)
{
MailMessage reply;
try
{
reply = new MailMessage()
{
From = new MailAddress(source.To[0].Address),
};
reply.To.Add(source.From.Address);
reply.ReplyToList.Add(source.From.Address);
//todo cambiar el correo al que se usa
string respuesta = source.TextBody.Split(new[] { "De: [email protected]" }, StringSplitOptions.None)[0];
Attachment[] attachment = source.Attachments;
string id = source.Headers.GetValueOfKey("Message-ID");
reply.Headers.Add("In-Reply-To", id);
string references = source.Headers.GetValueOfKey("References");
string[] referencesArray = references.Split('~');
List <string> lstTickets = referencesArray.Where(w => w.Contains("ticket")).Distinct().ToList();
if (lstTickets.Count > 1)
{
return(null);
}
string stringTicket = lstTickets.First();
string[] ticketContains = stringTicket.Split('&');
if (ticketContains.Count() <= 0)
{
return(null);
}
int idticket = int.Parse(ticketContains[1]);
if (idticket == 0)
{
return(null);
}
HelperDetalleTicket ticket = new BusinessTicket().ObtenerDetalleTicket(idticket);
//new BusinessSecurity.Autenticacion().GetUserInvitadoDataAutenticate((int)BusinessVariables.EnumTiposUsuario.Cliente);
Usuario user = new BusinessUsuarios().ObtenerDetalleUsuario(ticket.IdUsuarioLevanto);
bool eliminoarchivo = false;
if (attachment.Any())
{
string attname;
List <string> archivos = new List <string>();
foreach (Attachment att in attachment)
{
string extension = Path.GetExtension(att.Name);
if (extension != null)
{
ParametrosGenerales parametros = new BusinessParametros().ObtenerParametrosGenerales();
double tamañoArchivo = double.Parse(parametros.TamanoDeArchivo);
List <ArchivosPermitidos> archivospermitidos = new BusinessParametros().ObtenerArchivosPermitidos();
if (archivospermitidos.Any(a => a.Extensiones.Contains(extension)))
{
attname = String.Format("{0}_{1}_{2}{3}{4}{5}{6}{7}{8}", att.Name.Replace(extension, string.Empty), idticket, DateTime.Now.Day, DateTime.Now.Month, DateTime.Now.Year, DateTime.Now.Hour, DateTime.Now.Minute, DateTime.Now.Second, extension);
att.SaveAs(String.Format("{0}{1}", ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["RepositorioMascara"] + ConfigurationManager.AppSettings["CarpetaTemporal"], attname), true);
if (File.Exists(String.Format("{0}{1}", ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["RepositorioMascara"] + ConfigurationManager.AppSettings["CarpetaTemporal"], attname)))
{
long length = new FileInfo(String.Format("{0}{1}", ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["RepositorioMascara"] + ConfigurationManager.AppSettings["CarpetaTemporal"], attname)).Length;
if (((length / 1024) / 1024) <= tamañoArchivo)
{
archivos.Add(attname);
}
else
{
if (File.Exists(String.Format("{0}{1}", ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["RepositorioMascara"] + ConfigurationManager.AppSettings["CarpetaTemporal"], attname)))
{
File.Delete(String.Format("{0}{1}", ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["RepositorioMascara"] + ConfigurationManager.AppSettings["CarpetaTemporal"], attname));
}
eliminoarchivo = true;
}
}
}
else
{
eliminoarchivo = true;
}
}
}
new BusinessAtencionTicket().AgregarComentarioConversacionTicket(idticket, user.Id, respuesta, false, archivos, false, false);
}
else
{
new BusinessAtencionTicket().AgregarComentarioConversacionTicket(idticket, user.Id, respuesta, false, null, false, false);
}
if (string.IsNullOrEmpty(references))
{
references += "~ticket&" + idticket + "~";
}
if (!references.Contains("ticket&"))
{
references += "~ticket&" + idticket + "~";
}
reply.Headers.Add("References", references);
if (!source.Subject.StartsWith("Re:", StringComparison.OrdinalIgnoreCase))
{
reply.Subject = "Re: ";
}
reply.Subject += source.Subject;
reply.Subject = reply.Subject.Replace("(Trial Version)", string.Empty).Trim();
reply.IsBodyHtml = true;
reply.Body = GeneraRespuesta(source.From.Address, source.From.Address, source.HtmlBody, source.SentDate.ToString(CultureInfo.InvariantCulture), eliminoarchivo);
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
return(reply);
}
public static MailMessage CreateReplyNewTicket(Mail source)
{
MailMessage reply = new MailMessage();
try
{
string attname;
ArbolAcceso arbol;
Mascara mascara;
ObtenerFormulario(out arbol, out mascara);
Attachment att = source.Attachments.Any() ? source.Attachments[0] : null;
bool agregaArchivo;
bool eliminoArchivo;
string subject = source.Subject.Replace("(Trial Version)", string.Empty).Trim();
List <HelperCampoMascaraCaptura> capturaMascara = GeneraCaptura(mascara, source.From.Address, subject, source.TextBody, source.Attachments, out attname, out agregaArchivo, out eliminoArchivo);
Usuario user = new BusinessUsuarios().GetUsuarioByCorreo(source.From.Address);
if (user == null)
{
string[] nombreCompleto = source.From.Name.Trim().Split(' ');
string nombre = nombreCompleto.Any() ? nombreCompleto.Length > 3 ? string.Format("{0} {1}", nombreCompleto[0], 1) : nombreCompleto[0] : string.Empty;
string apellidoPaterno = nombreCompleto.Length > 4 ? nombreCompleto[nombreCompleto.Length - 2] : nombreCompleto.Length > 1 ? nombreCompleto[1] : string.Empty;
string apellidoMaterno = nombreCompleto.Length > 4 ? nombreCompleto[nombreCompleto.Length - 1] : nombreCompleto.Length > 2 ? nombreCompleto[2] : string.Empty;
PreTicketCorreo preticket = new BusinessTicket().GeneraPreticketCorreo(nombre, apellidoPaterno, apellidoMaterno, source.From.Address.Trim(), subject, source.TextBody, attname);
if (preticket != null)
{
if (att != null && agregaArchivo)
{
File.Move(ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["CarpetaTemporal"] + attname, ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["CarpetaTemporal"] + attname.Replace("ticketid", preticket.Guid));
attname = attname.Replace("ticketid", preticket.Guid);
BusinessFile.MoverTemporales(ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["CarpetaTemporal"], ConfigurationManager.AppSettings["RepositorioCorreos"], new List <string> {
attname
});
BusinessFile.CopiarArchivo(ConfigurationManager.AppSettings["RepositorioCorreos"], ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["RepositorioMascara"], attname);
}
reply.From = new MailAddress(source.To[0].Address);
reply.To.Add(source.From.Address);
reply.ReplyToList.Add(source.To[0].Address);
string id = source.Headers.GetValueOfKey("Message-ID");
reply.Headers.Add("In-Reply-To", id);
string references = source.Headers.GetValueOfKey("References");
if (string.IsNullOrEmpty(references))
{
references += "~guidpreticket&" + preticket.Guid + "~";
}
reply.Headers.Add("References", references);
reply.Subject = "Confirmar Ticket";
reply.Subject = reply.Subject.Replace("(Trial Version)", string.Empty).Trim();
reply.IsBodyHtml = true;
reply.Body = GeneraRespuestaPreTicketCorreo(source.From.Address, source.From.Name, source.HtmlBody, source.SentDate.ToString(CultureInfo.InvariantCulture), preticket.Guid, eliminoArchivo);
}
}
else
{
Ticket ticket = new BusinessTicket().CrearTicket(user.Id, user.Id, arbol.Id, capturaMascara, (int)BusinessVariables.EnumeradoresKiiniNet.EnumCanal.Correo, mascara.Random, true, true);
if (ticket != null)
{
if (att != null && agregaArchivo)
{
File.Move(ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["CarpetaTemporal"] + attname, ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["CarpetaTemporal"] + attname.Replace("ticketid", ticket.Id.ToString()));
attname = attname.Replace("ticketid", ticket.Id.ToString());
BusinessFile.MoverTemporales(ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["CarpetaTemporal"], ConfigurationManager.AppSettings["RepositorioCorreos"], new List <string> {
attname
});
BusinessFile.CopiarArchivo(ConfigurationManager.AppSettings["RepositorioCorreos"], ConfigurationManager.AppSettings["Repositorio"] + ConfigurationManager.AppSettings["RepositorioMascara"], attname);
}
reply.From = new MailAddress(source.To[0].Address);
reply.To.Add(source.From.Address);
reply.ReplyToList.Add(source.To[0].Address);
string id = source.Headers.GetValueOfKey("Message-ID");
reply.Headers.Add("In-Reply-To", id);
string references = source.Headers.GetValueOfKey("References");
if (string.IsNullOrEmpty(references))
{
references += "~ticket&" + ticket.Id + "~";
}
reply.Headers.Add("References", references);
if (!source.Subject.StartsWith("Re:", StringComparison.OrdinalIgnoreCase))
{
reply.Subject = "Re: ";
}
reply.Subject += source.Subject;
reply.Subject = reply.Subject.Replace("(Trial Version)", string.Empty).Trim();
reply.IsBodyHtml = true;
reply.Body = GeneraRespuestaTicket(source.From.Address, source.From.Name, source.HtmlBody, source.SentDate.ToString(CultureInfo.InvariantCulture), ticket.Id, ticket.ClaveRegistro, eliminoArchivo);
}
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
return(reply);
}