protected void selectTextChat()
{
//2:Text Chat
string agentName = "";
string conferenceName = "";
IncidentDS.IncidentDSDataTable dt = BllProxyIncident.SelectIncident(profileId);
if (dt.Rows.Count != 0)
{
conferenceName = dt[0].incident_guid.ToString();
agentName = dt[0].agent_full_name;
}
if (this.UcPage.UserRoleId != 2) // Agent
{
UserDS.UserDSDataTable dtU = BllProxyUser.SelectUser(this.UcPage.UserId);
if (dtU.Rows.Count != 0)
{
string userRoleTitle = "";
switch (this.UcPage.UserRoleId)
{
case 1: // Administrator
userRoleTitle = "ADMN";
break;
case 2: // Agent
userRoleTitle = "AGNT";
break;
case 3: // Manager
userRoleTitle = "MNGR";
break;
case 4: // User
userRoleTitle = "USER";
break;
case 5: // Supervisor
userRoleTitle = "SPVR";
break;
}
agentName = dtU[0].full_name + " [" + userRoleTitle + "]";
}
}
TextChatControl.ConfSessionId = conferenceName;
TextChatControl.ConfSessionUser = agentName;
IncidentHelper.SetIncidentStateTextChat(profileId);
}
private UserDS.UserDSRow GetUser(string email)
{
AgentDS.AgentDSDataTable agentDT = BllProxyAgent.GetAgentByEmail(email);
if (agentDT.Rows.Count != 0)
{
int userID = 0;
int.TryParse(agentDT[0]["user_id"].ToString(), out userID);
UserDS.UserDSDataTable userDT = BllProxyUser.SelectUser(userID);
if (userDT.Rows.Count != 0)
{
return(userDT[0]);
}
}
return(null);
}
