public void EndAgentBreak()
{
try
{
var reply = ArdsHandler.SendStatusChangeRequestIdel(UserAuth, string.Empty);
if (OnAgentBreakEnd != null)
{
OnAgentBreakEnd(AgentCurrentState, reply.Command == WorkflowResultCode.ACDS403);
}
IsAgentBreakGranted = false;
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "EndAgentBreak", exception, Logger.LogLevel.Error);
}
}
public void CancelAgentBreakRequest()
{
try
{
IsAgentBreakGranted = false;
IsAgentBreakeRequest = !ArdsHandler.CancelBreakRequest(UserAuth);
if (OnAgentBreakRequestCancel != null)
{
OnAgentBreakRequestCancel(AgentCurrentState, !IsAgentBreakeRequest);
}
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "BreakRequsetHandle", exception, Logger.LogLevel.Error);
}
}
private void UpdateAgentStatus(AgentState status)
{
try
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoLogger5, string.Format("UpdateAgentStatus. {0} To {1}", _agentPreviouState, _agentCurrentState), Logger.LogLevel.Info);
new SwitchOnType <AgentState>(status)
.Case <AgentAcw>(ac =>
{
OnAgentStatusUpdating();
ArdsHandler.ResourceStatusChangeACW(UserAuth, CallSessionId);
OnAgentStatusUpdated();
})
.Case <AgentBreak>(asc =>
{
OnAgentStatusUpdating();
ArdsHandler.ResourceStatusChangeBreak(UserAuth, CallSessionId);
OnAgentStatusUpdated();
})
.Case <AgentBusy>(conf =>
{
OnAgentStatusUpdating();
ArdsHandler.ResourceStatusChangeBusy(UserAuth, CallSessionId);
OnAgentStatusUpdated();
})
.Case <AgentIdle>(cont =>
{
OnAgentStatusUpdating();
var reply = ArdsHandler.SendStatusChangeRequestIdel(UserAuth, CallSessionId);
BreakRequsetHandle(reply.Command);
OnAgentStatusUpdated();
});
//.Case<AgentInitiate>(disc => SetDisconnectDialPad())
//.Case<AgentOffline>(spotTrade => SetHoldDialPad())
//.Default<AgentState>(t => DisableRingtone());
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "UpdateAgentStatus", exception, Logger.LogLevel.Error);
OnAgentStatusUpdated();
}
}
public override void OnLoggedOn(ref Agent agent, string callSessionId)
{
ArdsHandler.ResourceModeChange(agent.UserAuth);
ArdsHandler.SendStatusChangeRequestIdel(agent.UserAuth, callSessionId);
agent.AgentCurrentState = new AgentIdle();
}
public override void OnLogOn(ref Agent agent, string callSessionId)
{
ArdsHandler.SendStatusChangeRequestIdel(agent.UserAuth, callSessionId);
}
private void UserLogin()
{
try
{
var settingObject = System.Configuration.ConfigurationSettings.AppSettings;
var company = settingObject["Company"];
var auth = DuoAuth.DuoAuthorizationService.Login(txtUserName.Text.Trim(), txtPassword.Text.Trim(),
int.Parse(company), "DuoSoftPhone");
if (auth == null)
{
throw new Exception("Fail to Login to Auth.");
}
var result = ArdsHandler.ResourceRegistration(auth, GetLocalIPAddress());
if (result.Command == WorkflowResultCode.ACDS101)
{
result = ArdsHandler.SendStatusChangeRequestIdel(auth, result.SessionID);
if (result.Command == WorkflowResultCode.ACDS403 || result.Command == WorkflowResultCode.ACDS405)
{
result = ArdsHandler.SendModeChangeRequestInbound(auth);
if (result.Command == WorkflowResultCode.ACDS601 || result.Command == WorkflowResultCode.ACDS501)
{
var sip = ProfileManagementHandler.GetSipProfile(auth.SecurityToken, auth.guUserId);
if (string.IsNullOrEmpty(sip.userName))
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "Fail to get SIP Profile info", Logger.LogLevel.Error);
throw new Exception("Fail to get SIP Profile info.");
}
// set agent status
_agent = new Agent
{
AgentCurrentState = new AgentInitiate(),
AgentCurrentMode = AgentMode.Inbound,
SipProfile = sip,
AgentSessionId = SessionId.UniqueId(txtUserName.Text.Trim()),
UserAuth = auth,
};
var frm = new FormDialPad(auth, _agent.AgentSessionId, sip, _agent);
_agent.AgentCurrentState.OnLogOn(ref _agent, string.Empty);
Hide();
frm.ShowDialog(this);
this.Close();
Environment.Exit(0);
return;
}
else
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "Fail to set Agent Mode",
Logger.LogLevel.Error);
MessageBox.Show("Fail to set Agent Mode", "Duo Dialer", MessageBoxButtons.OK, MessageBoxIcon.Error);
}
}
else
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "Fail to set Agent Status",
Logger.LogLevel.Error);
MessageBox.Show("Fail to set Agent Status", "Duo Dialer", MessageBoxButtons.OK, MessageBoxIcon.Error);
}
}
else
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "Fail to ResourceRegistration",
Logger.LogLevel.Error);
MessageBox.Show("Resource Registration Fail", "Duo Dialer", MessageBoxButtons.OK, MessageBoxIcon.Error);
}
ArdsHandler.ResourceUnregistration(auth);
}
catch (Exception exception)
{
Logger.Instance.LogMessage(Logger.LoggerFiles.DuoDefault, "Login fail", exception, Logger.LogLevel.Error);
MessageBox.Show("Login Fail", "Duo Dialer", MessageBoxButtons.OK, MessageBoxIcon.Error);
}
txtPassword.Text = string.Empty;
}
public override void OnRequestAgentBreak(ref Agent agent, AgentMode agentMode, string callSessionId)
{
var result = ArdsHandler.SendStatusChangeRequestBreak(agent.UserAuth, callSessionId);
agent.BreakRequsetHandle(result);
}
public override void OnEndCallLog(ref Agent agent, string callSessionId)
{
agent.AgentCurrentState = new AgentIdle();
ArdsHandler.SendStatusChangeRequestIdel(agent.UserAuth, callSessionId);
}
