Tb_HSPR_IncidentError log = new Tb_HSPR_IncidentError(); //写入数据库日志
public string IncidentCRM(string incidentid, CRMZTType type)
{
string strreturn = "";
#region 验证是否存在工单
string resultIncident = IsExistenceIncident(AppGlobal.StrToStr(incidentid));
if (resultIncident.Split('|')[0] == "false")
{
return(JSONHelper.FromString(false, resultIncident.Split('|')[1]));
}
#endregion
switch (type.ToString())
{
case "受理":
strreturn = IncidentIns(incidentid);
break;
case "分派":
strreturn = IncidentState(incidentid, "2");
break;
//case "抢单":
// strreturn = IncidentState(incidentid, "2");
// break;
//case "接单":
// strreturn = IncidentState(incidentid,"2");
// break;
//case "到场":
// strreturn = IncidentState(incidentid, "2");
// break;
case "处理":
strreturn = IncidentState(incidentid, "3");
break;
case "关闭":
strreturn = IncidentState(incidentid, "4");
break;
case "回访":
strreturn = IncidentState(incidentid, "5");
break;
case "转派":
strreturn = IncidentState(incidentid, "6");
break;
case "作废":
strreturn = IncidentState(incidentid, "7");
break;
//关闭退回
case "退回":
strreturn = IncidentState(incidentid, "8");
break;
case "回访退回":
strreturn = IncidentState(incidentid, "9");
break;
}
return(strreturn);
}
//新增工单到CRM
public string IncidentIns(string IncidentID)
{
Dictionary <string, string> dir = new Dictionary <string, string>();
string Results = "";
string strSQL = "select * from view_HSPR_IncidentNewZT_IncidentFaceSearch_Filter where IncidentID =" + AppGlobal.StrToStr(IncidentID);
DataTable dt2 = new DataTable();
// List<dynamic> list = new List<dynamic>();
using (IDbConnection Conn = new SqlConnection(ContionString_Base))
{
dt2 = Conn.ExecuteReader(strSQL).ToDataSet().Tables[0];
// list = Conn.Query<dynamic>("").ToList();
}
if (dt2.Rows.Count > 0)
{
DataRow row = dt2.Rows[0];
dir.Add("erp_order_id", row["IncidentID"].ToString());
dir.Add("incident_num", row["IncidentNum"].ToString());
dir.Add("commid", row["CommID"].ToString());
dir.Add("roomid", row["RoomID"].ToString());
dir.Add("regional_id", row["RegionalID"].ToString());
dir.Add("custid", row["CustID"].ToString());
dir.Add("incident_Place", row["IncidentPlace"].ToString());
dir.Add("incident_man", row["IncidentMan"].ToString());
dir.Add("phone", row["Phone"].ToString());
dir.Add("address", row["RoomName"].ToString());//报事地址
dir.Add("incident_source", row["IncidentSource"].ToString());
dir.Add("incident_mode", row["IncidentMode"].ToString());
dir.Add("order_type", row["BigCorpTypeID"].ToString()); //报事类型（大分类）
dir.Add("question_type", row["FineCorpTypeID"].ToString()); // 问题类型（小分类）
dir.Add("resp_party", row["Duty"].ToString() == "物业类" ? "1" : "2");
dir.Add("memo", row["IncidentContent"].ToString());
dir.Add("answer_memo", "");//处理描述（我方处理问题的描述，咨询类工单客服直接回答业主时使用）
dir.Add("incident_imgs", row["IncidentImgs"].ToString());
dir.Add("emer_level", "");
dir.Add("insert_time", row["IncidentDate"].ToString());
dir.Add("insert_user_id", row["AdmiMan"].ToString());
//JObject obj = (JObject)JsonConvert.DeserializeObject(new HttpHelpersZT().HttpPost("/api/addWorkOrder.idop", dir));
JObject obj = null;
//反写数据
if (obj["errCode"].ToString().ToLower() == "1")
{
int rowsAffected;
SqlParameter[] parameters =
{
new SqlParameter("@IncidentID", SqlDbType.NVarChar, 100),
new SqlParameter("@CRMGuid", SqlDbType.NVarChar, 200)
};
parameters[0].Value = Convert.ToString(obj["data"]["erp_order_id"]);
parameters[1].Value = Convert.ToString(obj["data"]["crm_order_id"]);
new DbHelperSQLP(ContionString_Base).RunProcedure("UpdateCRMIncidentAccept", parameters, out rowsAffected);
}
Results = obj["errCode"].ToString().ToLower() + "|" + obj["errMsg"].ToString();
}
return(Results);
}
//状态更新
public string IncidentState(string IncidentID, string type)
{
Dictionary <string, string> dir = new Dictionary <string, string>();
string Results = "";
string strSQL = "select * from view_HSPR_IncidentNewZT_IncidentFaceSearch_Filter where IncidentID =" + AppGlobal.StrToStr(IncidentID);
DataTable dt2 = new DataTable();
// List<dynamic> list = new List<dynamic>();
using (IDbConnection Conn = new SqlConnection(ContionString_Base))
{
dt2 = Conn.ExecuteReader(strSQL).ToDataSet().Tables[0];
// list = Conn.Query<dynamic>("").ToList();
}
if (dt2.Rows.Count > 0)
{
DataRow row = dt2.Rows[0];
dir.Add("erp_order_id", row["IncidentID"].ToString());
dir.Add("crm_order_id", row["CRMGuid"].ToString());
dir.Add("deal_type", type);
//根据不同类别生成相应json
Dictionary <string, string> dir2 = new Dictionary <string, string>();
switch (type)
{
//分派
case "2":
dir2.Add("disp_user_id", row["DispUserCode"].ToString());
dir2.Add("disp_user_name", row["DispMan"].ToString());
dir2.Add("corp_type_id", row["BigCorpTypeID"].ToString());
dir2.Add("corp_type_name", row["BigCorpTypeName"].ToString());
dir2.Add("deal_memo", row["DispRemarks"].ToString());
dir2.Add("deal_user_id", row["DealManCode"].ToString());
dir2.Add("deal_user_name", row["DealMan"].ToString());
dir2.Add("deal_time", row["DispDate"].ToString());
break;
//处理完成
case "3":
dir2.Add("deal_memo", row["DealSituation"].ToString());
dir2.Add("over_due_reason", row["OverdueReason"].ToString());
dir2.Add("deal_img", GetImgsUrl(row["IncidentID"].ToString(), "处理图片"));
dir2.Add("fine_type_id", row["FineCorpTypeID"].ToString());
dir2.Add("fine_type_name", row["FineTypeName"].ToString());
dir2.Add("deal_user_id", row["FinishUserCode"].ToString());
dir2.Add("deal_user_name", row["FinishUser"].ToString());
dir2.Add("deal_time", row["MainEndDate"].ToString());
break;
//报事关闭
case "4":
dir2.Add("deal_memo", row["CloseSituation"].ToString());
dir2.Add("close_type", row["CloseType"].ToString());
dir2.Add("no_normal_reason", row["NoNormalCloseReasons"].ToString());
dir2.Add("deal_img", GetImgsUrl(row["IncidentID"].ToString(), "关闭图片"));
dir2.Add("deal_user_id", row["CloseUserCode"].ToString());
dir2.Add("deal_user_name", row["CloseUser"].ToString());
dir2.Add("deal_time", row["CloseTime"].ToString());
break;
//报事回访
case "5":
dir2.Add("reply_type", row["ReplyResult"].ToString());
dir2.Add("reply_user_id", "0"); //受访人
dir2.Add("reply_user_name", row["CustName"].ToString());
dir2.Add("deal_memo", row["ReplyContent"].ToString());
dir2.Add("deal_img", "");
dir2.Add("service_quality", row["ServiceQuality"].ToString());
dir2.Add("reply_result", row["ReplyResult"].ToString());
dir2.Add("reply_way", row["ReplyWay"].ToString());
dir2.Add("reply_situation", row["ReplyContent"].ToString());
dir2.Add("deal_user_id", row["ReplyManUserCode"].ToString());
dir2.Add("deal_user_name", row["ReplyMan"].ToString());
dir2.Add("deal_time", row["ReplyDate"].ToString());
break;
case "6":
// 转派责任方
dir2.Add("disp_user_id", row["DealManCode"].ToString());
dir2.Add("disp_user_name", row["DealMan"].ToString());
dir2.Add("corp_type_id", row["BigCorpTypeID"].ToString());
dir2.Add("corp_type_name", row["BigCorpTypeName"].ToString());
using (IDbConnection Conn = new SqlConnection(ContionString_Base))
{
DataTable dt3 = Conn.ExecuteReader($@"
select b.UserName,a.* ,b.HeadImg from Tb_HSPR_IncidentTransmit a
left join tb_sys_user b
on a.TransmitUserCode=b.UserCode
where isnull(b.IsDelete,0)=0 and IncidentID={IncidentID}").ToDataSet().Tables[0];
if (dt3.Rows.Count > 0)
{
dir2.Add("deal_memo", dt3.Rows[0]["TransmitReasons"].ToString());
dir2.Add("deal_img", dt3.Rows[0]["HeadImg"].ToString());
dir2.Add("deal_user_id", dt3.Rows[0]["TransmitUserCode"].ToString());
dir2.Add("deal_user_name", dt3.Rows[0]["UserName"].ToString());
dir2.Add("deal_time", dt3.Rows[0]["TransmitDateTime"].ToString());
}
Conn.Close();
}
break;
case "7":
//报事废弃
if (row["IsDelete"].ToString() == "1")
{
dir2.Add("deal_memo", row["DeleteReasons"].ToString());
dir2.Add("deal_img", "");
dir2.Add("deal_user_id", row["DeleteManCode"].ToString());
dir2.Add("deal_user_name", row["DeleteMan"].ToString());
dir2.Add("deal_time", row["DeleteDate"].ToString());
}
break;
case "8":
//关闭回退
using (IDbConnection Conn = new SqlConnection(ContionString_Base))
{
DataTable dt3 = Conn.ExecuteReader($@"
select * from Tb_HSPR_IncidentCloseGoBack
where IncidentID={IncidentID}").ToDataSet().Tables[0];
if (dt3.Rows.Count > 0)
{
dir2.Add("fallback_type", "关闭回退");
dir2.Add("deal_memo", dt3.Rows[0]["CloseGoBackReasons"].ToString());
dir2.Add("deal_img", "");
dir2.Add("deal_user_id", dt3.Rows[0]["CloseGoBackUserCode"].ToString());
dir2.Add("deal_user_name", dt3.Rows[0]["CloseGoBackUser"].ToString());
dir2.Add("deal_time", dt3.Rows[0]["CloseGoBackTime"].ToString());
}
Conn.Close();
}
break;
case "9":
//回访回退
using (IDbConnection Conn = new SqlConnection(ContionString_Base))
{
DataTable dt3 = Conn.ExecuteReader($@"
select * from Tb_HSPR_IncidentReplyGoBack
where IncidentID={IncidentID}").ToDataSet().Tables[0];
if (dt3.Rows.Count > 0)
{
dir2.Add("fallback_type", "回访回退");
dir2.Add("deal_memo", dt3.Rows[0]["LastCloseSituation"].ToString());
dir2.Add("deal_img", "");
dir2.Add("deal_user_id", dt3.Rows[0]["ReplyGoBackUserCode"].ToString());
dir2.Add("deal_user_name", dt3.Rows[0]["ReplyGoBackUser"].ToString());
dir2.Add("deal_time", dt3.Rows[0]["ReplyGoBackTime"].ToString());
}
Conn.Close();
}
break;
}
dir.Add("deal_info", JsonConvert.SerializeObject(dir2));
//JObject obj = (JObject)JsonConvert.DeserializeObject(new HttpHelpersZT().HttpPost("/api/workOrderOper.idop", dir));
JObject obj = null;
////反写数据
//if (obj["errCode"].ToString().ToLower() == "1")
//{
// int rowsAffected;
// SqlParameter[] parameters = {
// new SqlParameter("@IncidentID", SqlDbType.NVarChar,100),
// new SqlParameter("@CRMGuid", SqlDbType.NVarChar,200)
// };
// parameters[0].Value = Convert.ToString(obj["data"]["erp_order_id"]);
// parameters[1].Value = Convert.ToString(obj["data"]["crm_order_id"]);
// new DbHelperSQLP(ContionString_Base).RunProcedure("UpdateMtIncidentAccept", parameters, out rowsAffected);
//}
Results = obj["errCode"].ToString().ToLower() + "|" + obj["errMsg"].ToString();
}
return(Results);
}
/// <summary>
///添加外出登记
/// </summary>
private string GetAddGoOutRegister(DataRow row)
{
#region 参数校验
if (!row.Table.Columns.Contains("UserCode") || string.IsNullOrEmpty(row["UserCode"].AsString()))
{
return(new ApiResult(false, "缺少参数UserCode").toJson());
}
if (!row.Table.Columns.Contains("RecordDate") || string.IsNullOrEmpty(row["RecordDate"].AsString()))
{
return(new ApiResult(false, "缺少参数RecordDate").toJson());
}
if (!row.Table.Columns.Contains("LeaveManList") || string.IsNullOrEmpty(row["LeaveManList"].AsString()))
{
return(new ApiResult(false, "缺少参数LeaveManList").toJson());
}
if (!row.Table.Columns.Contains("OutDate") || string.IsNullOrEmpty(row["OutDate"].AsString()))
{
return(new ApiResult(false, "缺少参数OutDate").toJson());
}
if (!row.Table.Columns.Contains("PlanRetDate") || string.IsNullOrEmpty(row["PlanRetDate"].AsString()))
{
return(new ApiResult(false, "缺少参数PlanRetDate").toJson());
}
if (!row.Table.Columns.Contains("OutWhere") || string.IsNullOrEmpty(row["OutWhere"].AsString()))
{
return(new ApiResult(false, "缺少参数OutWhere").toJson());
}
if (!row.Table.Columns.Contains("OutThing") || string.IsNullOrEmpty(row["OutThing"].AsString()))
{
return(new ApiResult(false, "缺少参数OutThing").toJson());
}
if (!row.Table.Columns.Contains("IsReturn") || string.IsNullOrEmpty(row["IsReturn"].AsString()))
{
return(new ApiResult(false, "缺少参数IsReturn").toJson());
}
#endregion 参数校验
var userCode = row["UserCode"].ToString();
var recordDate = row["RecordDate"].ToString();
var leaveManList = row["LeaveManList"].ToString();
var outDate = row["OutDate"].ToString();
var planRetDate = row["PlanRetDate"].ToString();
var outWhere = row["OutWhere"].ToString();
var outThing = row["OutThing"].ToString();
var outResult = "";
if (row.Table.Columns.Contains("OutResult") || !string.IsNullOrEmpty(row["OutResult"].AsString()))
{
outResult = AppGlobal.StrToStr(row["OutResult"].ToString());
}
var isReturn = row["IsReturn"].ToString();
using (var conn = new SqlConnection(PubConstant.hmWyglConnectionString))
{
var sql = @"INSERT INTO Tb_OAPublicWork_PeopleOutWork
(UserCode,RecordDate,OutDate,PlanRetDate,RealRetDate,OutWhere,OutThing,OutResult,IsReturn,LeaveManList)
VALUES
(@UserCode,@RecordDate,@OutDate,@PlanRetDate,@RealRetDate,@OutWhere,@OutThing,@OutResult,@IsReturn,
@LeaveManList)";
var data = conn.Execute(sql, new
{
UserCode = userCode,
RecordDate = recordDate,
OutDate = outDate,
PlanRetDate = planRetDate,
RealRetDate = "",
OutWhere = outWhere,
OutThing = outThing,
OutResult = outResult,
IsReturn = isReturn,
LeaveManList = leaveManList
});
return(new ApiResult(true, "保存成功").toJson());
}
}
