public AgentState(int id, string description, AgentSwitchMode ctiMode, string code, bool agentSelectable, string name = null, bool outboundEnabled = false)
{
this.Id = id;
this.Description = description;
this.SwitchMode = ctiMode;
this.Code = code;
this.AgentSelectable = agentSelectable;
this.IsOutboundEnabled = outboundEnabled;
this.Name = name ?? description;
}
private AgentState getAgentState(AgentStateMessage message)
{
AgentSwitchMode switchMode = AgentSwitchMode.NewReason;
switch (message.State)
{
case SwitchAgentState.Available:
switchMode = AgentSwitchMode.Ready;
break;
case SwitchAgentState.Busy:
switchMode = AgentSwitchMode.NotReady;
break;
case SwitchAgentState.HandlingInteraction:
switchMode = AgentSwitchMode.HandlingInteraction;
break;
case SwitchAgentState.LoggedIn:
switchMode = AgentSwitchMode.LoggedIn;
break;
case SwitchAgentState.WrapUp:
switchMode = AgentSwitchMode.WrapUp;
break;
default:
break;
}
// TODO: Better match
var agentState = InteractionManager.AgentStates.FirstOrDefault(s => s.SwitchMode == switchMode);
if (agentState == null)
{
agentState = StandardAgentStates.Unknown;
}
return(agentState);
}
