private async Task <Microsoft.Bot.Connector.DirectLine.Activity> PostToAgentBotAsync2(Microsoft.Bot.Connector.DirectLine.Activity activityFromUser)
{
var directLineSecret = Configuration.ConfigurationHelper.GetString("AgentBot_DirectLine_Secret");
var agentStatusDB = Configuration.ConfigurationHelper.GetString("BotStatusDBConnectionString");
var agentStorage = new AgentStatusStorage(agentStatusDB);
var agent = await agentStorage.QueryAgentStatusAsync(activityFromUser.Recipient.Id);
using (var client = new ConnectorClient(new Uri("https://smba.trafficmanager.net/apis")))
{
var recipient = new Microsoft.Bot.Connector.ChannelAccount(/*agent.AgentIdInChannel*/ "29:1Gk7vrlkdaMoN6fCtrycxkJfHcPS8zvi49Gukq4XuZAo");
var from = new Microsoft.Bot.Connector.ChannelAccount("");
//var conversatoin = await client.Conversations.CreateDirectConversationAsync(from, recipient);
var message = new Microsoft.Bot.Connector.Activity
{
Text = activityFromUser.Text,
From = from,
Conversation = new Microsoft.Bot.Connector.ConversationAccount
{
Id = agent.ConversationId
},
Recipient = recipient
};
var response = await client.Conversations.SendToConversationAsync(message);
return(null);
}
}
private async Task PostToOCSUser(IDialogContext context, Microsoft.Bot.Connector.Activity activity)
{
Logger.Info($"Agent [{activity.From.Id}] is replying");
var storage = new AgentStatusStorage(ConfigurationHelper.GetString("BotStatusDBConnectionString"));
AgentStatus agent = await storage.QueryAgentStatusAsync(activity.From.Id);
ConversationRecord conv = (await storage.FindMyConversationActivityAsync(agent.Id)).FirstOrDefault();
var uri = new Uri("https://directline.botframework.com");
Logger.Info($"PostToOCSUser::{agent.Id}/{agent.Name}");
DirectLineClientCredentials creds = new DirectLineClientCredentials(ConfigurationHelper.GetString("OCSBot_DirectLine_Secret")); //lot into the bot framework
Microsoft.Bot.Connector.DirectLine.DirectLineClient client = new Microsoft.Bot.Connector.DirectLine.DirectLineClient(uri, creds); //connect the client
var conversation = client.Conversations.StartConversation();
DirectLineChannelData data = new DirectLineChannelData()
{
UserID = conv.RemoteUserId,
UserName = conv.RemoteUserName,
DirectLineBotID = conv.RemoteBotId
};
client.Conversations.PostActivity(conversation.ConversationId,
new Microsoft.Bot.Connector.DirectLine.Activity
{
From = new Microsoft.Bot.Connector.DirectLine.ChannelAccount
{
Id = agent.Id,
Name = $"{agent.Name}@agent"
},
Type = Microsoft.Bot.Connector.ActivityTypes.Message,
Text = activity.Text,
ChannelData = data
});
//var remoteConnector = new ConnectorClient(
// baseUri: new Uri(remoteActivity.ServiceUrl),
// credentials: new MicrosoftAppCredentials(
// appId: ConfigurationHelper.GetString("MicrosoftAppId"),
// password: ConfigurationHelper.GetString("MicrosoftAppPassword")
// ),
// addJwtTokenRefresher: true
// );
//Logger.Info($"remoteActivity={JsonConvert.SerializeObject(remoteActivity)}");
//remoteConnector.Conversations.SendToConversation(reply);
////reply.From.Name += activity.From.Name + "@agent";
//Logger.Info($"reply created:{JsonConvert.SerializeObject(reply)}");
//remoteConnector.Conversations.ReplyToActivity(reply);
//Logger.Info($"replied");
}
private async Task <Microsoft.Bot.Connector.DirectLine.Activity> PostToAgentBotAsync(Microsoft.Bot.Connector.DirectLine.Activity activityFromUser)
{
var directLineSecret = Configuration.ConfigurationHelper.GetString("AgentBot_DirectLine_Secret");
var agentStatusDB = Configuration.ConfigurationHelper.GetString("BotStatusDBConnectionString");
var dc = new DirectLineClient(directLineSecret);
var agentStorage = new AgentStatusStorage(agentStatusDB);
var agent = await agentStorage.QueryAgentStatusAsync(activityFromUser.Recipient.Id);
ConversationStatus convStatus = null;
//var agentConversations = await agentStorage.QueryConversationStatusAsync(agent.Id);
try
{
var uri = new Uri("https://directline.botframework.com");
DirectLineClientCredentials creds = new DirectLineClientCredentials(directLineSecret); //lot into the bot framework
DirectLineClient client = new DirectLineClient(uri, creds); //connect the client
Microsoft.Bot.Connector.DirectLine.Conversations convs = new Microsoft.Bot.Connector.DirectLine.Conversations(client); //get the list of conversations belonging to the bot? Or does this start a new collection of conversations?
Microsoft.Bot.Connector.DirectLine.Conversation conversation = null;
if (string.IsNullOrEmpty(_agentConversationId))
{
conversation = dc.Conversations.StartConversation();
_agentConversationId = conversation.ConversationId;
}
else
{
conversation = new Microsoft.Bot.Connector.DirectLine.Conversation()
{
ConversationId = _agentConversationId,
};
}
Logger.Info($"activityFromUser - From.Name:{activityFromUser.From.Name} - From.Id:{activityFromUser.From.Id}");
Logger.Info($"activityFromUser - Recipient.Name:{activityFromUser.Recipient.Name} - Recipient.Id:{activityFromUser.Recipient.Name}");
var toAgent = new Microsoft.Bot.Connector.DirectLine.Activity
{
Type = Microsoft.Bot.Connector.DirectLine.ActivityTypes.Message,
Text = activityFromUser.Text,
From = new Microsoft.Bot.Connector.DirectLine.ChannelAccount
{
Id = activityFromUser.From.Id,/*activityFromUser.From.Id,*/
Name = $"{activityFromUser.From.Name}@ocsuser"
},
Recipient = activityFromUser.Recipient,
ChannelId = agent.ChannelId,
ChannelData = new DirectLineChannelData
{
RoundTrip = 0,
ConversationId = _agentConversationId,
UserID = activityFromUser.From.Id,
UserName = activityFromUser.From.Name
}
};
var resp = await dc.Conversations.PostActivityAsync(
conversation.ConversationId,
toAgent);
Logger.Info($"OCSBot::Dialog:PostToAgent() - {JsonConvert.SerializeObject(toAgent)}");
//convStatus = (await agentStorage.QueryConversationStatusAsync(agent.Id)).OrderByDescending(o => o.Timestamp).FirstOrDefault();
//convStatus.OCSDirectlineConversationId = conversation.ConversationId;
//convStatus.OCSEndUserId = activityFromUser.From.Id;
//convStatus.OCSEndUserName = activityFromUser.From.Name;
//convStatus.OCSBotName = activityFromUser.Recipient.Name;
//convStatus.OCSBotId = activityFromUser.Recipient.Id;
//await agentStorage.UpdateConversationStatusAsync(convStatus);
return(null);
}
catch (Exception exp)
{
Logger.Info($"OCSBot::PostToAgent() - Exception while posting to Agent:{exp.Message}");
throw;
}
}