public XMLTickets(ref HtmlTextWriter writer, ref XMLTicketStructure structure, string selectedFields)
{
_writer = writer;
_structure = structure;
if (_structure != null && !string.IsNullOrEmpty(selectedFields))
foreach (string field in selectedFields.Split('|'))
if (!string.IsNullOrEmpty(field))
_structure.SetUse(field, true);
}
public XMLTickets(ref HtmlTextWriter writer, ref XMLTicketStructure structure, string selectedFields)
{
_writer = writer;
_structure = structure;
if (_structure != null && !string.IsNullOrEmpty(selectedFields))
{
foreach (string field in selectedFields.Split('|'))
{
if (!string.IsNullOrEmpty(field))
{
_structure.SetUse(field, true);
}
}
}
}
public void Export(int departmentId, DateTime startDate, DateTime endDate, int lastTicketId, int numberOfTicketToReturn)
{
string crLf = new string(new[] { (char)13, (char)10 });
string result = string.Empty;
int lastTId = lastTicketId;
ExportHeader();
while (!(lastTId < 0))
{
DataTable tickets = XMLTicketExport.SelectTickets(departmentId, startDate, endDate, lastTId, numberOfTicketToReturn);
if (tickets != null)
{
if (tickets.Rows.Count == 0)
{
lastTId = -1;
}
foreach (DataRow drTicket in tickets.Rows)
{
lastTId = drTicket.IsNull("TicketId") ? -1 : (int)drTicket["TicketId"];
result = "<Tickets>" + crLf;
DataTable dtStructure = _structure.GetDataTable();
foreach (DataRow drStructure in dtStructure.Rows)
{
if (!bool.Parse(drStructure["IsUse"].ToString()))
{
continue;
}
string fieldType = drStructure["Type"].ToString();
bool fieldCustom = bool.Parse(drStructure["IsCustom"].ToString());
bool isCdata = bool.Parse(drStructure["IsUseCDATA"].ToString());
string fieldValue = String.Empty;
string fieldName = drStructure["Name"].ToString();
if (!fieldCustom)
{
if (!drTicket.Table.Columns.Contains(fieldName))
{
continue;
}
fieldValue = drTicket[fieldName].ToString();
if (!string.IsNullOrEmpty(fieldValue))
{
switch (fieldType)
{
case "datetime":
try
{
result += "<" + drStructure["Name"] + ">" + Functions.DB2UserDateTime(DateTime.Parse(fieldValue)).ToString("yyyy-MM-ddTHH:mm:00") + "</" + drStructure["Name"] + ">" + crLf;
}
catch { }
break;
case "currency":
try
{
double dblValue = double.Parse(drTicket[fieldName].ToString());
fieldValue = dblValue.ToString();
result += "<" + drStructure["Name"] + ">" + fieldValue + "</" + drStructure["Name"] + ">" + crLf;
}
catch { }
break;
default:
if (!isCdata)
{
result += "<" + drStructure["Name"] + ">" + XMLTicketStructure.EscapeFieldName(fieldValue) + "</" + drStructure["Name"] + ">" + crLf;
}
else
{
result += "<" + drStructure["Name"] + "><![CDATA[";
fieldValue = fieldValue.Replace("<br>", crLf);
result += fieldValue;
result += "]]></" + drStructure["Name"] + ">";
result += crLf;
}
break;
}
}
}
else
{
switch (fieldName)
{
case "TicketPosts":
{
Ticket.LogCollection ticketPosts = new Ticket.LogCollection(departmentId, (int)drTicket["TicketId"]);
result += "<" + drStructure["Name"] + "><![CDATA[";
fieldValue = string.Empty;
foreach (Ticket.LogEntry ticketPost in ticketPosts)
{
if (!string.IsNullOrEmpty(fieldValue))
{
result += "\n\n================================================================================================\n";
}
fieldValue = "********** ";
fieldValue += Functions.DisplayDateTime(ticketPost.CreatedDate, true);
fieldValue += "\t\t" + ticketPost.LogType + "\t\t\t" + ticketPost.UserLastName + ", " + ticketPost.UserFirstName + " **********\n\n" + ticketPost.LogNote;
fieldValue = fieldValue.Replace("<br>", crLf);
result += fieldValue;
}
result += "]]></" + drStructure["Name"] + ">";
result += crLf;
}
break;
//case "Assets":
// DataTable dtAssets = Tickets.SelectAssets(departmentId, lastTId);
// if (dtAssets != null && dtAssets.Rows.Count > 0)
// {
// result += "<" + drStructure["Name"] + "><![CDATA[";
// fieldValue = string.Empty;
// foreach (DataRow drAsset in dtAssets.Rows)
// {
// fieldValue += XMLTicketStructure.EscapeFieldName(drAsset["Name"].ToString()) + ";";
// fieldValue += XMLTicketStructure.EscapeFieldName(drAsset["SerialNumber"].ToString()) + ";";
// fieldValue += XMLTicketStructure.EscapeFieldName(drAsset["AssetTypeName"].ToString()) + ";";
// fieldValue += XMLTicketStructure.EscapeFieldName(drAsset["AssetMakeName"].ToString()) + ";";
// fieldValue += XMLTicketStructure.EscapeFieldName(drAsset["AssetModelName"].ToString()) + crLf;
// }
// fieldValue = fieldValue.TrimEnd((char)10).TrimEnd((char)13);
// result += fieldValue + "]]></" + drStructure["Name"] + ">"+crLf;
// }
// break;
default:
if (drTicket.Table.Columns.Contains("CustomXML") && !drTicket.IsNull("CustomXML"))
{
string customXML = drTicket["CustomXML"].ToString();
if (!string.IsNullOrEmpty(customXML))
{
try
{
XmlDocument xmlDocument = new XmlDocument();
xmlDocument.LoadXml(customXML);
XmlNode rootNode = xmlDocument.DocumentElement;
if (rootNode != null)
{
string xpath = "field[@id='" + drStructure["CustomId"] + "']/value";
XmlNode node = rootNode.SelectSingleNode(xpath);
if (node != null)
{
if (!string.IsNullOrEmpty(node.InnerText))
{
result += "<" + fieldName + "><![CDATA[" + node.InnerText + "]]></" + fieldName + ">" + crLf;
}
}
}
}
catch { }
}
}
break;
}
}
}
result += "</Tickets>" + crLf;
if (result != ("<Tickets>" + crLf + "</Tickets>" + crLf) && _writer != null)
{
_writer.Write(result);
_writer.Flush();
}
}
}
else
{
lastTId = -1;
}
}
ExportFooter(departmentId, startDate, endDate);
}
