public int CreateOrUpdateForum(Forum forum)
{
int existingId = GetExistingForumId(forum);
if (existingId > 0)
{
forum.Id = existingId;
//If it couldn't be updated
if (!UpdateForum(forum))
{
return(-1);
}
return(forum.Id);
}
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = _forums + ".xml"
};
request.AddBody(forum);
var res = Execute(request);
return(GetIdFromLocationHeader(res));
}
/// <summary>
/// Note: You cannot add end users to groups they go in organizations.
/// </summary>
/// <param name="group"></param>
/// <returns></returns>
public int CreateOrUpdateGroup(Group group)
{
//Check to see if a group already exists
var oldGroups = GetGroups().Where(x => x.Name == group.Name);
if (oldGroups.Count() > 0)
{
group.Id = oldGroups.First().Id;
if (UpdateGroup(group))
{
return(group.Id);
}
return(-1);
}
//Make sure to use the UserIds not the Users
group.CopyUsersToUserIds();
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Groups + ".json"
};
request.AddBody(group);
var res = Execute(request);
return(GetIdFromLocationHeader(res));
}
/// <summary>
/// Creates the new user and returns their id. Or updates if that email address is already in the system.
/// </summary>
/// <param name="newUser"></param>
/// <returns></returns>
public int CreateOrUpdateUser(User newUser)
{
//Update if the user exists
var users = QueryUsers(newUser.Email);
if (users.Count > 0)
{
newUser.Id = users.First().Id;
if (!UpdateUser(newUser))
{
return(-1);
}
return((int)users.First().Id);
}
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Users + ".xml",
};
request.AddBody(newUser);
var res = Execute(request);
return(GetIdFromLocationHeader(res));
}
public int CreateOrUpdateOrganization(Organization newOrg)
{
var orgs = GetOgranizations();
var curOrg = orgs.Where(x => x.Name == newOrg.Name);
if (curOrg.Count() > 0)
{
newOrg.Id = curOrg.First().Id;
//If it couldn't be updated
if (!UpdateOrganization(newOrg))
return -1;
return curOrg.First().Id;
}
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = _organizations + ".xml"
};
request.AddBody(newOrg);
var res = Execute(request);
return GetIdFromLocationHeader(res);
}
public int CreateOrUpdateForum(Forum forum)
{
int existingId = GetExistingForumId(forum);
if(existingId > 0)
{
forum.Id = existingId;
//If it couldn't be updated
if (!UpdateForum(forum))
return -1;
return forum.Id;
}
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = _forums + ".xml"
};
request.AddBody(forum);
var res = Execute(request);
return GetIdFromLocationHeader(res);
}
public int CreateOrUpdateOrganization(Organization newOrg)
{
var orgs = GetOgranizations();
var curOrg = orgs.Where(x => x.Name == newOrg.Name);
if (curOrg.Count() > 0)
{
newOrg.Id = curOrg.First().Id;
//If it couldn't be updated
if (!UpdateOrganization(newOrg))
{
return(-1);
}
return(curOrg.First().Id);
}
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = _organizations + ".xml"
};
request.AddBody(newOrg);
var res = Execute(request);
return(GetIdFromLocationHeader(res));
}
/// <summary>
/// Note: You cannot add end users to groups they go in organizations.
/// </summary>
/// <param name="group"></param>
/// <returns></returns>
public int CreateOrUpdateGroup(Group group)
{
//Check to see if a group already exists
var oldGroups = GetGroups().Where(x => x.Name == group.Name);
if (oldGroups.Count() > 0)
{
group.Id = oldGroups.First().Id;
if (UpdateGroup(group))
return group.Id;
return -1;
}
//Make sure to use the UserIds not the Users
group.CopyUsersToUserIds();
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Groups + ".xml"
};
request.AddBody(group);
var res = Execute(request);
return GetIdFromLocationHeader(res);
}
public bool AddComment(int ticketId, Comment comment)
{
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Tickets, ticketId)
};
request.AddBody(comment);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.OK;
}
public int CreateTicket(Ticket ticket)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Tickets + ".xml"
};
request.AddBody(ticket);
var res = Execute(request);
return GetIdFromLocationHeader(res);
}
public bool UpdateEntry(Entry entry)
{
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Entries, entry.Id)
};
request.AddBody(entry);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.OK);
}
public int CreateEntry(Entry entry)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Entries + ".xml"
};
request.AddBody(entry);
var res = Execute(request);
return(GetIdFromLocationHeader(res));
}
public bool UpdateUser(User user)
{
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Users, user.Id)
};
request.AddBody(user);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.OK);
}
public int CreatePost(Post post)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Posts
};
request.AddBody(post);
var res = Execute(request);
return GetIdFromLocationHeader(res);
}
public int CreateEntry(Entry entry)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Entries + ".xml"
};
request.AddBody(entry);
var res = Execute(request);
return GetIdFromLocationHeader(res);
}
public int CreatePost(Post post)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Posts
};
request.AddBody(post);
var res = Execute(request);
return(GetIdFromLocationHeader(res));
}
/// <summary>
/// Creates a new ticket AND creates a new user as the tickets requester, IF the user does not already exist (based on the requester email).
/// If the requester exists, no user is created and the ticket is created with the existing user as requester
/// </summary>
/// <param name="ticket"></param>
/// <returns></returns>
public int CreateTicketWithRequester(Ticket ticket)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Tickets + ".xml"
};
request.AddBody(ticket);
var res = Execute(request);
return(GetIdFromLocationHeader(res));
}
public bool AddComment(int ticketId, Comment comment)
{
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Tickets, ticketId)
};
request.AddBody(comment);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.OK);
}
public bool UpdateOrganization(Organization org)
{
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", _organizations, org.Id)
};
request.AddBody(org);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.OK);
}
public bool UpdateForum(Forum forum)
{
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", _forums, forum.Id)
};
request.AddBody(forum);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.OK);
}
/// <summary>
/// To update custom ticket fields just add them to the ticket's TicketFieldEntries.
/// Use GetTicketFields and then manually search to find the one you want to update.
/// Note you can't add comments this way. Call AddComments to do that.
/// </summary>
/// <param name="ticket"></param>
/// <returns></returns>
public bool UpdateTicket(Ticket ticket)
{
ticket.Comments.Clear();
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Tickets, ticket.NiceId.ToString())
};
request.AddBody(ticket);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.OK);
}
public int CreateTicketAsEndUser(string endUserEmail, Ticket ticket)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Requests + ".xml"
};
request.AddHeader(XOnBehalfOfEmail, endUserEmail);
request.AddBody(ticket);
//request.AddParameter("text/xml", string.Format("<ticket><subject>{0}</subject><description>{1}</description></ticket>", ticket.Subject, ticket.Description), ParameterType.RequestBody);
var res = Execute(request);
return GetIdFromLocationHeader(res);
}
public bool UpdateGroup(Group group)
{
//Make sure to use the UserIds not the Users
group.CopyUsersToUserIds();
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.json", Groups, group.Id)
};
request.AddBody(group);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.OK);
}
public int CreateTicketAsEndUser(string endUserEmail, Ticket ticket)
{
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Requests + ".xml"
};
request.AddHeader(XOnBehalfOfEmail, endUserEmail);
request.AddBody(ticket);
//request.AddParameter("text/xml", string.Format("<ticket><subject>{0}</subject><description>{1}</description></ticket>", ticket.Subject, ticket.Description), ParameterType.RequestBody);
var res = Execute(request);
return(GetIdFromLocationHeader(res));
}
public bool UpdatePost(Post post)
{
if (post.Id <= 0)
{
return(false);
}
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Posts, post.Id)
};
request.AddBody(post);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.OK);
}
public bool UpdateTicketAsEndUser(int ticketId, Comment comment)
{
string email = GetUserById(GetTicketById(ticketId).RequesterId).Email;
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Requests, ticketId.ToString())
};
request.AddHeader(XOnBehalfOfEmail, email);
request.AddBody(comment);
//request.AddParameter("text/xml", string.Format("<ticket><subject>{0}</subject><description>{1}</description></ticket>", ticket.Subject, ticket.Description), ParameterType.RequestBody);
var res = Execute(request);
return(res.StatusCode == System.Net.HttpStatusCode.OK);
}
public bool UpdateEntry(Entry entry)
{
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Entries, entry.Id)
};
request.AddBody(entry);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.OK;
}
public bool UpdateUser(User user)
{
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Users, user.Id)
};
request.AddBody(user);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.OK;
}
/// <summary>
/// Creates the new user and returns their id. Or updates if that email address is already in the system.
/// </summary>
/// <param name="newUser"></param>
/// <returns></returns>
public int CreateOrUpdateUser(User newUser)
{
//Update if the user exists
var users = QueryUsers(newUser.Email);
if (users.Count > 0)
{
newUser.Id = users.First().Id;
if (!UpdateUser(newUser))
return -1;
return (int)users.First().Id;
}
var request = new ZenRestRequest
{
Method = Method.POST,
Resource = Users + ".xml",
};
request.AddBody(newUser);
var res = Execute(request);
return GetIdFromLocationHeader(res);
}
public bool UpdateTicketAsEndUser(int ticketId, Comment comment)
{
string email = GetUserById(GetTicketById(ticketId).RequesterId).Email;
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Requests, ticketId.ToString())
};
request.AddHeader(XOnBehalfOfEmail, email);
request.AddBody(comment);
//request.AddParameter("text/xml", string.Format("<ticket><subject>{0}</subject><description>{1}</description></ticket>", ticket.Subject, ticket.Description), ParameterType.RequestBody);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.OK;
}
/// <summary>
/// To update custom ticket fields just add them to the ticket's TicketFieldEntries.
/// Use GetTicketFields and then manually search to find the one you want to update.
/// Note you can't add comments this way. Call AddComments to do that.
/// </summary>
/// <param name="ticket"></param>
/// <returns></returns>
public bool UpdateTicket(Ticket ticket)
{
ticket.Comments.Clear();
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Tickets, ticket.NiceId.ToString())
};
request.AddBody(ticket);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.OK;
}
public bool UpdateOrganization(Organization org)
{
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", _organizations, org.Id)
};
request.AddBody(org);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.OK;
}
public bool UpdateGroup(Group group)
{
//Make sure to use the UserIds not the Users
group.CopyUsersToUserIds();
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Groups, group.Id)
};
request.AddBody(group);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.OK;
}
public bool UpdatePost(Post post)
{
if (post.Id <= 0)
return false;
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", Posts, post.Id)
};
request.AddBody(post);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.OK;
}
public bool UpdateForum(Forum forum)
{
var request = new ZenRestRequest
{
Method = Method.PUT,
Resource = string.Format("{0}/{1}.xml", _forums, forum.Id)
};
request.AddBody(forum);
var res = Execute(request);
return res.StatusCode == System.Net.HttpStatusCode.OK;
}
