public Call[] GetReceivedCalls(string dn, string sort)
{
Call[] calls = null;
try
{
if (Global.cacheMgr != null)
{
if (Global.cacheMgr.Contains(dn))
{
LineControl lc = (LineControl)Global.cacheMgr.GetData(dn);
calls = lc.GetCalls(CallType.received, sort);
}
}
else
{
log.Debug("Cache Manager is null");
}
return(calls);
}
catch (Exception e)
{
log.Error("Error while retreiving received calls: " + e.Message);
return(calls);
}
}
public LineControl LengthyGetLineControl(LineControl lc)
{
LineControl lControl = lc;
log.Debug("Received GetLineControl: " + lc.ToString());
if (Global.cacheMgr != null)
{
if (Global.cacheMgr.Contains(lc.directoryNumber))
{
log.Debug("This line is in cache: " + lc.directoryNumber);
lControl = (LineControl)Global.cacheMgr.GetData(lc.directoryNumber);
int compteur = 0;
while (lControl.Equals(lc) && compteur <= int.Parse(WebConfigurationManager.AppSettings.Get("LineControlServerTimeOut")))
{
Thread.Sleep(int.Parse(WebConfigurationManager.AppSettings.Get("LineControlServerSleepTime")));
lControl = (LineControl)Global.cacheMgr.GetData(lc.directoryNumber);
compteur++;
}
}
}
else
{
log.Debug("Cache Manager is null");
}
log.Debug("Return LineControl: " + lControl.ToString());
return(lControl);
}
public LineControl LengthyGetLineControl(LineControl lc)
{
LineControl lControl = lc;
log.Debug("Received GetLineControl: " + lc.ToString());
if (Global.cacheMgr != null)
{
if (Global.cacheMgr.Contains(lc.directoryNumber))
{
log.Debug("This line is in cache: " + lc.directoryNumber);
lControl = (LineControl)Global.cacheMgr.GetData(lc.directoryNumber);
int compteur = 0;
while (lControl.Equals(lc) && compteur <= int.Parse(WebConfigurationManager.AppSettings.Get("LineControlServerTimeOut")))
{
Thread.Sleep(int.Parse(WebConfigurationManager.AppSettings.Get("LineControlServerSleepTime")));
lControl = (LineControl)Global.cacheMgr.GetData(lc.directoryNumber);
compteur++;
}
}
}
else
{
log.Debug("Cache Manager is null");
}
log.Debug("Return LineControl: " + lControl.ToString());
return lControl;
}
public IAsyncResult BeginGetLineControl(LineControl lc, AsyncCallback cb, object s)
{
LengthyGetLineControlAsyncStub stub = new LengthyGetLineControlAsyncStub(LengthyGetLineControl);
GetLineControlState glcs = new GetLineControlState();
glcs.previousstate = s;
glcs.stub = stub;
return(stub.BeginInvoke(lc, cb, glcs));
}
public bool SetLineControl(LineControl lc)
{
bool success = false;
try
{
if (Global.cacheMgr != null)
{
log.Debug("Adding or update linecontrol: " + lc.ToString());
if (Global.cacheMgr.Contains(lc.directoryNumber))
{
object linecontrol = Global.cacheMgr.GetData(lc.directoryNumber);
if (linecontrol is AgentLineControl)
{
AgentLineControl currentAgentLineControl = ((AgentLineControl)Global.cacheMgr.GetData(lc.directoryNumber));
currentAgentLineControl.doNotDisturb = lc.doNotDisturb;
currentAgentLineControl.forward = lc.forward;
currentAgentLineControl.lineControlConnection = lc.lineControlConnection;
currentAgentLineControl.mwiOn = lc.mwiOn;
currentAgentLineControl.status = lc.status;
currentAgentLineControl.monitored = lc.monitored;
Global.cacheMgr.Add(lc.directoryNumber, currentAgentLineControl);
}
else
{
LineControl currentLineControl = ((LineControl)Global.cacheMgr.GetData(lc.directoryNumber));
currentLineControl.doNotDisturb = lc.doNotDisturb;
currentLineControl.forward = lc.forward;
currentLineControl.lineControlConnection = lc.lineControlConnection;
currentLineControl.mwiOn = lc.mwiOn;
currentLineControl.status = lc.status;
currentLineControl.monitored = lc.monitored;
Global.cacheMgr.Add(lc.directoryNumber, currentLineControl);
}
}
else
{
Global.cacheMgr.Add(lc.directoryNumber, lc);
}
success = true;
}
return success;
}
catch (Exception e)
{
log.Error("Error while setting linecontrol : " + e.Message);
return success;
}
}
public bool SetLineControl(LineControl lc)
{
bool success = false;
try
{
if (Global.cacheMgr != null)
{
log.Debug("Adding or update linecontrol: " + lc.ToString());
if (Global.cacheMgr.Contains(lc.directoryNumber))
{
object linecontrol = Global.cacheMgr.GetData(lc.directoryNumber);
if (linecontrol is AgentLineControl)
{
AgentLineControl currentAgentLineControl = ((AgentLineControl)Global.cacheMgr.GetData(lc.directoryNumber));
currentAgentLineControl.doNotDisturb = lc.doNotDisturb;
currentAgentLineControl.forward = lc.forward;
currentAgentLineControl.lineControlConnection = lc.lineControlConnection;
currentAgentLineControl.mwiOn = lc.mwiOn;
currentAgentLineControl.status = lc.status;
currentAgentLineControl.monitored = lc.monitored;
Global.cacheMgr.Add(lc.directoryNumber, currentAgentLineControl);
}
else
{
LineControl currentLineControl = ((LineControl)Global.cacheMgr.GetData(lc.directoryNumber));
currentLineControl.doNotDisturb = lc.doNotDisturb;
currentLineControl.forward = lc.forward;
currentLineControl.lineControlConnection = lc.lineControlConnection;
currentLineControl.mwiOn = lc.mwiOn;
currentLineControl.status = lc.status;
currentLineControl.monitored = lc.monitored;
Global.cacheMgr.Add(lc.directoryNumber, currentLineControl);
}
}
else
{
Global.cacheMgr.Add(lc.directoryNumber, lc);
}
success = true;
}
return(success);
}
catch (Exception e)
{
log.Error("Error while setting linecontrol : " + e.Message);
return(success);
}
}
public bool AddCallLogs(string dn, Call call)
{
bool success = false;
try
{
LineControl lc = null;
if (Global.cacheMgr != null)
{
if (Global.cacheMgr.Contains(dn))
{
lc = ((LineControl)Global.cacheMgr.GetData(dn));
}
else
{
lc = new LineControl();
lc.directoryNumber = dn;
lc.status = Status.unknown;
lc.doNotDisturb = false;
lc.forward = "";
lc.mwiOn = false;
lc.monitored = "";
}
if (call.endTime == null || call.endTime.Year == 1)
{
call.endTime = DateTime.Now;
}
log.Debug("Adding call to cache, " + dn + ": " + call.ToString());
lc.AddCall(call);
Global.cacheMgr.Add(dn, lc);
if (Global.codif != null)
{
log.Debug("Adding call to the database...");
CodificationService.AddCall(call, dn);
}
success = true;
}
return(success);
}
catch (Exception e)
{
log.Error("Error while adding call log: " + e.Message + " inner: " + e.InnerException.ToString());
return(success);
}
}
public bool SetAgentLineControl(string extension, string agentid, AgentState state, CallCenterCall ccc)
{
bool success = false;
try
{
if (Global.cacheMgr != null)
{
log.Debug("Adding or update agentlinecontrol: " + extension + state.ToString());
if (Global.cacheMgr.Contains(extension) && Global.cacheMgr.GetData(extension) is AgentLineControl)
{
AgentLineControl currentAgentLineControl = ((AgentLineControl)Global.cacheMgr.GetData(extension));
currentAgentLineControl.agentstate = state;
currentAgentLineControl.callcentercall = ccc;
Global.cacheMgr.Add(extension, currentAgentLineControl);
}
else
{
AgentLineControl alc = new AgentLineControl();
LineControl lc = ((LineControl)Global.cacheMgr.GetData(extension));
alc.agentid = agentid;
alc.agentstate = state;
alc.callcentercall = ccc;
alc.directoryNumber = lc.directoryNumber;
alc.doNotDisturb = lc.doNotDisturb;
alc.forward = lc.forward;
alc.lineControlConnection = lc.lineControlConnection;
alc.mwiOn = lc.mwiOn;
alc.status = lc.status;
alc.monitored = lc.monitored;
Global.cacheMgr.Add(extension, alc);
}
success = true;
}
return(success);
}
catch (Exception e)
{
log.Error("Error while setting agentlinecontrol : " + e.Message);
return(success);
}
}
public override bool Equals(object obj)
{
bool b = base.Equals(obj);
try
{
if (b)
{
if (obj != null)
{
if (obj is LineControl)
{
LineControl lc = obj as LineControl;
if (lc.directoryNumber == this.directoryNumber)
{
if (lc.lineControlConnection != null)
{
foreach (LineControlConnection lcc in lc.lineControlConnection)
{
//find same connection
if (this.lineControlConnection != null)
{
foreach (LineControlConnection lcci in this.lineControlConnection)
{
if (lcci.callid == lcc.callid)
{
if (!lcci.Equals(lcc))
{
b = false;
break;
}
}
else
{
b = false;
break;
}
}
}
else
{
b = false;
}
if (!b)
{
break;
}
}
}
else
{
if (this.lineControlConnection != null)
{
b = false;
}
}
}
else
{
b = false;
}
}
else
{
throw new Exception("Can't evaluate this object " + this.directoryNumber + ", " + obj.ToString());
}
}
}
return(b);
}
catch (Exception e)
{
log.Error("Unable to compare linecontrol: " + e.Message);
return(b);
}
}
public IAsyncResult BeginGetLineControl(LineControl lc, AsyncCallback cb, object s)
{
LengthyGetLineControlAsyncStub stub = new LengthyGetLineControlAsyncStub(LengthyGetLineControl);
GetLineControlState glcs = new GetLineControlState();
glcs.previousstate = s;
glcs.stub = stub;
return stub.BeginInvoke(lc, cb, glcs);
}
public bool AddCallLogs(string dn, Call call)
{
bool success = false;
try
{
LineControl lc = null;
if (Global.cacheMgr != null)
{
if (Global.cacheMgr.Contains(dn))
{
lc = ((LineControl)Global.cacheMgr.GetData(dn));
}
else
{
lc = new LineControl();
lc.directoryNumber = dn;
lc.status = Status.unknown;
lc.doNotDisturb = false;
lc.forward = "";
lc.mwiOn = false;
lc.monitored = "";
}
if (call.endTime == null || call.endTime.Year == 1)
{
call.endTime = DateTime.Now;
}
log.Debug("Adding call to cache, " + dn + ": " + call.ToString());
lc.AddCall(call);
Global.cacheMgr.Add(dn, lc);
if (Global.codif != null)
{
log.Debug("Adding call to the database...");
CodificationService.AddCall(call, dn);
}
success = true;
}
return success;
}
catch (Exception e)
{
log.Error("Error while adding call log: " + e.Message + " inner: " + e.InnerException.ToString());
return success;
}
}