private void closeBtnSave_Click(object sender, EventArgs e)
{
string status;
if (closeTxtMessage.Text == "")
{
MessageBox.Show("Please provide a message");
}
else
{
if (closeRadClose.Checked == true)
{
status = "Closed";
}
else
{
status = "Escalated";
}
string callStatus = status;
string callDateResolved;
string ticketNum = closeComboUnikNo.Text;
string escalatedTo = clsEscalatedTo.Text;
string callType = closeTxtType.Text;
string closureReason = closeTxtMessage.Text;
if (status == "Closed")
{
callDateResolved = DateTime.Now.ToString();
}
else
{
callDateResolved = "Still in progress";
}
using (SqlConnection conn = new SqlConnection(DatabaseConnection.connectionStr))
{
conn.Open();
using (SqlCommand cmd = new SqlCommand("update Tickets set Status= @callStatus , ClosedDate= @ClosedDate ,EscalatedTo= @escalatedTo,ClosureReason=@ClosureReason where TicketNumber = '" + ticketNum + "'", conn))
{
SendEmail sendE = new SendEmail();
string emailMsg = "The ticket has been " + callStatus;
void threadStart()
{
sendE.sendEmail(Global.Staff.Email,
escalatedTo, "*****@*****.**", "",
closureReason, ticketNum, callType, "Name",
callStatus, "", emailMsg);
}
Thread thread = new Thread(threadStart);
thread.Start();
cmd.Parameters.AddWithValue("@callStatus", callStatus);
cmd.Parameters.AddWithValue("@ClosedDate", callDateResolved);
cmd.Parameters.AddWithValue("@escalatedTo", escalatedTo);
cmd.Parameters.AddWithValue("@ClosureReason", closureReason);
cmd.ExecuteNonQuery();
}
}
MessageBox.Show("Call sucessfully " + status + "!");
}
}
//private void recBtnSearch_Click(object sender, EventArgs e)
//{
// string refNum = recComboUnikNo.Text;
// int i;
// try
// {
// if ((refNum.ToString().Length > 2))
// {
// if (int.TryParse(refNum, out i))
// {
// int id = Convert.ToInt32(refNum);
// using (SqlConnection conn = new SqlConnection(DatabaseConnection.connectionStr))
// {
// conn.Open();
// try
// {
// using (SqlCommand cmd = new SqlCommand("SELECT * from Staff where StaffID = '" + id + "'", conn))
// {
// SqlDataReader reader = cmd.ExecuteReader();
// reader.Read();
// recTxtName.Text = reader["Name"].ToString();
// recTxtSurname.Text = reader["Surname"].ToString();
// recTxtEmail.Text = reader["Email"].ToString();
// recTxtDept.Text = reader["Department"].ToString();
// recTxtUnit.Text = reader["Unit"].ToString();
// recTxtBuilding.Text = reader["Building"].ToString();
// recTxtFloorNo.Text = reader["Floor"].ToString();
// reader.Close();
// }
// }
// catch (Exception ex)
// {
// MessageBox.Show(ex.Message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
// new LogWriter(ex);
// this.Close();
// }
// }
// }
// }
// }
// catch (Exception ex)
// {
// MessageBox.Show(ex.Message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
// new LogWriter(ex);
// this.Close();
// }
//}
private void RecBtnSave_Click(object sender, EventArgs e)
{
string callType = "";
string callPriority = recComboPriority.Text;
string callStatus = "Opened";
string callAssignedTo = recComboAssignedTo.Text;
string callDateLogged = DateTime.Now.ToString();
string callDateResolved = "Still in progress";
string callAssignedBy = staffNames.Text;
string callDescription = recTxtCallDescription.Text;
string callSubmitedBy = recComboUnikNo.Text;
string callName = recTxtTicketName.Text;
string techEmail = recComboAssignedTo.Text;
//string clientEmail = recTxtEmail.Text;
//string clientNames = recTxtSurname.Text + " " + recTxtName.Text;
string callDesc = recTxtCallDescription.Text;
string refNum = recComboUnikNo.Text;
string emailMsg = "You have been assigned a new Ticket!";
GenerateTicketNumber genTicket = new GenerateTicketNumber();
string TicketNum = genTicket.getTicketNumber();
try
{
if (recRadIncident.Checked == true)
{
callType = "Incident";
TicketNum = "I" + genTicket.getTicketNumber();
}
else
{
callType = "Request";
TicketNum = "R" + genTicket.getTicketNumber();
}
if ((recTxtCallDescription.Text == "") || (recComboUnikNo.Text == "") || (recComboAssignedTo.Text == "Choose") || (recComboPriority.Text == "Choose") ||
(recComboAssignedTo.Text == "") || (recComboPriority.Text == ""))
{
MessageBox.Show("Please fill in all the fields with the correct information");
}
else
{
using (SqlConnection conn = new SqlConnection(DatabaseConnection.connectionStr))
{
conn.Open();
using (SqlCommand cmd = new SqlCommand("INSERT INTO Tickets(TicketNumber,TicketName,Type,CreatedBy,Priority,Description,CreatedDate,Status,ClosedDate,AssignedTo,SubmitedBy) " +
"VALUES(@TicketNumber,@TicketName,@Type,@CreatedBy,@Priority,@Description,@CreatedDate,@Status,@ClosedDate,@AssignedTo,@SubmitedBy) ", conn))
{
cmd.Parameters.AddWithValue("@TicketNumber", TicketNum);
cmd.Parameters.AddWithValue("@TicketName", callName);
cmd.Parameters.AddWithValue("@Type", callType);
cmd.Parameters.AddWithValue("@AssignedTo", callAssignedTo);
cmd.Parameters.AddWithValue("@CreatedBy", callAssignedBy);
cmd.Parameters.AddWithValue("@Priority", callPriority);
cmd.Parameters.AddWithValue("@Description", callDescription);
cmd.Parameters.AddWithValue("@CreatedDate", callDateLogged);
cmd.Parameters.AddWithValue("@Status", callStatus);
cmd.Parameters.AddWithValue("@ClosedDate", callDateResolved);
cmd.Parameters.AddWithValue("@SubmitedBy", callSubmitedBy);
cmd.ExecuteNonQuery();
SendEmail sendE = new SendEmail();
void threadStart()
{
sendE.sendEmail(Global.Staff.Email,
"*****@*****.**", "*****@*****.**", "Rugamba Cedric",
"Ticket", TicketNum, callType, callName,
callStatus, callPriority, emailMsg);
}
Thread thread = new Thread(threadStart);
thread.Start();
}
}
LoadCalls();
//string techEmail = recComboAssignedTo.Text;
//string clientEmail = recTxtEmail.Text;
//string clientNames = recTxtSurname.Text + " " + recTxtName.Text;
//string callDesc = recTxtCallDescription.Text;
}
}
catch (Exception ex)
{
MessageBox.Show(ex.Message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
new LogWriter(ex);
this.Close();
}
}
