// Send email to client/employee after each reply
public void ReplyEmail(ReplyModel reply, string ticketFor)
{
try
{
// Get user information to send email
UserManager userManager = new UserManager();
TicketManager ticketManager = new TicketManager();
ViewUser user = null;
ViewUser replyUser = userManager.GetUser(reply.UserId);;
var ticket = ticketManager.GetSpecificTieckt(reply.TicketId);
if (ticketFor == "Client")
{
user = userManager.GetUser(ticket.ClientId);
}
else if (ticketFor == "Employee")
{
user = userManager.GetUser(ticket.EmployeeId);
if (user == null)
{
user = userManager.GetManager();
}
}
EmailModel emailModel = new EmailModel();
emailModel.toname = user.FirstName + " " + user.LastName;
emailModel.toemail = user.Email;
var imgUrl = ConfigurationManager.AppSettings["LogoImgUrlForEmail"];
emailModel.subject = "You've Received New Reply from " + replyUser.FirstName + " " + replyUser.LastName + "! ";
emailModel.message =
"<div style='Text-align:center;background-color:#f9fbfd'>"
+ $"<img src='{imgUrl}' alt='logo'/>"
+ "<h2> Dear " + emailModel.toname + ","
+ "<br>" + replyUser.FirstName + " " + replyUser.LastName + " reply to your ticket!</h2><hr/>"
+ "<h2> Ticket: " + ticket.Title + "</h2>"
+ "<h3>" + ticket.Category + " | " + ticket.Priority + "</h3>"
+ "<div></div>"
+ "<h4>Reply: " + reply.Content + ".</h4> <hr/>"
+ "</div>";
// Send mail to employee/clien to notify about the reply
try
{
EmailManager emailManager = new EmailManager();
emailManager.SendEmail(emailModel);
}
catch (Exception ex)
{
GlobalVariable.log.Write(LogLevel.Error, ex);
throw ex;
}
}
catch (Exception ex)
{
GlobalVariable.log.Write(LogLevel.Error, ex);
}
}
// Send email to manager after getting new ticket in the system
public void NewTicketEmail(TicketSave ticket, string ticketFor)
{
try
{
// Get user information to send email
UserManager userManager = new UserManager();
IEnumerable <ViewUser> manager = null;
ViewUser user = null;
if (ticketFor == "Manager")
{
user = userManager.GetManager();
}
else if (ticketFor == "Employee")
{
user = userManager.GetUser((int)ticket.EmployeeId);
}
EmailModel emailModel = new EmailModel();
emailModel.toname = user.FirstName + " " + user.LastName;
emailModel.toemail = user.Email;
emailModel.subject = "No Reply: New Ticket! ";
var imgUrl = ConfigurationManager.AppSettings["LogoImgUrlForEmail"];
//var url = ConfigurationManager.AppSettings["EmployeeDomain"] + "/Ticket/Ticket/";
emailModel.message =
"<div style='Text-align:center;background-color:#f9fbfd'>"
+ $"<img src='{imgUrl}' alt='logo'/>"
+ "<h2> Dear " + emailModel.toname + ", <br>You have a new ticket!</h2><hr/>"
+ "<h2> Title: " + ticket.Title + "</h2>"
+ "<h3>" + ticket.Category + " | " + ticket.Priority + "</h3>"
+ "<div></div>"
+ "<h5>" + ticket.Description + ".</h5> <hr/>"
+ "</div>";
// Send mail to employee with new ticket assigned to him/her
try
{
EmailManager emailManager = new EmailManager();
emailManager.SendEmail(emailModel);
}
catch (Exception ex)
{
GlobalVariable.log.Write(LogLevel.Error, ex);
throw ex;
}
}
catch (Exception ex)
{
GlobalVariable.log.Write(LogLevel.Error, ex);
}
}
// Send email to change password for user
public void ForgetPsswordEmail(PasswordForget changing)
{
try
{
EmailModel emailModel = new EmailModel();
emailModel.toname = "Client";
emailModel.toemail = changing.Email;
emailModel.subject = "No Reply: Password Reset Request! ";
var url = changing.Link;
emailModel.message =
"<div style='Text-align:center;background-color:#f9fbfd'>"
+ "<img src='https://i.ibb.co/6g1vBwY/logo-text.png' alt='logo'/>"
+ "<h2> Dear Client, </h2>"
+ "<h4> You recently requested to reset your password for your account. Click the link below to reset it.</h4>"
+ "<h4> <br/><a href=" + url + ">" + "click here" + "</a> <br/></h4>"
+ "<h4> If you did not request a password reset, please ignore this email or reply to let us know.<br/><br/> Thank you.</h4>"
+ "</div>";
// Send mail to client
try
{
EmailManager emailManager = new EmailManager();
emailManager.SendEmail(emailModel);
}
catch (Exception ex)
{
GlobalVariable.log.Write(LogLevel.Error, ex);
throw ex;
}
}
catch (Exception ex)
{
GlobalVariable.log.Write(LogLevel.Error, ex);
throw ex;
}
}