public static List<Incident> GetOpenIncidents()
{
DBManager DB = TechSupportDB.GetDBManager();
List<Incident> incidentList = new List<Incident>();
SqlDataReader dr;
string strSelect = "SELECT " + FldCustomerID + ", " + FldProductCode + ", " + FldTechID + ", " +
FldDateOpened + ", " + FldTitle +
" FROM " + TblIncidents + " WHERE " + FldDateClosed + " IS NULL";
dr = DB.SelectDirect(strSelect, CommandType.Text);
while(dr.Read())
{
Incident incident = new Incident();
incident.CustomerID = (int)dr[FldCustomerID];
incident.ProductCode = dr[FldProductCode].ToString();
if (dr[FldTechID].GetType().ToString() == "System.DBNull")
incident.TechID = null;
else
incident.TechID = (int)dr[FldTechID];
incident.DateOpened = (DateTime)dr[FldDateOpened];
incident.Title = dr[FldTitle].ToString();
incidentList.Add(incident);
}
dr.Close();
return incidentList;
}
public static int AddIncident(Incident incident)
{
DBManager DB = TechSupportDB.GetDBManager();
SortedList slParams = new SortedList();
int intResult = 0;
slParams.Add(FldCustomerID, incident.CustomerID);
slParams.Add(FldProductCode, incident.ProductCode);
slParams.Add(FldDateOpened, incident.DateOpened);
slParams.Add(FldTitle,incident.Title);
slParams.Add(FldDescription, incident.Description);
intResult = DB.InsertDirect(TblIncidents, CommandType.Text, slParams);
return intResult;
}
private void btnCreateIncident_Click(object sender, EventArgs e)
{
int intResult;
if (this.IsValid())
{
//Create the incident record if valid
Incident incident = new Incident();
incident.CustomerID = (int)cboCustomers.SelectedValue;
incident.ProductCode = (string)cboProducts.SelectedValue;
incident.DateOpened = DateTime.Now;
incident.Title = txtTitle.Text;
incident.Description = txtDescription.Text;
intResult = IncidentDB.AddIncident(incident);
if (intResult == 1)
this.Close();
}
}
public static List<Incident> GetOpenTechnicianIncidents(int techID)
{
DBManager DB = TechSupportDB.GetDBManager();
SortedList slParams = new SortedList();
List<Incident> incidentList = new List<Incident>();
SqlDataReader dr;
string strSelect = "SELECT " + FldCustomerID + ", " + FldProductCode + ", " +
FldDateOpened + ", " + FldTitle +
" FROM " + TblIncidents +
" WHERE " + FldTechID + "=@" + FldTechID +
" AND " + FldDateClosed + " IS NULL";
slParams.Add(FldTechID, techID);
dr = DB.SelectDirect(strSelect, CommandType.Text, slParams);
while (dr.Read())
{
Incident incident = new Incident();
incident.CustomerID = (int)dr[FldCustomerID];
incident.ProductCode = dr[FldProductCode].ToString();
incident.DateOpened = (DateTime)dr[FldDateOpened];
incident.Title = dr[FldTitle].ToString();
incidentList.Add(incident);
}
dr.Close();
return incidentList;
}
