public static AgentRatingsOption GetAgentRatingsOption(LoginUser loginUser, int organizationID)
{
AgentRatingsOptions agentRatingsOptions = new AgentRatingsOptions(loginUser);
agentRatingsOptions.LoadByOrganizationID(organizationID);
if (agentRatingsOptions.IsEmpty)
{
return(null);
}
else
{
return(agentRatingsOptions[0]);
}
}
public AgentRatingProxy GetProxy()
{
AgentRatingProxy result = new AgentRatingProxy();
result.TicketID = this.TicketID;
result.Comment = this.Comment;
result.Rating = this.Rating;
result.ContactID = this.ContactID;
result.CompanyID = this.CompanyID;
result.OrganizationID = this.OrganizationID;
result.AgentRatingID = this.AgentRatingID;
result.DateCreated = DateTime.SpecifyKind(this.DateCreatedUtc, DateTimeKind.Utc);
Tickets t = new Tickets(BaseCollection.LoginUser);
t.LoadByTicketID(this.TicketID);
result.TicketNumber = t[0].TicketNumber;
AgentRatingsOptions options = new AgentRatingsOptions(BaseCollection.LoginUser);
options.LoadByOrganizationID(this.OrganizationID);
switch (this.Rating)
{
case -1:
if (!options.IsEmpty)
{
if (options[0].NegativeImage == null)
{
result.RatingText = "<img class='imgsm' src='../Images/face-negative.png' alt='negative' />";
}
else
{
result.RatingText = "<img style='width:20px;height:20px' src='" + options[0].NegativeImage + "' />";
}
}
else
{
result.RatingText = "<img class='imgsm' src='../Images/face-negative.png' alt='negative' />";
}
break;
case 0:
if (!options.IsEmpty)
{
if (options[0].NeutralImage == null)
{
result.RatingText = "<img class='imgsm' src='../Images/face-neutral.png' alt='neutral' />";
}
else
{
result.RatingText = "<img style='width:20px;height:20px' src='" + options[0].NeutralImage + "' />";
}
}
else
{
result.RatingText = "<img class='imgsm' src='../Images/face-neutral.png' alt='neutral' />";
}
break;
case 1:
if (!options.IsEmpty)
{
if (options[0].PositiveImage == null)
{
result.RatingText = "<img class='imgsm' src='../Images/face-positive.png' alt='positive' />";
}
else
{
result.RatingText = "<img style='width:20px;height:20px' src='" + options[0].PositiveImage + "' />";
}
}
else
{
result.RatingText = "<img class='imgsm' src='../Images/face-positive.png' alt='positive' />";
}
break;
}
return(result);
}