protected void BeginConversation(SalesAgent agent, Contact contact)
{
// Conversation participant list.
List <string> participantList = new List <string>();
participantList.Add(agent.Uri);
Dictionary <AutomationModalitySettings, object> conversationContextData = new Dictionary <AutomationModalitySettings, object>();
// initial IM message
conversationContextData.Add(AutomationModalitySettings.FirstInstantMessage, "Apress Remodeling Application Context");
// send initial IM immediately
conversationContextData.Add(AutomationModalitySettings.SendFirstInstantMessageImmediately, true);
// set application ID
conversationContextData.Add(AutomationModalitySettings.ApplicationId, "{A07EE104-A0C2-4E84-ABB3-BBC370A37636}");
string appData = "ContactID=" + contact.contactID + "|CustomerID=" + contact.customerID;
// set application data
conversationContextData.Add(AutomationModalitySettings.ApplicationData, appData);
Automation auto = LyncClient.GetAutomation();
// start the conversation.
IAsyncResult beginconversation = auto.BeginStartConversation(
AutomationModalities.InstantMessage
, participantList
, conversationContextData
, null
, null);
}
/// <summary>
/// Returns list of SalesAgents from Sharepoint
/// </summary>
/// <returns></returns>
public List <SalesAgent> GetAgents()
{
List <SalesAgent> agents = new List <SalesAgent>();
try
{
foreach (ListItem listItem in GetListItems("Agent", ""))
{
SalesAgent newAgent = new SalesAgent()
{
displayName = listItem["AgentName"].ToString(),
email = listItem["SipAddress"].ToString(),
login = listItem["Login"].ToString(),
lastMessage = (listItem["LastMessage"] ?? string.Empty).ToString(),
onlineStatus = listItem["AgentStatus"].ToString()
};
agents.Add(newAgent);
}
}
catch (Exception ex)
{
throw new Exception(ex.Message);
}
return(agents);
}
protected void ProcessMailItems()
{
//Get mailbox items
ItemView itemView = new ItemView(10);
itemView.PropertySet = PropertySet.IdOnly;
FindItemsResults <Item> mailItems = _service.FindItems(WellKnownFolderName.Inbox, itemView);
PropertySet emailProperties = new PropertySet(
EmailMessageSchema.Sender,
EmailMessageSchema.DateTimeReceived,
EmailMessageSchema.Body,
EmailMessageSchema.Subject);
emailProperties.RequestedBodyType = BodyType.Text;
if (mailItems.TotalCount > 0)
{
_service.LoadPropertiesForItems(mailItems.Items, emailProperties);
}
List <ItemId> emailItemIDs = new List <ItemId>();
//process each mailbox item
foreach (Item mailItem in mailItems)
{
if (mailItem is EmailMessage)
{
//find or create customer in sharepoint database
EmailMessage email = (EmailMessage)mailItem;
Customer customer = _context.GetCustomerByEmail(email.Sender.Address);
if (customer == null)
{
Customer newCustomer = new Customer()
{
name = email.Sender.Name,
email = email.Sender.Address,
status = "Prospect"
};
customer = _context.CreateNewCustomer(newCustomer);
}
//create contact record from email
Contact newContact = new Contact()
{
customerID = customer.customerID,
contactDate = email.DateTimeReceived.ToShortDateString(),
contactType = "Email",
contactNotes = "Subject: " + email.Subject + "\n\n" + email.Body.Text
};
Contact savedContact = _context.CreatContact(newContact);
//assign agent
SalesAgent assignedAgent = (from A in _agents
where A.onlineStatus == "Available"
orderby A.lastMessage descending
select A).FirstOrDefault();
if (assignedAgent != null)
{
//start lync conversation with contactid
BeginConversation(assignedAgent, savedContact);
//update lead count
_leadCount++;
//display updated lead count
Dispatcher.BeginInvoke(new Action(UpdateLeadCount));
}
//add item to list of items to get moved to Archive folder
emailItemIDs.Add(email.Id);
}
}
if (emailItemIDs.Count > 0)
{
//move emails to archive folder
//create search filter to find specific folder
SearchFilter filter = new SearchFilter.IsEqualTo(FolderSchema.DisplayName, "Archive");
//use Exchange Web Service to search for folder
Folder folder = _service.FindFolders(WellKnownFolderName.Inbox, filter, new FolderView(1)).Folders[0];
//move email items to found folder
_service.MoveItems(emailItemIDs, folder.Id);
}
}