// This button takes the user to the technical support menu
private void button3_Click(object sender, EventArgs e)
{
this.Hide();
frmTechnicalSupport frmTechnicalSupport = new frmTechnicalSupport(admin);
frmTechnicalSupport.Show();
}
// Submits the ticket to the database.
private void btnSubmitTicket_Click(object sender, EventArgs e)
{
if (rtxFaultDescription.Text == "")
{
MessageBox.Show("No description for the problem was provided!", "Warning!", MessageBoxButtons.OK, MessageBoxIcon.Error);
}
else
{
string clientID = cmbClient.SelectedValue.ToString();
string fault = rtxFaultDescription.Text;
int typeOfServiceID = int.Parse(cmbTypeOfService.SelectedValue.ToString().Substring(0, cmbTypeOfService.SelectedValue.ToString().IndexOf('-')));
int technicianID = 0;
if (cmbTechnician.Items.Count != 0)
{
technicianID = int.Parse(cmbTechnician.SelectedValue.ToString());
}
int productID = int.Parse(cmbProduct.SelectedValue.ToString().Substring(0, cmbProduct.SelectedValue.ToString().IndexOf('-')));
Ticket ticket = new Ticket(0, clientID, fault, new Service(0, productID, typeOfServiceID, technicianID), DateTime.Now, true);
ticket.AddTicket();
this.Hide();
frmTechnicalSupport frmTechnicalSupport = new frmTechnicalSupport(admin);
frmTechnicalSupport.Show();
}
}
// Adds a new installation to the database.
private void btnAddInstallation_Click(object sender, EventArgs e)
{
Installation installation = new Installation(0, false, new Technician(int.Parse(cmbTechnician.SelectedValue.ToString())));
Installation.AddInstallation(installation, int.Parse(cmbOrder.SelectedValue.ToString()));
this.Hide();
frmTechnicalSupport frmTechnicalSupport = new frmTechnicalSupport(admin);
frmTechnicalSupport.Show();
}
private void btnCancelTicket_Click_1(object sender, EventArgs e)
{
int ticketID = int.Parse(dgvTickets.SelectedRows[0].Cells[0].Value.ToString());
Ticket.CancelTicket(ticketID);
this.Hide();
frmTechnicalSupport frmTechnicalSupport = new frmTechnicalSupport(admin);
frmTechnicalSupport.Show();
}
// Finished the installation.
private void btnFinishInstallation_Click(object sender, EventArgs e)
{
int installationID = int.Parse(dgvInstallations.SelectedRows[0].Cells[0].Value.ToString());
Installation.FinishInstallation(installationID);
this.Hide();
frmTechnicalSupport frmTechnicalSupport = new frmTechnicalSupport(admin);
frmTechnicalSupport.Show();
}
private void btnLogOut_Click_1(object sender, EventArgs e)
{
if (updateOrder)
{
this.Hide();
frmClientManagement frmClientManagement = new frmClientManagement(admin);
frmClientManagement.Show();
}
else
{
this.Hide();
frmTechnicalSupport frmTechnicalSupport = new frmTechnicalSupport(admin);
frmTechnicalSupport.Show();
}
}