public static CallAttachedDataChanged GetInstance()
{
if (userEventObject == null)
{
userEventObject = new CallAttachedDataChanged();
}
return(userEventObject);
}
public void UpdateOnDispositionCodeChange(IMessage message, string callDuration)
{
try
{
this._logger.Info("UpdateOnDispositionCodeChange: Event Name " + message.ToString());
switch (message.Id)
{
case EventAttachedDataChanged.MessageId:
EventAttachedDataChanged attachedDataChanged = (EventAttachedDataChanged)message;
if (Settings.SFDCOptions.CanUseGenesysCallDuration && callDuration != null)
{
_callDuration = callDuration;
}
else if (_callDurationData.ContainsKey(attachedDataChanged.ConnID.ToString()))
{
TimeSpan ts = System.DateTime.Now.Subtract(_callDurationData[attachedDataChanged.ConnID.ToString()]);
_callDuration = ts.Hours + " Hr " + ts.Minutes + " Mins " + ts.Seconds + " Secs";
}
else
{
this._logger.Info("UpdateOnDispositionCodeChange: Call Duration data is not found in Collection");
_callDuration = "0 Hr 0 Mins 0 Secs";
}
if (attachedDataChanged.CallType == CallType.Inbound)
{
if (this._consultConnId == attachedDataChanged.ConnID.ToString())
{
CallAttachedDataChanged.GetInstance().UpdateRecords(attachedDataChanged, SFDCCallType.ConsultVoiceReceived, _callDuration);
}
else
{
CallAttachedDataChanged.GetInstance().UpdateRecords(attachedDataChanged, SFDCCallType.InboundVoice, _callDuration);
}
}
else if ((attachedDataChanged.CallType == CallType.Outbound) || (attachedDataChanged.CallType == CallType.Unknown))
{
if (this._consultConnId == attachedDataChanged.ConnID.ToString())
{
CallAttachedDataChanged.GetInstance().UpdateRecords(attachedDataChanged, SFDCCallType.ConsultVoiceReceived, _callDuration);
}
else
{
CallAttachedDataChanged.GetInstance().UpdateRecords(attachedDataChanged, SFDCCallType.OutboundVoiceSuccess, _callDuration);
}
}
else if (attachedDataChanged.CallType == CallType.Consult)
{
CallAttachedDataChanged.GetInstance().UpdateRecords(attachedDataChanged, SFDCCallType.ConsultVoiceReceived, _callDuration);
}
break;
#region EventReleased
case EventReleased.MessageId:
EventReleased released = (EventReleased)message;
if (Settings.SFDCOptions.CanUseGenesysCallDuration && callDuration != null)
{
_callDuration = callDuration;
}
else if (FinishedCallDuration.ContainsKey(released.ConnID.ToString()))
{
_callDuration = FinishedCallDuration[released.ConnID.ToString()];
}
else if (_callDurationData.ContainsKey(released.ConnID.ToString()))
{
TimeSpan ts = System.DateTime.Now.Subtract(_callDurationData[released.ConnID.ToString()]);
_callDuration = ts.Hours + " Hr " + ts.Minutes + " Mins " + ts.Seconds + " Secs";
this._logger.Error("UpdateOnDispositionCodeChange: call duration not found in FinishedCallDuration collection for the connId :" + released.ConnID.ToString());
if (!FinishedCallDuration.ContainsKey(released.ConnID.ToString()))
{
FinishedCallDuration.Add(released.ConnID.ToString(), _callDuration);
}
}
else
{
this._logger.Error("UpdateOnDispositionCodeChange: call duration not found in both call data collection for the connId :" + released.ConnID.ToString());
_callDuration = "0 Hr 0 Mins 0 Secs";
}
if (released.CallType == CallType.Inbound)
{
if (this._consultConnId == released.ConnID.ToString())
{
CallReleased.GetInstance().UpdateRecords(released, SFDCCallType.ConsultVoiceReceived, _callDuration);
}
else
{
CallReleased.GetInstance().UpdateRecords(released, SFDCCallType.InboundVoice, _callDuration);
}
}
else if ((released.CallType == CallType.Outbound) || (released.CallType == CallType.Unknown))
{
if (this._consultConnId == released.ConnID.ToString())
{
CallReleased.GetInstance().UpdateRecords(released, SFDCCallType.ConsultVoiceReceived, _callDuration);
}
else
{
CallReleased.GetInstance().UpdateRecords(released, SFDCCallType.OutboundVoiceSuccess, _callDuration);
}
}
else if (released.CallType == CallType.Consult)
{
CallReleased.GetInstance().UpdateRecords(released, SFDCCallType.ConsultVoiceReceived, _callDuration);
}
break;
#endregion EventReleased
default:
break;
}
}
catch (Exception generalException)
{
this._logger.Error("UpdateOnDispositionCodeChange: Error Occurred : " + generalException.ToString());
}
}
public void UpdateActivityForReleasedEvent(IMessage message)
{
try
{
this.logger.Info("UpdateActivityForReleasedEvent : Event Name " + message.ToString());
switch (message.Id)
{
case EventAttachedDataChanged.MessageId:
EventAttachedDataChanged attachedDataChanged = (EventAttachedDataChanged)message;
if (CallDurationData.ContainsKey(attachedDataChanged.ConnID.ToString()))
{
TimeSpan ts = System.DateTime.Now.Subtract(CallDurationData[attachedDataChanged.ConnID.ToString()]);
callDuration = ts.Hours + "Hr " + ts.Minutes + " mins " + ts.Seconds + "secs";
}
if (attachedDataChanged.CallType == CallType.Inbound)
{
if (this.consultConnId == attachedDataChanged.ConnID.ToString())
{
CallAttachedDataChanged.GetInstance().UpdateRecords(attachedDataChanged, SFDCCallType.ConsultReceived, callDuration);
}
else
{
CallAttachedDataChanged.GetInstance().UpdateRecords(attachedDataChanged, SFDCCallType.Inbound, callDuration);
}
}
else if ((attachedDataChanged.CallType == CallType.Outbound) || (attachedDataChanged.CallType == CallType.Unknown))
{
CallAttachedDataChanged.GetInstance().UpdateRecords(attachedDataChanged, SFDCCallType.OutboundSuccess, callDuration);
}
else if (attachedDataChanged.CallType == CallType.Consult)
{
CallAttachedDataChanged.GetInstance().UpdateRecords(attachedDataChanged, SFDCCallType.ConsultSuccess, callDuration);
}
break;
#region EventReleased
case EventReleased.MessageId:
EventReleased released = (EventReleased)message;
if (FinishedCallDuration.ContainsKey(released.ConnID.ToString()))
{
callDuration = FinishedCallDuration[released.ConnID.ToString()];
}
else
{
callDuration = string.Empty;
}
if (released.CallType == CallType.Inbound)
{
if (this.consultConnId == released.ConnID.ToString())
{
CallReleased.GetInstance().UpdateRecords(released, SFDCCallType.ConsultReceived, callDuration);
}
else
{
CallReleased.GetInstance().UpdateRecords(released, SFDCCallType.Inbound, callDuration);
}
}
else if ((released.CallType == CallType.Outbound) || (released.CallType == CallType.Unknown))
{
CallReleased.GetInstance().UpdateRecords(released, SFDCCallType.OutboundSuccess, callDuration);
}
else if (released.CallType == CallType.Consult)
{
CallReleased.GetInstance().UpdateRecords(released, SFDCCallType.ConsultSuccess, callDuration);
}
break;
#endregion
default:
break;
}
}
catch (Exception generalException)
{
this.logger.Error("UpdateActivityForReleasedEvent : Error Occurred : " + generalException.ToString());
}
}
