/// <summary>
/// 获取未接入的会话列表
/// </summary>
/// <param name="userName">公众号</param>
/// <param name="errorMessage">返回获取是否成功</param>
/// <returns>返回未接入的会话列表</returns>
public static WaitCaseSession GetWaitCase(string userName, out ErrorMessage errorMessage)
{
return(HttpHelper.RequestParsableResult <WaitCaseSession>(urlForGettingWaitCase, userName, out errorMessage,
null, httpMethodForGettingWaitCase, null));
}
/// <summary>
/// 获取客服的会话列表
/// </summary>
/// <param name="userName">公众号</param>
/// <param name="kfAccount">客服账号</param>
/// <param name="errorMessage">返回获取是否成功</param>
/// <returns>返回客服的会话列表</returns>
public static CustomerServiceSession[] GetSessionList(string userName, string kfAccount, out ErrorMessage errorMessage)
{
string responseContent = HttpHelper.RequestResponseContent(urlForGettingSessionList, userName, new object[] { kfAccount },
httpMethodForGettingSessionList, null);
if (string.IsNullOrWhiteSpace(responseContent))
{
errorMessage = new ErrorMessage(ErrorMessage.ExceptionCode, "请求失败。");
return(null);
}
else if (ErrorMessage.IsErrorMessage(responseContent))
{
errorMessage = ErrorMessage.Parse(responseContent);
return(null);
}
else
{
JObject jo = JObject.Parse(responseContent);
JToken jt;
if (jo.TryGetValue("sessionlist", out jt) && jt.Type == JTokenType.Array)
{
JArray ja = (JArray)jt;
CustomerServiceSession[] sessions = new CustomerServiceSession[ja.Count];
for (int i = 0; i < ja.Count; i++)
{
sessions[i] = new CustomerServiceSession();
sessions[i].Parse((JObject)ja[i]);
}
errorMessage = new ErrorMessage(ErrorMessage.SuccessCode, "请求成功。");
return(sessions);
}
else
{
errorMessage = new ErrorMessage(ErrorMessage.ExceptionCode, "解析结果失败。");
return(null);
}
}
}
/// <summary>
/// 获取客户的会话状态
/// </summary>
/// <param name="userName">公众号</param>
/// <param name="openId">客户账号</param>
/// <param name="errorMessage">返回获取是否成功</param>
/// <returns>返回客户的会话状态</returns>
public static CustomerSession GetSession(string userName, string openId, out ErrorMessage errorMessage)
{
return(HttpHelper.RequestParsableResult <CustomerSession>(urlForGettingSession, userName, out errorMessage,
new object[] { openId }, httpMethodForGettingSession, null));
}
/// <summary>
/// 获取公众号中的客服聊天记录列表
/// </summary>
/// <param name="userName">公众号</param>
/// <param name="openId">普通用户的标识</param>
/// <param name="startTime">查询开始时间</param>
/// <param name="endTime">查询结束时间</param>
/// <param name="pageSize">每页大小，每页最多拉取1000条</param>
/// <param name="pageIndex">查询第几页，从1开始</param>
/// <param name="errorMessage">返回获取是否成功</param>
/// <returns>返回在线客服接待信息列表；如果获取失败，返回null。</returns>
public static List <CustomerServiceRecord> GetRecord(string userName, string openId, DateTime startTime, DateTime endTime, int pageSize, int pageIndex, out ErrorMessage errorMessage)
{
List <CustomerServiceRecord> records = null;
errorMessage = new ErrorMessage(ErrorMessage.ExceptionCode, "");
if (startTime > endTime)
{
errorMessage.errmsg = "查询开始时间不能大于查询结束时间。";
return(null);
}
if (pageSize <= 0 || pageSize > 1000)
{
errorMessage.errmsg = "每页大小错误。";
return(null);
}
if (pageIndex < 1)
{
errorMessage.errmsg = "查询页码错误。";
return(null);
}
var postData = new
{
starttime = MyWay.Areas.WeiXin.Models.Utility.ToWeixinTime(startTime),
endtime = MyWay.Areas.WeiXin.Models.Utility.ToWeixinTime(endTime),
openid = openId ?? string.Empty,
pagesize = pageSize,
pageindex = pageIndex
};
string json = JsonConvert.SerializeObject(postData);
string responseContent = HttpHelper.RequestResponseContent(urlForGettingRecord, userName, null, json);
if (string.IsNullOrWhiteSpace(responseContent))
{
errorMessage.errmsg = "从微信服务器获取响应失败。";
}
else if (ErrorMessage.IsErrorMessage(responseContent))
{
errorMessage = ErrorMessage.Parse(responseContent);
}
else
{
var recordlist = new
{
recordlist = new List <CustomerServiceRecord>()
};
var recordList = JsonConvert.DeserializeAnonymousType(responseContent, recordlist);
records = recordlist.recordlist;
errorMessage = new ErrorMessage(ErrorMessage.SuccessCode, "请求成功。");
}
return(records);
}
/// <summary>
/// 获取公众号中的在线客服接待信息列表
/// </summary>
/// <param name="userName">公众号</param>
/// <param name="errorMessage">返回获取是否成功</param>
/// <returns>返回在线客服接待信息列表；如果获取失败，返回null。</returns>
public static List <CustomerServiceOnlineInfo> GetOnlineKfList(string userName, out ErrorMessage errorMessage)
{
List <CustomerServiceOnlineInfo> infos = null;
string responseContent = HttpHelper.RequestResponseContent(urlForGettingOnlineKfList, userName, null, httpMethodForGettingOnlineKfList, null);
if (string.IsNullOrWhiteSpace(responseContent))
{
errorMessage = new ErrorMessage(ErrorMessage.ExceptionCode, "请求失败。");
}
else if (ErrorMessage.IsErrorMessage(responseContent))
{
errorMessage = ErrorMessage.Parse(responseContent);
}
else
{
var kf_online_list = new
{
kf_online_list = new List <CustomerServiceOnlineInfo>()
};
var kfOnlineList = JsonConvert.DeserializeAnonymousType(responseContent, kf_online_list);
infos = kfOnlineList.kf_online_list;
errorMessage = new ErrorMessage(ErrorMessage.SuccessCode, "获取在线客服接待信息成功。");
}
return(infos);
}
/// <summary>
/// 从xml字符串解析消息
/// </summary>
/// <param name="xml">xml字符串</param>
/// <returns>返回消息</returns>
public static RequestBaseMessage Parse(string xml)
{
try
{
RequestBaseMessage msg = null;
//将xml字符串解析成JObject对象
XmlDocument doc = new XmlDocument();
doc.LoadXml(xml);
string json = JsonConvert.SerializeXmlNode(doc);
JObject jo = (JObject)JObject.Parse(json)["xml"];
string MsgType = (string)jo["MsgType"][CDATA_KEY];
WXLog.Write(MsgType, "进来" + MsgType + "事件了");
//解析消息基类
msg = ParseBaseMessage(jo);
ErrorMessage e = null;
BatchMeterial b = MyWay.Areas.WeiXin.Meterial.Meterial.BatchGet("测试公众号", MultiMediaTypeEnum.news, 0, 2, out e);
//获取各分类的字段，并构造消息
switch (msg.MsgType)
{
case RequestMessageTypeEnum.text:
string content = (string)jo["Content"][CDATA_KEY];
if (content == "天气")
{
msg = ParseImageMessage1(msg, jo, "https://mmbiz.qlogo.cn/mmbiz/D1aYATIFatWdxfb99IPptNDj3vqCiaSLpspegmdU4IFpRd40oqctN9gI9g2EZE4qq5eTqEAP2Xjb9J0onD5nNWQ/0?wx_fmt=jpeg", "nxoGNdQHF7AWPDlpfGZQ9_TkxdCdC3rUe0CbGZ5Ss5Y");
}
else if (content == "时间")
{
msg = ParseTextMessage1(msg, jo);
}
else
{
msg = ParseTextMessage(msg, jo);
}
break;
case RequestMessageTypeEnum.image:
msg = ParseImageMessage(msg, jo);
break;
case RequestMessageTypeEnum.voice:
msg = ParseVoiceMessage(msg, jo);
break;
case RequestMessageTypeEnum.video:
msg = ParseVideoMessage(msg, jo);
break;
case RequestMessageTypeEnum.location:
msg = ParseLocationMessage(msg, jo);
break;
case RequestMessageTypeEnum.link:
msg = ParseLinkMessage(msg, jo);
break;
case RequestMessageTypeEnum.Event:
msg = ParseEventMessage(msg, jo);
break;
default:
throw new NotImplementedException(string.Format("未实现消息类型{0:g}解析。", msg.MsgType));
}
//返回
return(msg);
}
catch (Exception ex)
{
Log.WriteFile(ex);
throw;
}
}
