/// <summary>
/// Remove mapping elements from ticket additional details and validate input values of type 'DateTime'.
/// </summary>
/// <param name="additionalDetails">Ticket addition details.</param>
/// <param name="timeSpan">>Local time stamp.</param>
/// <returns>Adaptive card item element json string.</returns>
public static string ValidateAdditionalTicketDetails(string additionalDetails, TimeSpan timeSpan)
{
var details = JsonConvert.DeserializeObject <Dictionary <string, string> >(additionalDetails);
RemoveMappingElement(details, "command");
RemoveMappingElement(details, "teamId");
RemoveMappingElement(details, "ticketId");
RemoveMappingElement(details, "cardId");
RemoveMappingElement(details, "Title");
RemoveMappingElement(details, "Description");
RemoveMappingElement(details, "RequestType");
Dictionary <string, string> keyValuePair = new Dictionary <string, string>();
if (details != null)
{
foreach (var item in details)
{
try
{
keyValuePair.Add(item.Key, TicketHelper.ConvertToDateTimeoffset(DateTime.Parse(item.Value, CultureInfo.InvariantCulture), timeSpan).ToString(CultureInfo.InvariantCulture));
}
#pragma warning disable CA1031 // Do not catch general exception types
catch
#pragma warning restore CA1031 // Do not catch general exception types
{
keyValuePair.Add(item.Key, item.Value);
}
}
}
return(JsonConvert.SerializeObject(keyValuePair));
}
/// <summary>
/// Remove mapping elements from ticket additional details and validate input values of type 'DateTime'.
/// </summary>
/// <param name="additionalDetails">Ticket addition details.</param>
/// <param name="timeSpan">>Local time stamp.</param>
/// <returns>Adaptive card item element json string.</returns>
public static string ValidateAdditionalTicketDetails(string additionalDetails, TimeSpan timeSpan)
{
var details = JsonConvert.DeserializeObject <Dictionary <string, string> >(additionalDetails);
RemoveMappingElement(details, "command");
RemoveMappingElement(details, "teamId");
RemoveMappingElement(details, "ticketId");
RemoveMappingElement(details, "cardId");
RemoveMappingElement(details, "Title");
RemoveMappingElement(details, "Description");
RemoveMappingElement(details, "RequestType");
Dictionary <string, string> keyValuePair = new Dictionary <string, string>();
if (details != null)
{
foreach (var item in details)
{
if (DateTime.TryParse(item.Value, CultureInfo.InvariantCulture, DateTimeStyles.None, out DateTime inputDateTime))
{
keyValuePair.Add(item.Key, TicketHelper.ConvertToDateTimeoffset(inputDateTime, timeSpan).ToString(CultureInfo.InvariantCulture));
}
else
{
keyValuePair.Add(item.Key, item.Value);
}
}
}
return(JsonConvert.SerializeObject(keyValuePair));
}
/// <summary>
/// Method Handle adaptive card submit in 1:1 chat and Send new ticket details to SME team.
/// </summary>
/// <param name="message">Message activity of bot.</param>
/// <param name="turnContext">Context object containing information cached for a single turn of conversation with a user.</param>
/// <param name="ticketGenerateStorageProvider">Provider to get ticket id to Azure Table Storage.</param>
/// <param name="ticketDetailStorageProvider">Provider to store ticket details to Azure Table Storage.</param>
/// <param name="cardConfigurationStorageProvider">Provider to search card configuration details in Azure Table Storage.</param>
/// <param name="microsoftAppCredentials">Microsoft Application credentials for Bot/ME.</param>
/// <param name="logger">Sends logs to the Application Insights service.</param>
/// <param name="appBaseUrl">Represents the Application base Uri.</param>
/// <param name="localizer">The current cultures' string localizer.</param>
/// <param name="cancellationToken">Propagates notification that operations should be canceled.</param>
/// <returns>A task that handles submit action in 1:1 chat.</returns>
internal static async Task OnAdaptiveCardSubmitInPersonalChatAsync(
IMessageActivity message,
ITurnContext <IMessageActivity> turnContext,
ITicketIdGeneratorStorageProvider ticketGenerateStorageProvider,
ITicketDetailStorageProvider ticketDetailStorageProvider,
ICardConfigurationStorageProvider cardConfigurationStorageProvider,
MicrosoftAppCredentials microsoftAppCredentials,
ILogger logger,
string appBaseUrl,
IStringLocalizer <Strings> localizer,
CancellationToken cancellationToken)
{
IMessageActivity endUserUpdateCard;
switch (message.Text.ToUpperInvariant())
{
case Constants.SendRequestAction:
TicketDetail newTicketDetail = JsonConvert.DeserializeObject <TicketDetail>(message.Value?.ToString());
if (TicketHelper.ValidateRequestDetail(newTicketDetail))
{
AdaptiveCardAction cardDetail = ((JObject)message.Value).ToObject <AdaptiveCardAction>();
logger.LogInformation("Adding new request with additional details.");
var ticketTd = await ticketGenerateStorageProvider.GetTicketIdAsync();
// Update new request with additional details.
var userDetails = await GetUserDetailsInPersonalChatAsync(turnContext, cancellationToken);
newTicketDetail.TicketId = ticketTd.ToString(CultureInfo.InvariantCulture);
newTicketDetail = TicketHelper.GetNewTicketDetails(turnContext: turnContext, ticketDetail: newTicketDetail, ticketAdditionalDetails: message.Value?.ToString(), cardId: cardDetail.CardId, member: userDetails);
bool result = await ticketDetailStorageProvider.UpsertTicketAsync(newTicketDetail);
if (!result)
{
logger.LogError("Error in storing new ticket details in table storage.");
await turnContext.SendActivityAsync(localizer.GetString("AzureStorageErrorText"));
return;
}
logger.LogInformation("New request created with ticket Id:" + newTicketDetail.TicketId);
// Get card item element mappings
var carditemElementMapping = await cardConfigurationStorageProvider.GetCardItemElementMappingAsync(cardDetail?.CardId);
endUserUpdateCard = MessageFactory.Attachment(TicketCard.GetTicketDetailsForPersonalChatCard(carditemElementMapping, newTicketDetail, localizer, false));
await CardHelper.SendRequestCardToSMEChannelAsync(turnContext : turnContext, ticketDetail : newTicketDetail, logger : logger, ticketDetailStorageProvider : ticketDetailStorageProvider, applicationBasePath : appBaseUrl, cardElementMapping : carditemElementMapping, localizer, teamId : cardDetail?.TeamId, microsoftAppCredentials : microsoftAppCredentials, cancellationToken : cancellationToken);
await CardHelper.UpdateRequestCardForEndUserAsync(turnContext, endUserUpdateCard);
await turnContext.SendActivityAsync(MessageFactory.Text(localizer.GetString("EndUserNotificationText", newTicketDetail.TicketId)));
}
else
{
// Update card with validation message.
newTicketDetail.AdditionalProperties = CardHelper.ValidateAdditionalTicketDetails(message.Value?.ToString(), timeSpan: turnContext.Activity.LocalTimestamp.Value.Offset);
CardConfigurationEntity cardTemplateJson = await cardConfigurationStorageProvider.GetConfigurationAsync();
endUserUpdateCard = MessageFactory.Attachment(TicketCard.GetNewTicketCard(cardConfiguration: cardTemplateJson, localizer: localizer, showValidationMessage: true, ticketDetail: newTicketDetail));
await CardHelper.UpdateRequestCardForEndUserAsync(turnContext, endUserUpdateCard);
}
break;
case Constants.WithdrawRequestAction:
var payload = ((JObject)message.Value).ToObject <AdaptiveCardAction>();
endUserUpdateCard = MessageFactory.Attachment(WithdrawCard.GetCard(payload.PostedValues, localizer));
// Get the ticket from the data store.
TicketDetail ticketDetail = await ticketDetailStorageProvider.GetTicketAsync(payload.PostedValues);
if (ticketDetail.TicketStatus == (int)TicketState.Kapatılmış)
{
await turnContext.SendActivityAsync(localizer.GetString("WithdrawErrorMessage"));
return;
}
ticketDetail.LastModifiedByName = message.From.Name;
ticketDetail.LastModifiedByObjectId = message.From.AadObjectId;
ticketDetail.TicketStatus = (int)TicketState.Vazgeçilmiş;
bool success = await ticketDetailStorageProvider.UpsertTicketAsync(ticketDetail);
if (!success)
{
logger.LogError("Error in updating ticket details in table storage.");
await turnContext.SendActivityAsync(localizer.GetString("AzureStorageErrorText"));
return;
}
logger.LogInformation("Withdrawn the ticket:" + ticketDetail.TicketId);
IMessageActivity smeWithdrawNotification = MessageFactory.Text(localizer.GetString("SmeWithdrawNotificationText", ticketDetail.RequesterName));
var itemElementMapping = await cardConfigurationStorageProvider.GetCardItemElementMappingAsync(ticketDetail?.CardId);
await CardHelper.UpdateSMECardAsync(turnContext, ticketDetail, smeWithdrawNotification, appBaseUrl, itemElementMapping, localizer, logger, cancellationToken);
await CardHelper.UpdateRequestCardForEndUserAsync(turnContext, endUserUpdateCard);
break;
}
}