/// <summary>
/// Building the fact set to render out the user facing details.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <param name="activityLocalTimestamp">The local timestamp.</param>
/// <returns>The adaptive facts.</returns>
private List <AdaptiveFact> BuildFactSet(TicketEntity ticket, DateTimeOffset?activityLocalTimestamp)
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
factList.Add(new AdaptiveFact
{
Title = Strings.StatusFactTitle,
Value = CardHelper.GetUserTicketDisplayStatus(this.ticket),
});
factList.Add(new AdaptiveFact
{
Title = Strings.TitleFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Title, CardHelper.TitleMaxDisplayLength),
});
if (!string.IsNullOrEmpty(ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Description, CardHelper.DescriptionMaxDisplayLength),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.DateCreatedDisplayFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateCreated, activityLocalTimestamp),
});
if (ticket.Status == (int)TicketState.Closed)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ClosedFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateClosed.Value, activityLocalTimestamp),
});
}
return(factList);
}
/// <summary>
/// Building the fact set to render out the user facing details.
/// </summary>
/// <returns>The adaptive facts.</returns>
private List <AdaptiveFact> BuildFactSet()
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
factList.Add(new AdaptiveFact
{
Title = Strings.StatusFactTitle,
Value = CardHelper.GetUserTicketDisplayStatus(this.ticket),
});
factList.Add(new AdaptiveFact
{
Title = Strings.TitleFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Title, CardHelper.TitleMaxDisplayLength),
});
if (!string.IsNullOrEmpty(this.ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Description, CardHelper.DescriptionMaxDisplayLength),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.DateCreatedDisplayFactTitle,
Value = CardHelper.GetFormattedDateForAdaptiveCard(this.ticket.DateCreated),
});
if (this.ticket.Status == (int)TicketState.Closed)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ClosedFactTitle,
Value = CardHelper.GetFormattedDateForAdaptiveCard(this.ticket.DateClosed.Value),
});
}
return(factList);
}
/// <summary>
/// Building the fact set to render out the user facing details.
/// </summary>
/// <param name="ticket">The current ticket information.</param>
/// <param name="activityLocalTimestamp">The local timestamp.</param>
/// <returns>The adaptive facts.</returns>
private List <AdaptiveFact> BuildFactSet(TicketEntity ticket, DateTimeOffset?activityLocalTimestamp)
{
List <AdaptiveFact> factList = new List <AdaptiveFact>();
if (!string.IsNullOrEmpty(ticket.TicketId))
{
factList.Add(new AdaptiveFact
{
Title = Strings.TicketIDFact,
Value = ticket.TicketId.Substring(0, 8),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.StatusFactTitle,
Value = CardHelper.GetUserTicketDisplayStatus(this.ticket),
});
if (ticket.Status != (int)TicketState.UnAssigned)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ExpertFact,
Value = ticket.AssignedToName,
});
}
if (!string.IsNullOrEmpty(ticket.Subject))
{
factList.Add(new AdaptiveFact
{
Title = Strings.SubjectFact,
Value = ticket.Subject,
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.TitleFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Title, CardHelper.TitleMaxDisplayLength),
});
if (!string.IsNullOrEmpty(ticket.Description))
{
factList.Add(new AdaptiveFact
{
Title = Strings.DescriptionFact,
Value = CardHelper.TruncateStringIfLonger(this.ticket.Description, CardHelper.DescriptionMaxDisplayLength),
});
}
factList.Add(new AdaptiveFact
{
Title = Strings.DateCreatedDisplayFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateCreated, activityLocalTimestamp),
});
if (ticket.Status == (int)TicketState.Pending && this.ticket.PendingComment != null)
{
factList.Add(new AdaptiveFact
{
Title = Strings.CommentText,
Value = CardHelper.TruncateStringIfLonger(this.ticket.PendingComment, CardHelper.DescriptionMaxDisplayLength),
});
}
if (ticket.Status == (int)TicketState.Resolved)
{
factList.Add(new AdaptiveFact
{
Title = Strings.ClosedFactTitle,
Value = CardHelper.GetFormattedDateInUserTimeZone(this.ticket.DateClosed.Value, activityLocalTimestamp),
});
if (this.ticket.ResolveComment != null)
{
factList.Add(new AdaptiveFact
{
Title = Strings.CommentText,
Value = CardHelper.TruncateStringIfLonger(this.ticket.ResolveComment, CardHelper.DescriptionMaxDisplayLength),
});
}
}
return(factList);
}