private void ProcessSupportSelection(RecognizeOutcomeEvent outcome, CallState callStateForClient)
{
if (outcome.RecognizeOutcome.Outcome != Outcome.Success)
{
outcome.ResultingWorkflow.Actions = new List<ActionBase> { CreateSupportMenu() };
return;
}
switch (outcome.RecognizeOutcome.ChoiceOutcome.ChoiceName)
{
case SupportOutages:
outcome.ResultingWorkflow.Actions = new List<ActionBase>
{
GetPromptForText(IvrOptions.CurrentOutages),
CreateSupportMenu()
};
break;
case SupportConsultant:
SetupRecording(outcome.ResultingWorkflow);
break;
default:
callStateForClient.InitiallyChosenMenuOption = null;
SetupInitialMenu(outcome.ResultingWorkflow);
break;
}
}
private void ProcessMainMenuSelection(RecognizeOutcomeEvent outcome, CallState callStateForClient)
{
if (outcome.RecognizeOutcome.Outcome != Outcome.Success)
{
SetupInitialMenu(outcome.ResultingWorkflow);
return;
}
switch (outcome.RecognizeOutcome.ChoiceOutcome.ChoiceName)
{
case NewClient:
callStateForClient.InitiallyChosenMenuOption = NewClient;
outcome.ResultingWorkflow.Actions = new List<ActionBase> { CreateNewClientMenu() };
break;
case Support:
callStateForClient.InitiallyChosenMenuOption = Support;
outcome.ResultingWorkflow.Actions = new List<ActionBase> { CreateSupportMenu() };
break;
case Payments:
callStateForClient.InitiallyChosenMenuOption = Payments;
outcome.ResultingWorkflow.Actions = new List<ActionBase> { CreatePaymentsMenu() };
break;
case MoreInfo:
callStateForClient.InitiallyChosenMenuOption = MoreInfo;
outcome.ResultingWorkflow.Actions = new List<ActionBase> { GetPromptForText(IvrOptions.MoreInfoPrompt) };
break;
default:
SetupInitialMenu(outcome.ResultingWorkflow);
break;
}
}
private void ProcessPaymentsSelection(RecognizeOutcomeEvent outcome, CallState callStateForClient)
{
if (outcome.RecognizeOutcome.Outcome != Outcome.Success)
{
outcome.ResultingWorkflow.Actions = new List<ActionBase> { CreatePaymentsMenu() };
return;
}
switch (outcome.RecognizeOutcome.ChoiceOutcome.ChoiceName)
{
case PaymentDetails:
outcome.ResultingWorkflow.Actions = new List<ActionBase>
{
GetPromptForText(IvrOptions.PaymentDetailsMessage),
CreatePaymentsMenu()
};
break;
case PaymentNotVisible:
SetupRecording(outcome.ResultingWorkflow);
break;
default:
callStateForClient.InitiallyChosenMenuOption = null;
SetupInitialMenu(outcome.ResultingWorkflow);
break;
}
}
private Task OnRecognizeCompleted(RecognizeOutcomeEvent recognizeOutcomeEvent)
{
var callStateForClient = _callStateMap[recognizeOutcomeEvent.ConversationResult.Id];
switch (callStateForClient.InitiallyChosenMenuOption)
{
case null:
ProcessMainMenuSelection(recognizeOutcomeEvent, callStateForClient);
break;
case NewClient:
ProcessNewClientSelection(recognizeOutcomeEvent, callStateForClient);
break;
case Support:
ProcessSupportSelection(recognizeOutcomeEvent, callStateForClient);
break;
case Payments:
ProcessPaymentsSelection(recognizeOutcomeEvent, callStateForClient);
break;
default:
SetupInitialMenu(recognizeOutcomeEvent.ResultingWorkflow);
break;
}
return Task.FromResult(true);
}
