/// <summary>
/// Gets the outgoing email format body preview.
/// </summary>
/// <param name="IncidentId">The incident id.</param>
/// <returns></returns>
public static string GetOutgoingEmailFormatBodyPreview(int issueId)
{
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(issueId));
string issueTitle = Incident.GetIncidentTitle(issueId);
string issueLink = Alerts2.MakeIssueLink(issueId);
string issueTicket = TicketUidUtil.Create(incidentBox.IdentifierMask, issueId);
StringBuilder sb = new StringBuilder(incidentBox.Document.GeneralBlock.OutgoingEmailFormatBody, 4096);
sb.Replace("[=Title=]", issueTitle);
sb.Replace("[=Ticket=]", issueTicket);
//sb.Replace("[=Text=]", node.Text);
string linkStart = string.Format(CultureInfo.InvariantCulture, "<a href=\"{0}\">", HttpUtility.HtmlAttributeEncode(issueLink));
sb.Replace("[=Link=]", linkStart);
sb.Replace("[=/Link=]", "</a>");
UserLight currentUser = Security.CurrentUser;
if (currentUser != null)
{
sb.Replace("[=FirstName=]", currentUser.FirstName);
sb.Replace("[=LastName=]", currentUser.LastName);
sb.Replace("[=Email=]", currentUser.Email);
using (IDataReader reader = User.GetUserProfile(currentUser.UserID))
{
if (reader.Read())
{
sb.Replace("[=Phone=]", reader["Phone"].ToString());
sb.Replace("[=Fax=]", reader["Fax"].ToString());
sb.Replace("[=Mobile=]", reader["Mobile"].ToString());
sb.Replace("[=Position=]", reader["Position"].ToString());
sb.Replace("[=Department=]", reader["Department"].ToString());
sb.Replace("[=Company=]", reader["Company"].ToString());
sb.Replace("[=Location=]", reader["Location"].ToString());
}
}
}
return(sb.ToString());
}
public static void OpenEml(int IncidentId, int EMailMessageId, Stream outputStream)
{
Pop3Message message = EMailMessage.GetPop3Message(EMailMessageId);
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterPop3Box emailBox = EMailRouterPop3Box.ListInternal();
string SenderName = EMailMessage.GetSenderName(message);
string FromEmail = SenderName == string.Empty?emailBox.EMailAddress:
string.Format("\"{0}\" <{1}>",
SenderName,
emailBox.EMailAddress);
OutputMessageCreator output = new OutputMessageCreator(message, IncidentId, emailBox.EMailAddress, FromEmail);
output.AddRecipient(Security.CurrentUser.UserID);
string Subject = (message.Subject == null?string.Empty:message.Subject);
if (Subject == string.Empty)
{
// OZ: Maybe: Set Default Inicdent Title if subject is empty
//Subject = Incident.GetIncidentTitle(IncidentId);
}
if (TicketUidUtil.LoadFromString(Subject) == string.Empty)
{
output.Subject = string.Format("[{0}] {1}", TicketUidUtil.Create(incidentBox.IdentifierMask, IncidentId), Subject);
}
OutputMessage outputMsg = (OutputMessage)output.Create()[0];
outputStream.Write(outputMsg.Data, 0, outputMsg.Data.Length);
outputStream.Flush();
}
public static ArrayList Send(int IncidentId, EMailRouterPop3Box pop3Box, Pop3Message InMsg, string[] RecipientEmails)
{
ArrayList retVal = new ArrayList();
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock;
if (pop3Box.IsInternal)
{
#region Internal -> Extrenal
// Internal -> Internal Info
// 2009-06-16 OZ: Add Chech send emails to internal users
if (settings.AllowEMailRouting)
{
// 2007-02-12 OZ: "FN LN" <*****@*****.**>
string FromEmail = string.Format("\"{0} {1}\" <{2}>",
Security.CurrentUser.LastName,
Security.CurrentUser.FirstName,
pop3Box.EMailAddress);
OutputMessageCreator output2Iternal = new OutputMessageCreator(InMsg, IncidentId, pop3Box.EMailAddress, FromEmail);
// Exclude a message sender
//output2Iternal.AddIgnoreRecipient(EMailMessage.GetSenderEmail(InMsg));
// Load InternalUser
foreach (int UserId in GetInternalUsersByIncidentId(IncidentId))
{
output2Iternal.AddRecipient(UserId);
retVal.Add(UserId);
}
// Load InformationRecipientList
// foreach(int infoRecipient in IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock.InformationRecipientList)
// {
// output2Iternal.AddRecipient(infoRecipient);
// }
foreach (OutputMessage outputMsg in output2Iternal.Create())
{
//try
//{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, pop3Box.EMailRouterPop3BoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
//}
//catch(Exception ex)
//{
// System.Diagnostics.Trace.WriteLine(ex);
// Log.WriteError(ex.ToString());
//}
}
}
// Internal -> Extrenal
string publicEmail = FindEMailRouterPublicEmail(IncidentId);
if (publicEmail != string.Empty)
{
//EMailRouterPop3Box externalPop3Box = EMailRouterPop3Box.Load(realEMailBoxId);
OutputMessageCreator output2External = new OutputMessageCreator(InMsg, IncidentId, publicEmail, publicEmail);
// Load External Senders
// foreach(string exRecipient in EMailMessage.GetExternalSendersByIncidentId(IncidentId))
// {
// output2External.AddRecipient(exRecipient);
// }
// Load External Senders
foreach (EMailIssueExternalRecipient exRecipient in EMailIssueExternalRecipient.List(IncidentId))
{
output2External.AddRecipient(exRecipient.EMail);
}
// 2007-03-12 RecipientEmails Addon
if (RecipientEmails != null)
{
foreach (string exItem in RecipientEmails)
{
int emailUserId = DBUser.GetUserByEmail(exItem, false);
if (emailUserId > 0)
{
if (!retVal.Contains(emailUserId))
{
output2External.AddRecipient(exItem);
retVal.Add(emailUserId);
}
}
else
{
output2External.AddRecipient(exItem);
}
}
}
//
int emailBoxId = EMail.EMailRouterOutputMessage.FindEMailRouterPublicId(IncidentId);
foreach (OutputMessage outputMsg in output2External.Create())
{
//try
//{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, emailBoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
//}
//catch(Exception ex)
//{
// System.Diagnostics.Trace.WriteLine(ex);
// Log.WriteError(ex.ToString());
//}
}
}
#endregion
}
else
{
if (!settings.AllowEMailRouting)
{
return(retVal);
}
EMailRouterPop3Box internalPop3Box = EMailRouterPop3Box.ListInternal();
if (internalPop3Box == null)
{
return(retVal);
}
#region // External -> Internal
// External -> Internal
string SenderName = EMailMessage.GetSenderName(InMsg);
string FromEmail = SenderName == string.Empty?internalPop3Box.EMailAddress:
string.Format("\"{0}\" <{1}>",
SenderName,
internalPop3Box.EMailAddress);
OutputMessageCreator output = new OutputMessageCreator(InMsg, IncidentId, internalPop3Box.EMailAddress, FromEmail);
string Subject = (InMsg.Subject == null?string.Empty:InMsg.Subject);
if (Subject == string.Empty)
{
// OZ: Maybe: Set Default Inicdent Title if subject is empty
//Subject = Incident.GetIncidentTitle(IncidentId);
}
if (TicketUidUtil.LoadFromString(Subject) == string.Empty)
{
output.Subject = string.Format("[{0}] {1}", TicketUidUtil.Create(incidentBox.IdentifierMask, IncidentId), Subject);
}
foreach (int UserId in GetInternalUsersByIncidentId(IncidentId))
{
output.AddRecipient(UserId);
retVal.Add(UserId);
}
// IncidentBoxDocument incidentDoc = IncidentBoxDocument.Load(incidentBox.IncidentBoxId);
//
// foreach(int infoRecipient in incidentDoc.EMailRouterBlock.InformationRecipientList)
// {
// output.AddRecipient(infoRecipient);
// }
foreach (OutputMessage outputMsg in output.Create())
{
//try
//{
SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, internalPop3Box.EMailRouterPop3BoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data);
//}
//catch(Exception ex)
//{
// System.Diagnostics.Trace.WriteLine(ex);
// Log.WriteError(ex.ToString());
//}
}
#endregion
}
return(retVal);
}
public static void Open(int IncidentId, int EMailMessageId, Stream outputStream)
{
System.Reflection.Assembly asm = typeof(MsgMessage).Assembly;
Pop3Message message = EMailMessage.GetPop3Message(EMailMessageId);
IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId));
EMailRouterPop3Box box = EMailRouterPop3Box.ListInternal();
string receiver = Security.CurrentUser.Email; //EMailMessage.GetSenderEmail(message);
string sender = box.EMailAddress;
using (Stream stream = asm.GetManifestResourceStream("Mediachase.IBN.Business.Resources.template.msg"))
{
using (MemoryStream memStream = new MemoryStream())
{
using (MsgHelper helper = new MsgHelper(stream))
{
helper.SetSenderEmail(sender);
//string SenderName = EMailMessage.GetSenderName(message);
//helper.SetSenderName(SenderName==string.Empty?sender:SenderName);
helper.SetSenderName(sender);
string IncidentTitle = Incident.GetIncidentTitle(IncidentId);
string IncidentTicket = TicketUidUtil.Create(incidentBox.IdentifierMask, IncidentId);
string Subject = (message.Subject == null?string.Empty:message.Subject);
if (Subject == string.Empty)
{
// OZ: Maybe: Set Default Inicdent Title if subject is empty
//Subject = Incident.GetIncidentTitle(IncidentId);
}
if (TicketUidUtil.LoadFromString(Subject) == string.Empty)
{
Subject = string.Format("[{0}] {1}", TicketUidUtil.Create(incidentBox.IdentifierMask, IncidentId), Subject);
}
helper.SetReceiverName(Security.CurrentUser.DisplayName);
helper.SetDisplayTo(receiver);
helper.SetReceiverEmail(receiver);
helper.SetCreationTimes(DateTime.UtcNow);
helper.SetSubject(Subject);
helper.SetBody(message.BodyText);
if (message.BodyHtml == null || message.BodyHtml.Trim() == String.Empty)
{
helper.SetHtmlBody(message.BodyText);
}
else
{
helper.SetHtmlBody(message.BodyHtml);
}
helper.Commit();
helper.createMSG(memStream);
memStream.Flush();
memStream.Seek(0, SeekOrigin.Begin);
const int bufLen = 1024;
byte[] buffer = new byte[bufLen];
int bytesRead;
while ((bytesRead = memStream.Read(buffer, 0, bufLen)) > 0)
{
outputStream.Write(buffer, 0, bytesRead);
}
outputStream.Flush();
}
}
}
}
