public static void OpenEml(int IncidentId, int EMailMessageId, Stream outputStream) { Pop3Message message = EMailMessage.GetPop3Message(EMailMessageId); IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId)); EMailRouterPop3Box emailBox = EMailRouterPop3Box.ListInternal(); string SenderName = EMailMessage.GetSenderName(message); string FromEmail = SenderName == string.Empty?emailBox.EMailAddress: string.Format("\"{0}\" <{1}>", SenderName, emailBox.EMailAddress); OutputMessageCreator output = new OutputMessageCreator(message, IncidentId, emailBox.EMailAddress, FromEmail); output.AddRecipient(Security.CurrentUser.UserID); string Subject = (message.Subject == null?string.Empty:message.Subject); if (Subject == string.Empty) { // OZ: Maybe: Set Default Inicdent Title if subject is empty //Subject = Incident.GetIncidentTitle(IncidentId); } if (TicketUidUtil.LoadFromString(Subject) == string.Empty) { output.Subject = string.Format("[{0}] {1}", TicketUidUtil.Create(incidentBox.IdentifierMask, IncidentId), Subject); } OutputMessage outputMsg = (OutputMessage)output.Create()[0]; outputStream.Write(outputMsg.Data, 0, outputMsg.Data.Length); outputStream.Flush(); }
/// <summary> /// Initializes a new instance of the <see cref="EMailMessageInfo"/> class. /// </summary> /// <param name="EMailMessageId">The E mail message id.</param> protected EMailMessageInfo(int EMailMessageId) { _EMailMessageId = EMailMessageId; // Load Message Row EMailMessageRow row = new EMailMessageRow(EMailMessageId); ///////////////// Test // E:\Util\BlobDataExtractor\output24700.eml //System.IO.StreamReader st = new System.IO.StreamReader(@"D:\EMailMessage_72848.eml", System.Text.Encoding.Default); //string strmsg = st.ReadToEnd(); //byte[] buffer = System.Text.Encoding.Default.GetBytes(strmsg); //System.IO.MemoryStream memStream = new System.IO.MemoryStream(buffer, 0, buffer.Length, true, true); /////////////// _created = Database.DBCommon.GetLocalDate(Security.CurrentUser.TimeZoneId, row.Created); MemoryStream memStream = new MemoryStream(row.EmlMessage.Length); memStream.Write(row.EmlMessage, 0, row.EmlMessage.Length); memStream.Position = 0; Pop3Message message = new Pop3Message(memStream); // Load Headers _headers.Add(message.Headers); // Extract Html Body _htmlBody = ConvertBody(message); // Extract Attachments _attachments = (AttachmentInfo[])ExtractAttachments(message.MimeEntries).ToArray(typeof(AttachmentInfo)); _senderEmail = EMailMessage.GetSenderEmail(message); _senderName = EMailMessage.GetSenderName(message); _emailBoxId = row.EMailRouterPop3BoxId; }
/// <summary> /// Adds to incident message. /// </summary> /// <param name="IsInternal">if set to <c>true</c> [is internal].</param> /// <param name="IncidentId">The incident id.</param> /// <param name="EMailMessageId">The E mail message id.</param> /// <param name="msg">The MSG.</param> /// <returns></returns> public static int AddToIncidentMessage(bool IsInternal, int IncidentId, int EMailMessageId, Pop3Message msg) { IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId)); if (IsInternal) { // 2007-02-15: OZ: New Messagew Addon Issue2.SetNewMessage(IncidentId, false); // // TODO: If Responsible is Group, set current user as responsible return(AddInternalEMail2Incident(IncidentId, EMailMessageId, EMailMessage.GetSenderName(msg), EMailMessage.GetSenderEmail(msg))); } else { // 2007-02-15: OZ: New Messagew Addon Issue2.SetNewMessage(IncidentId, true); // return(AddExternalEMail2Incident(IncidentId, EMailMessageId, EMailMessage.GetSenderName(msg), EMailMessage.GetSenderEmail(msg))); } }
public static ArrayList Send(int IncidentId, EMailRouterPop3Box pop3Box, Pop3Message InMsg, string[] RecipientEmails) { ArrayList retVal = new ArrayList(); IncidentBox incidentBox = IncidentBox.Load(Incident.GetIncidentBox(IncidentId)); EMailRouterIncidentBoxBlock settings = IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock; if (pop3Box.IsInternal) { #region Internal -> Extrenal // Internal -> Internal Info // 2009-06-16 OZ: Add Chech send emails to internal users if (settings.AllowEMailRouting) { // 2007-02-12 OZ: "FN LN" <*****@*****.**> string FromEmail = string.Format("\"{0} {1}\" <{2}>", Security.CurrentUser.LastName, Security.CurrentUser.FirstName, pop3Box.EMailAddress); OutputMessageCreator output2Iternal = new OutputMessageCreator(InMsg, IncidentId, pop3Box.EMailAddress, FromEmail); // Exclude a message sender //output2Iternal.AddIgnoreRecipient(EMailMessage.GetSenderEmail(InMsg)); // Load InternalUser foreach (int UserId in GetInternalUsersByIncidentId(IncidentId)) { output2Iternal.AddRecipient(UserId); retVal.Add(UserId); } // Load InformationRecipientList // foreach(int infoRecipient in IncidentBoxDocument.Load(incidentBox.IncidentBoxId).EMailRouterBlock.InformationRecipientList) // { // output2Iternal.AddRecipient(infoRecipient); // } foreach (OutputMessage outputMsg in output2Iternal.Create()) { //try //{ SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, pop3Box.EMailRouterPop3BoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data); //} //catch(Exception ex) //{ // System.Diagnostics.Trace.WriteLine(ex); // Log.WriteError(ex.ToString()); //} } } // Internal -> Extrenal string publicEmail = FindEMailRouterPublicEmail(IncidentId); if (publicEmail != string.Empty) { //EMailRouterPop3Box externalPop3Box = EMailRouterPop3Box.Load(realEMailBoxId); OutputMessageCreator output2External = new OutputMessageCreator(InMsg, IncidentId, publicEmail, publicEmail); // Load External Senders // foreach(string exRecipient in EMailMessage.GetExternalSendersByIncidentId(IncidentId)) // { // output2External.AddRecipient(exRecipient); // } // Load External Senders foreach (EMailIssueExternalRecipient exRecipient in EMailIssueExternalRecipient.List(IncidentId)) { output2External.AddRecipient(exRecipient.EMail); } // 2007-03-12 RecipientEmails Addon if (RecipientEmails != null) { foreach (string exItem in RecipientEmails) { int emailUserId = DBUser.GetUserByEmail(exItem, false); if (emailUserId > 0) { if (!retVal.Contains(emailUserId)) { output2External.AddRecipient(exItem); retVal.Add(emailUserId); } } else { output2External.AddRecipient(exItem); } } } // int emailBoxId = EMail.EMailRouterOutputMessage.FindEMailRouterPublicId(IncidentId); foreach (OutputMessage outputMsg in output2External.Create()) { //try //{ SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, emailBoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data); //} //catch(Exception ex) //{ // System.Diagnostics.Trace.WriteLine(ex); // Log.WriteError(ex.ToString()); //} } } #endregion } else { if (!settings.AllowEMailRouting) { return(retVal); } EMailRouterPop3Box internalPop3Box = EMailRouterPop3Box.ListInternal(); if (internalPop3Box == null) { return(retVal); } #region // External -> Internal // External -> Internal string SenderName = EMailMessage.GetSenderName(InMsg); string FromEmail = SenderName == string.Empty?internalPop3Box.EMailAddress: string.Format("\"{0}\" <{1}>", SenderName, internalPop3Box.EMailAddress); OutputMessageCreator output = new OutputMessageCreator(InMsg, IncidentId, internalPop3Box.EMailAddress, FromEmail); string Subject = (InMsg.Subject == null?string.Empty:InMsg.Subject); if (Subject == string.Empty) { // OZ: Maybe: Set Default Inicdent Title if subject is empty //Subject = Incident.GetIncidentTitle(IncidentId); } if (TicketUidUtil.LoadFromString(Subject) == string.Empty) { output.Subject = string.Format("[{0}] {1}", TicketUidUtil.Create(incidentBox.IdentifierMask, IncidentId), Subject); } foreach (int UserId in GetInternalUsersByIncidentId(IncidentId)) { output.AddRecipient(UserId); retVal.Add(UserId); } // IncidentBoxDocument incidentDoc = IncidentBoxDocument.Load(incidentBox.IncidentBoxId); // // foreach(int infoRecipient in incidentDoc.EMailRouterBlock.InformationRecipientList) // { // output.AddRecipient(infoRecipient); // } foreach (OutputMessage outputMsg in output.Create()) { //try //{ SmtpClientUtility.SendMessage(OutgoingEmailServiceType.HelpDeskEmailBox, internalPop3Box.EMailRouterPop3BoxId, outputMsg.MailFrom, outputMsg.RcptTo, outputMsg.Subject, outputMsg.Data); //} //catch(Exception ex) //{ // System.Diagnostics.Trace.WriteLine(ex); // Log.WriteError(ex.ToString()); //} } #endregion } return(retVal); }
public IncidentInfo Create(EMailRouterPop3Box box, Mediachase.Net.Mail.Pop3Message msg) { IncidentInfo retVal = new IncidentInfo(); retVal.CreatorId = box.Settings.DefaultEMailIncidentMappingBlock.DefaultCreator; retVal.EMailBox = box.EMailRouterPop3BoxId; retVal.Title = msg.Subject == null?string.Empty:msg.Subject; if (retVal.Title == string.Empty) { // Set Default Inicdent Title if subject is empty string SenderID = EMailMessage.GetSenderName(msg); if (SenderID == string.Empty) { SenderID = EMailMessage.GetSenderEmail(msg); } retVal.Title = string.Format("{0} ({1})", SenderID, DateTime.Now.ToString("d")); } // OZ: 2008-07-30 Added description defenition rules if (box.Settings.DefaultEMailIncidentMappingBlock.DescriptionId == -1) { retVal.Description = string.Empty; retVal.EMailBody = EMailMessageInfo.ExtractTextFromHtml(msg); } else { retVal.Description = EMailMessageInfo.ExtractTextFromHtml(msg); retVal.EMailBody = retVal.Description; } // int priorityId = GetPriorityId(box, msg); if (priorityId < 0) // <0 From Email { retVal.PriorityId = 500; string importance = msg.Importance; if (importance != null) { switch (importance.ToLower()) { case "low": retVal.PriorityId = 0; break; case "normal": retVal.PriorityId = 500; break; case "high": retVal.PriorityId = 750; break; } } } else { retVal.PriorityId = priorityId; } retVal.MailSenderEmail = EMailMessage.GetSenderEmail(msg); retVal.SeverityId = GetSeverityId(box, msg); retVal.TypeId = GetTypeId(box, msg); retVal.GeneralCategories.AddRange(GetGeneralCategories(box, msg)); retVal.IncidentCategories.AddRange(GetIncidentCategories(box, msg)); // OZ: 2007-01-11 retVal.ProjectId = box.Settings.DefaultEMailIncidentMappingBlock.ProjectId; retVal.IncidentBoxId = box.Settings.DefaultEMailIncidentMappingBlock.IncidentBoxId; // OZ: 2007-01-22 retVal.OrgUid = box.Settings.DefaultEMailIncidentMappingBlock.OrgUid; retVal.ContactUid = box.Settings.DefaultEMailIncidentMappingBlock.ContactUid; return(retVal); }