private void remove_Click(object sender, EventArgs e)
{
AskAdminID admin = new AskAdminID();
admin.ShowDialog();
int admin_id = admin.id;
using (ticket_systemEntities db = new ticket_systemEntities())
{
ObjectParameter count = new ObjectParameter("res", SqlDbType.Int);
if (t.admin_id == admin_id)
{
db.RemoveTicket(this.t.code, count);
try
{
db.SaveChanges();
}
catch (DbUpdateConcurrencyException exc)
{
TicketSystemDBQueryable.overwrite(exc);
}
}
if (!count.Value.Equals(0))
{
MessageBox.Show("Ticket successfully removed");
OnTicketChanged(EventArgs.Empty);
}
else
{
MessageBox.Show("Error");
}
}
Close();
}
private void remove_Click(object sender, EventArgs e)
{
AskAdminID admin = new AskAdminID();
admin.ShowDialog();
int admin_id = admin.id;
if (actions != null && ticket.admin_id == admin_id)
{
Boolean removed = false;
if (this.admin.id == admin_id)
{
removed = TicketDAO.removeTicket(database, ticket.code);
}
if (removed)
{
MessageBox.Show("Ticket successfully removed");
OnTicketChanged(EventArgs.Empty);
Close();
}
else
{
MessageBox.Show("Error");
}
}
else
{
MessageBox.Show("Error");
}
}
private void submit_action_Click(object sender, EventArgs e)
{
AskAdminID admin = new AskAdminID();
admin.ShowDialog();
int admin_id = admin.id;
if (state_list.SelectedItem.ToString().Equals(ticket.STATE))
{
int order = steps_list.SelectedIndex;
if (order >= 0)
{
L_IckEtS.model.Action action = new L_IckEtS.model.Action(note.Text, ticket.code, admin_id, order + 1, ticket.id_type);
ActionDAO.insertAction(database, action);
Close();
}
else
{
MessageBox.Show("Must Select a step");
}
//TODO: Test
}
else
{
if (actions_list.Items.Count > 0)
{
if (ticket.admin_id == admin_id)
{
TicketDAO.closeTicket(database, ticket.code);
OnTicketChanged(EventArgs.Empty);
Close();
}
else
{
MessageBox.Show("You cannot close this ticket");
}
}
else
{
MessageBox.Show("This ticket has no Actions");
}
}
}
private void submit_action_Click(object sender, EventArgs e)
{
AskAdminID admin = new AskAdminID();
admin.ShowDialog();
int admin_id = admin.id;
using (ticket_systemEntities db = new ticket_systemEntities())
{
if (state_list.SelectedItem.ToString().Equals(t.STATE))
{
int order = steps_list.SelectedIndex;
if (order != -1)
{
db.CreateAction(note.Text, t.code, admin_id, order + 1, t.id_type);
try
{
db.SaveChanges();
}
catch (DbUpdateConcurrencyException exc)
{
TicketSystemDBQueryable.overwrite(exc);
}
Close();
}
else
{
MessageBox.Show("Must choose step to resolve");
}
}
else
{
if (new TicketSystemDBQueryable().existsActions(db, t.code))
{
if (t.admin_id == admin_id)
{
db.CloseTicket(t.code);
try
{
db.SaveChanges();
OnTicketChanged(EventArgs.Empty);
}
catch (DbUpdateConcurrencyException exc)
{
TicketSystemDBQueryable.overwrite(exc);
}
Close();
}
else
{
MessageBox.Show("You cannot close this ticket");
}
}
else
{
MessageBox.Show("This ticket has no Actions");
}
}
}
}
