//给 接收人 发送邮件
private void SendEmailToReceiver(AjaxServers.SendEmailInfo info)
{
string url = string.Empty;
if (info.ReceiverID == -2)
{
return;
}
//邮件接收人的邮箱
string userEmail = BitAuto.YanFa.Crm2009.BLL.UserInfo.Instance.GetUserEmail(info.ReceiverID);
string urlHead = BitAuto.Utils.Config.ConfigurationUtil.GetAppSettingValue("TaskProcessUrl");
if (info.DepartName.Contains("呼叫中心"))
{
url = "<a href='" + urlHead + "/WorkOrder/CCProcess.aspx?OrderID=" + info.OrderID + "'>" + info.OrderID + "</a>";
}
else
{
url = "<a href='" + urlHead + "/WorkOrder/SalesProcess.aspx?OrderID=" + info.OrderID + "'>" + info.OrderID + "</a>";
}
//邮件内容
string content = string.Empty;
content = "您有一个工单需要处理。<br/>";
content += "工单标题：" + info.Title + "<br/>";
content += "工单记录：" + info.Desc + "<br/>";
content += "最晚处理日期：" + info.LastOperTime + "<br/>";
content += "处理请点击：" + url;
if (info.ReceiverName != string.Empty)
{
BLL.EmailHelper.Instance.SendMailByWorkOrder(info.ReceiverName, info.Title, info.Desc, info.LastOperTime, url, "您有一个工单需要处理", new string[] { userEmail });
BLL.Util.InsertUserLog("【工单处理】发送邮件成功，收件人【" + info.ReceiverName + "】，邮箱【" + userEmail + "】，内容【" + content + "】");
}
}
private void CCProcessSubmit(out string msg)
{
msg = string.Empty;
if (!string.IsNullOrEmpty(Requester) && Requester.Trim() == "intelligentplatform")
{
msg = "process";
}
else
{
judgePermission(out msg);
}
if (msg == string.Empty)
{
return;
}
Web.AjaxServers.ValidateDataFormat vd = new Web.AjaxServers.ValidateDataFormat();
int contentLen = vd.GetLength(RevertContent);
if (contentLen > 600)
{
msg = "回复内容超过300个字！";
return;
}
//提交
#region 插入工单表
Entities.WorkOrderInfo model_OldWorkOrderInfo = BLL.WorkOrderInfo.Instance.GetWorkOrderInfo(OrderID);
Entities.WorkOrderInfo model_NewWorkOrderInfo = bindWorkOrderInfo(BLL.WorkOrderInfo.Instance.GetWorkOrderInfo(OrderID), out msg);
if (msg != string.Empty)
{
return;
}
model_NewWorkOrderInfo.ModifyUserID = operUserID;
model_NewWorkOrderInfo.ModifyTime = operTime;
if (RevertContent != string.Empty)
{
model_NewWorkOrderInfo.IsRevert = true;
}
BLL.WorkOrderInfo.Instance.Update(model_NewWorkOrderInfo);
#endregion
#region 插入工单回复表
EditWorkOrderRevert(model_NewWorkOrderInfo, model_OldWorkOrderInfo, out msg);
#endregion
#region 发送邮件
if (model_NewWorkOrderInfo.ReceiverName != model_OldWorkOrderInfo.ReceiverName && model_NewWorkOrderInfo.ReceiverID != null)
{
AjaxServers.SendEmailInfo sendInfo = new AjaxServers.SendEmailInfo();
sendInfo.ReceiverID = (int)model_NewWorkOrderInfo.ReceiverID;
sendInfo.ReceiverName = model_NewWorkOrderInfo.ReceiverName;
sendInfo.LastOperTime = model_NewWorkOrderInfo.LastProcessDate;
sendInfo.OrderID = model_NewWorkOrderInfo.OrderID;
sendInfo.Title = model_NewWorkOrderInfo.Title;
sendInfo.DepartName = model_NewWorkOrderInfo.ReceiverDepartName;
sendInfo.Desc = model_NewWorkOrderInfo.Content;
SendEmailToReceiver(sendInfo);
}
#endregion
msg = "true";
}
private void SalesProcessSubmit(out string msg)
{
msg = string.Empty;
if (!string.IsNullOrEmpty(Requester) && Requester.Trim() == "intelligentplatform")
{
msg = "process";
}
else
{
judgeSalesPermission(out msg);
}
if (msg == "none" || msg == "view" || msg == "over")
{
return;
}
if (string.IsNullOrEmpty(OrderID))
{
msg = "工单号不能为空！";
return;
}
if (string.IsNullOrEmpty(RevertContent))
{
msg = "回复内容不能为空！";
return;
}
Web.AjaxServers.ValidateDataFormat vd = new Web.AjaxServers.ValidateDataFormat();
int contentLen = vd.GetLength(RevertContent);
if (contentLen > 600)
{
msg = "回复内容超过300个字！";
return;
}
#region 更新工单表
Entities.WorkOrderInfo model_WorkOrderInfo = BLL.WorkOrderInfo.Instance.GetWorkOrderInfo(OrderID);
string oldReceiverName = model_WorkOrderInfo.ReceiverName;
int _receiverID;
if (int.TryParse(ReceiverID, out _receiverID))
{
//坐席操作，只有在选择接收人，才会覆盖当前操作人，否则不清空
model_WorkOrderInfo.ReceiverID = _receiverID;
model_WorkOrderInfo.ReceiverName = ReceiverName;
}
model_WorkOrderInfo.IsSales = IsSales == "true" ? true : false;
if (RevertContent != string.Empty)
{
model_WorkOrderInfo.IsRevert = true;
}
if (!string.IsNullOrEmpty(ReceiverName) && !string.IsNullOrEmpty(ReceiverID) && ReceiverID != "-2")
{
model_WorkOrderInfo.ReceiverDepartName = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetDistrictNameByUserID(int.Parse(ReceiverID));
}
model_WorkOrderInfo.ModifyTime = operTime;
model_WorkOrderInfo.ModifyUserID = operUserID;
model_WorkOrderInfo.WorkOrderStatus = (int)Entities.WorkOrderStatus.Processing;
BLL.WorkOrderInfo.Instance.Update(model_WorkOrderInfo);
#endregion
#region 插入工单回复表(原来的)
Entities.WorkOrderRevert model_Revert = new Entities.WorkOrderRevert();
if (string.IsNullOrEmpty(RTWORID)) //没有接通电话时提交回复信息，则插入[WorkOrderRevert]表一条数据
{
model_Revert.OrderID = OrderID;
model_Revert.RevertContent = RevertContent;
if (!string.IsNullOrEmpty(oldReceiverName) || !string.IsNullOrEmpty(ReceiverName))
{
model_Revert.ReceiverName = fieldDesc(oldReceiverName, model_WorkOrderInfo.ReceiverName);
model_Revert.ReceiverID = model_WorkOrderInfo.ReceiverID.ToString();
}
model_Revert.ReceiverDepartName = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetDistrictNameByUserID(operUserID);
model_Revert.WorkOrderStatus = "处理中";
model_Revert.CreateTime = operTime;
model_Revert.CreateUserID = operUserID;
BLL.WorkOrderRevert.Instance.Insert(model_Revert);
}
else //已经接通电话，并插入[WorkOrderRevert]表一条数据，则更新这条数据
{
model_Revert = BLL.WorkOrderRevert.Instance.GetWorkOrderRevert(long.Parse(RTWORID));
model_Revert.RevertContent = RevertContent;
if (!string.IsNullOrEmpty(oldReceiverName) || !string.IsNullOrEmpty(ReceiverName))
{
model_Revert.ReceiverName = fieldDesc(oldReceiverName, model_WorkOrderInfo.ReceiverName);
model_Revert.ReceiverID = model_WorkOrderInfo.ReceiverID.ToString();
}
model_Revert.WorkOrderStatus = "处理中";
BLL.WorkOrderRevert.Instance.Update(model_Revert);
}
#endregion
#region 插入工单回复表、工单日志表
//Entities.WorkOrderLog log = new Entities.WorkOrderLog();
//Entities.WorkOrderReceiver receiver = new Entities.WorkOrderReceiver();
//if (string.IsNullOrEmpty(RTWORID)) //没有接通电话时提交回复信息，则插入 日志表、回复表
//{
// log.OrderID = OrderID;
// if (!string.IsNullOrEmpty(oldReceiverName) || !string.IsNullOrEmpty(ReceiverName))
// {
// log.LogDesc = fieldDesc(oldReceiverName, model_WorkOrderInfo.ReceiverName);
// /// model_Revert.WorkOrderStatus = "处理中";
// }
// log.CreateTime = operTime;
// log.CreateUserID = operUserID;
// receiver.RevertContent = RevertContent;
// receiver.ReceiverUserID = model_WorkOrderInfo.ReceiverID;
// receiver.ReceiverDepartName = BitAuto.YanFa.SysRightManager.Common.UserInfo.Instance.GetDistrictNameByUserID(operUserID);
// receiver.CreateTime = operTime;
// receiver.CreateUserID = operUserID;
// int ReceiverRecID = BLL.WorkOrderReceiver.Instance.Insert(receiver);
// log.ReceiverRecID = ReceiverRecID;
// BLL.WorkOrderLog.Instance.Insert(log);
//}
//else
//{
// receiver = BLL.WorkOrderReceiver.Instance.GetWorkOrderReceiver(int.Parse(RTWORID));
// receiver.RevertContent = RevertContent;
// receiver.ReceiverUserID = model_WorkOrderInfo.ReceiverID;
// log = BLL.WorkOrderLog.Instance.GetWorkOrderLogByRtRecID(int.Parse(RTWORID));
// if (!string.IsNullOrEmpty(oldReceiverName) || !string.IsNullOrEmpty(ReceiverName))
// {
// log .LogDesc= fieldDesc(oldReceiverName, model_WorkOrderInfo.ReceiverName);
// //model_Revert.WorkOrderStatus = "处理中";
// }
// BLL.WorkOrderLog.Instance.Update(log);
// BLL.WorkOrderReceiver.Instance.Update(receiver);
//}
#endregion
#region 发送邮件
if (int.TryParse(ReceiverID, out _receiverID))
{
AjaxServers.SendEmailInfo sendInfo = new AjaxServers.SendEmailInfo();
sendInfo.ReceiverID = _receiverID;
sendInfo.ReceiverName = ReceiverName;
sendInfo.LastOperTime = model_WorkOrderInfo.LastProcessDate;
sendInfo.OrderID = model_WorkOrderInfo.OrderID;
sendInfo.Title = model_WorkOrderInfo.Title;
sendInfo.DepartName = model_WorkOrderInfo.ReceiverDepartName;
sendInfo.Desc = model_WorkOrderInfo.Content;
SendEmailToReceiver(sendInfo);
}
#endregion
msg = "true";
}