private void btnLookupTicket(object sender, RoutedEventArgs e)
{
SDTicket.showTicket(tbTicketInfo, txtTicket.Text);
}
public static bool showTicket(TextBlock tbNote, string ticketNumber)
{
SDTicket.RequestLongForm ticketInfo = SDTicket.getServiceTicketEntry(ticketNumber);
if (ticketInfo != null)
{
tbNote.Inlines.Clear();
tbNote.Inlines.Add(new Run("Category: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.CATEGORY + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("By: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.CREATEDBY + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Time: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.CREATEDTIME + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Dept: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.DEPARTMENT + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Requester: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.REQUESTER + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("E-Mail: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.REQUESTEREMAIL + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Subject: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.SUBJECT + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Desc: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.SHORTDESCRIPTION.TrimStart().Replace(" ", " ") + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
tbNote.Inlines.Add(new Run("Technician: ")
{
FontWeight = FontWeights.Bold
});
tbNote.Inlines.Add(new Run(ticketInfo.TECHNICIAN + Environment.NewLine)
{
Foreground = Brushes.MidnightBlue
});
return(true);
}
else
{
tbNote.Inlines.Clear();
tbNote.Inlines.Add(new Run("Unable to find ticket")
{
FontWeight = FontWeights.Bold
});
return(false);
// MarkTicketAsBad(ticketNumber);
}
}
