public ContactModel[] LookupContactList(string firstname, string lastname, string phone, string email, int _logIncidentId = 0, int _logContactId = 0) { string request, response, logMessage, logNote; CONTACTSVC.WC_Contacts_BSClient client = new CONTACTSVC.WC_Contacts_BSClient(binding, addr); MyEndpointBehavior eBehavior = new MyEndpointBehavior(); client.Endpoint.Behaviors.Add(eBehavior); if (ContactServiceTimeout > 0) client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(ContactServiceTimeout ); ContactModel[] retvals = null; if (String.IsNullOrWhiteSpace(ContactURL) || String.IsNullOrWhiteSpace(ContactServiceUsername) || String.IsNullOrWhiteSpace(ContactServicePassword)) { throw new Exception("Provider's InitForContact not run."); } //WC_Contacts_BS client = SiebelProxyFactory.GetContactInstance(ContactListLookupURL, ContactServiceUsername, ContactServicePassword, ContactServiceTimeout); CONTACTSVC.WC_Contacts_BSQueryPage_Input ip = new CONTACTSVC.WC_Contacts_BSQueryPage_Input(); ip.ListOfWc_Contacts_Io = new CONTACTSVC.ListOfWc_Contacts_IoQuery(); ip.ListOfWc_Contacts_Io.Contact = new CONTACTSVC.ContactQuery(); ip.ListOfWc_Contacts_Io.Contact.EmailAddress = new CONTACTSVC.queryType(); ip.ListOfWc_Contacts_Io.Contact.EmailAddress.Value = String.Empty; ip.ListOfWc_Contacts_Io.Contact.WorkPhone = new CONTACTSVC.queryType(); ip.ListOfWc_Contacts_Io.Contact.WorkPhone.Value = String.Empty; ip.ListOfWc_Contacts_Io.Contact.FirstName = new CONTACTSVC.queryType(); ip.ListOfWc_Contacts_Io.Contact.FirstName.Value = String.Empty; ip.ListOfWc_Contacts_Io.Contact.LastName = new CONTACTSVC.queryType(); ip.ListOfWc_Contacts_Io.Contact.LastName.Value = String.Empty; string searchSpec = ""; string firstNameSearchSpec = ""; if (!String.IsNullOrEmpty(firstname)) { firstNameSearchSpec = "[FirstName]~LIKE '" + firstname + "'"; searchSpec = firstNameSearchSpec; } string lastNameSearchSpec = ""; if (!String.IsNullOrEmpty(lastname)) { lastNameSearchSpec = "[LastName]~LIKE '" + lastname + "'"; searchSpec = lastNameSearchSpec; } string nameSearchSpec = ""; if (firstNameSearchSpec != "" && lastNameSearchSpec != "") { nameSearchSpec = "(" + firstNameSearchSpec + " AND " + lastNameSearchSpec + ")"; searchSpec = nameSearchSpec; } if (!String.IsNullOrEmpty(email)) { if (searchSpec != "") { searchSpec = searchSpec + " OR [EmailAddress]~LIKE '" + email + "'"; } else { searchSpec = searchSpec + "[EmailAddress]~LIKE '" + email + "'"; } } if (!String.IsNullOrEmpty(phone)) { if (searchSpec != "") { searchSpec = searchSpec + " OR [WorkPhone]~LIKE '" + phone + "'"; } else { searchSpec = searchSpec + "[WorkPhone]~LIKE '" + phone + "'"; } } ip.ListOfWc_Contacts_Io.Contact.searchspec = searchSpec; ip.ListOfWc_Contacts_Io.pagesize = "20"; ip.ListOfWc_Contacts_Io.Contact.Id = new CONTACTSVC.queryType(); ip.ListOfWc_Contacts_Io.Contact.Id.Value = String.Empty; ip.ListOfWc_Contacts_Io.Contact.PrimaryOrganizationId = new CONTACTSVC.queryType(); ip.ListOfWc_Contacts_Io.Contact.PrimaryOrganizationId.Value = String.Empty; ip.LOVLanguageMode = "LIC"; ip.ViewMode = "All"; Stopwatch stopwatch = new Stopwatch(); try { CONTACTSVC.WC_Contacts_BSQueryPage_Output opList; using (new OperationContextScope(client.InnerChannel)) { MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", ContactServiceUsername); OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr); MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", ContactServicePassword); OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr); stopwatch.Start(); opList = client.WC_Contacts_BSQueryPage(ip); stopwatch.Stop(); request = eBehavior.msgInspector.reqPayload; response = eBehavior.msgInspector.resPayload; } if (opList.ListOfWc_Contacts_Io.Contact == null) return retvals; List<ContactModel> contacts = new List<ContactModel>(); foreach (CONTACTSVC.ContactData op in opList.ListOfWc_Contacts_Io.Contact) { ContactModel contact = new ContactModel(); contact.ContactPartyID = op.Id; contact.FirstName = op.FirstName; contact.LastName = op.LastName; contact.Email = op.EmailAddress; contact.PhoneNumber = op.WorkPhone; contact.ContactOrgID = op.PrimaryOrganizationId; contacts.Add(contact); } if (contacts.Count > 0) retvals = contacts.ToArray(); logMessage = "Request of search Contact (Success). FirstName = " + firstname + "; LastName = " + lastname + "Email = " + email + "; Phone = " + phone; logNote = "Request Payload: " + request; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote); logMessage = "Response of search Contact (Success). FirstName = " + firstname + "; LastName = " + lastname + "Email = " + email + "; Phone = " + phone; logNote = "Response Payload: " + response; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds); } catch (Exception ex) { request = eBehavior.msgInspector.reqPayload; response = eBehavior.msgInspector.resPayload; List<ContactModel> contacts = new List<ContactModel>(); ContactModel contact = new ContactModel(); contact.ErrorMessage = "There has been an error communicating with Siebel. Please check log for detail."; contacts.Add(contact); retvals = contacts.ToArray(); logMessage = "Request of search Contact (Failure). Email = " + email + "; Phone = " + phone + ". Error: " + ex.Message; logNote = "Request Payload: " + request; log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote); logMessage = "Response of search Contact (Failure). Email = " + email + "; Phone = " + phone + ". Error: " + ex.Message; logNote = "Response Payload: " + response; log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote); handleSiebelException(ex, "Search Contact", _logIncidentId, _logContactId); } return retvals; }
/* This method calls * WC_Contacts_BSClient : WC_Contacts_BSQueryPage * Called by SRlistVirtualTable GetRows() to display Service Requests for a contact */ public ServiceRequest[] LookupSRbyContactPartyID(IList<string> columns, string contact_id, int _logIncidentId = 0, int _logContactId = 0) { if (String.IsNullOrWhiteSpace(SRURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword)) { throw new Exception("Provider's InitForSR is not run."); } string request, response, logMessage, logNote; binding.MaxReceivedMessageSize = 2147483647; CONTACTSVC.WC_Contacts_BSClient client = new CONTACTSVC.WC_Contacts_BSClient(binding, addr); MyEndpointBehavior eBehavior = new MyEndpointBehavior(); client.Endpoint.Behaviors.Add(eBehavior); if(SRServiceTimeout > 0) client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(SRServiceTimeout ); CONTACTSVC.WC_Contacts_BSQueryPage_Input ip = new CONTACTSVC.WC_Contacts_BSQueryPage_Input(); ip.ListOfWc_Contacts_Io = new CONTACTSVC.ListOfWc_Contacts_IoQuery(); ip.ListOfWc_Contacts_Io.Contact = new CONTACTSVC.ContactQuery(); ip.ListOfWc_Contacts_Io.Contact.Id = new CONTACTSVC.queryType(); ip.ListOfWc_Contacts_Io.Contact.Id.Value = "='" + contact_id + "'"; ip.ListOfWc_Contacts_Io.Contact.ListOfServiceRequest = new CONTACTSVC.ListOfServiceRequestQuery(); ip.ListOfWc_Contacts_Io.Contact.ListOfServiceRequest.ServiceRequest = new CONTACTSVC.ServiceRequestQuery(); ip.ListOfWc_Contacts_Io.Contact.ListOfServiceRequest.ServiceRequest.SRNumber = new CONTACTSVC.queryType(); foreach (PropertyInfo propertyInfo in ip.ListOfWc_Contacts_Io.Contact.ListOfServiceRequest.ServiceRequest.GetType().GetProperties()) { /* bc Incident/SR report tab is a special case, the columns are hard coded and fixed * to show the combined rnow and siebel rows, IntegratrionId, summary, Id * are diffent name */ foreach (string column in columns) { if (propertyInfo.Name == column.Split('.')[1] || propertyInfo.Name == "IntegrationId" || propertyInfo.Name == "Id" || propertyInfo.Name == "Abstract" ) { if (propertyInfo.PropertyType == typeof(CONTACTSVC.queryType)) { CONTACTSVC.queryType queryType = new CONTACTSVC.queryType(); propertyInfo.SetValue(ip.ListOfWc_Contacts_Io.Contact.ListOfServiceRequest.ServiceRequest, queryType, null); } break; } } } ip.LOVLanguageMode = "LIC"; ip.ViewMode = "All"; Stopwatch stopwatch = new Stopwatch(); CONTACTSVC.WC_Contacts_BSQueryPage_Output opList; try { using (new OperationContextScope(client.InnerChannel)) { MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", SRServiceUsername); OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr); MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", SRServicePassword); OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr); stopwatch.Start(); opList = client.WC_Contacts_BSQueryPage(ip); stopwatch.Stop(); request = eBehavior.msgInspector.reqPayload; logMessage = "Request of SRs by contactID (Success). Siebel Contact ID = " + contact_id; logNote = "Request Payload: " + request; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote); response = eBehavior.msgInspector.resPayload; logMessage = "Response of SRs by contactID (Success). Siebel Contact ID = " + contact_id; logNote = "Response Payload: " + response; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds); } } catch (Exception ex) { request = eBehavior.msgInspector.reqPayload; logMessage = "Request of SRs by contactID (Failure). Siebel Contact ID = " + contact_id; logNote = "Request Payload: " + request; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote); response = eBehavior.msgInspector.resPayload; logMessage = "Response of SRs by contactID (Failure). Siebel Contact ID = " + contact_id; logNote = "Response Payload: " + response; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote); handleSiebelException(ex, "LookupSRbyContactPartyID"); throw ex; } CONTACTSVC.ContactData contactData = opList.ListOfWc_Contacts_Io.Contact[0]; if (contactData.ListOfServiceRequest.ServiceRequest == null) return null; ServiceRequest[] retvals = new ServiceRequest[contactData.ListOfServiceRequest.ServiceRequest.Length]; int i = 0; foreach (CONTACTSVC.ServiceRequestData sr in contactData.ListOfServiceRequest.ServiceRequest) { if (sr.IntegrationId == null || sr.IntegrationId == "") { ServiceRequest req = new ServiceRequest(); req.RequestID = sr.Id; req.RequestNumber = sr.SRNumber; req.Status = sr.Status; req.Summary = sr.Abstract; req.RequestDate = (DateTime)sr.Created; retvals[i] = req; i++; } } return retvals; }
/* This method calls * WC_Contacts_BSClient.WC_Contacts_BSQueryPage(ip) * Its output is a table, foreach loop is used * (even though only one row is returned by setting record limit = 1) * ContactData is generated and need to be updated * if proxy is regenerated * call dictAddProperty() to add the individual property name, type, and value * for dynamic columns feature */ public Dictionary<string, string> LookupContactDetail(IList<string> columns, string party_id, int _logIncidentId = 0, int _logContactId = 0) { // can reuse SRURL, service username and password, is all the same if (String.IsNullOrWhiteSpace(ContactURL) || String.IsNullOrWhiteSpace(ContactServiceUsername) || String.IsNullOrWhiteSpace(ContactServicePassword)) { throw new Exception("Provider's InitForContact not run."); } string request, response, logMessage, logNote; CONTACTSVC.WC_Contacts_BSClient client = new CONTACTSVC.WC_Contacts_BSClient(binding, addr); CONTACTSVC.WC_Contacts_BSQueryPage_Input ip = new CONTACTSVC.WC_Contacts_BSQueryPage_Input(); MyEndpointBehavior eBehavior = new MyEndpointBehavior(); client.Endpoint.Behaviors.Add(eBehavior); if(ContactServiceTimeout > 0) client.InnerChannel.OperationTimeout = TimeSpan.FromMilliseconds(ContactServiceTimeout); ip.ListOfWc_Contacts_Io = new CONTACTSVC.ListOfWc_Contacts_IoQuery(); ip.ListOfWc_Contacts_Io.Contact = new CONTACTSVC.ContactQuery(); foreach (PropertyInfo propertyInfo in ip.ListOfWc_Contacts_Io.Contact.GetType().GetProperties()) { foreach (string column in columns) { if (propertyInfo.Name == column.Split('.')[1]) { if (propertyInfo.PropertyType == typeof(CONTACTSVC.queryType)) { CONTACTSVC.queryType queryType = new CONTACTSVC.queryType(); propertyInfo.SetValue(ip.ListOfWc_Contacts_Io.Contact, queryType, null); } break; } } } if (ip.ListOfWc_Contacts_Io.Contact.Id == null) ip.ListOfWc_Contacts_Io.Contact.Id = new CONTACTSVC.queryType(); ip.ListOfWc_Contacts_Io.Contact.Id.Value = "='" + party_id + "'"; ip.LOVLanguageMode = "LIC"; ip.ViewMode = "All"; CONTACTSVC.WC_Contacts_BSQueryPage_Output opList; Stopwatch stopwatch = new Stopwatch(); try { using (new OperationContextScope(client.InnerChannel)) { MessageHeader usrMsgHdr = MessageHeader.CreateHeader("UsernameToken", "http://siebel.com/webservices", ContactServiceUsername); OperationContext.Current.OutgoingMessageHeaders.Add(usrMsgHdr); MessageHeader pwdMsgHdr = MessageHeader.CreateHeader("PasswordText", "http://siebel.com/webservices", ContactServicePassword); OperationContext.Current.OutgoingMessageHeaders.Add(pwdMsgHdr); stopwatch.Start(); opList = client.WC_Contacts_BSQueryPage(ip); stopwatch.Stop(); request = eBehavior.msgInspector.reqPayload; logMessage = "Request of contact detail (Success). Siebel Contact ID = " + party_id; logNote = "Request Payload: " + request; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote); response = eBehavior.msgInspector.resPayload; logMessage = "Response of contact detail (Success). Siebel Contact ID = " + party_id; logNote = "Response Payload: " + response; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote); } } catch (Exception ex) { request = eBehavior.msgInspector.reqPayload; logMessage = "Request of contact detail (Failure). Siebel Contact ID = " + party_id; logNote = "Request Payload: " + request; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote); response = eBehavior.msgInspector.resPayload; logMessage = "Response of contact detail (Failure). Siebel Contact ID = " + party_id; logNote = "Response Payload: " + response; log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds); handleSiebelException(ex, "client.WC_Contacts_BSQueryPage(ip)"); throw ex; } Dictionary<string, string> dictDetail = new Dictionary<string, string>(); CONTACTSVC.ContactData contactData = opList.ListOfWc_Contacts_Io.Contact[0]; foreach (PropertyInfo propertyInfo in contactData.GetType().GetProperties()) { Object propVal = contactData.GetType().GetProperty(propertyInfo.Name).GetValue(contactData, null); dictAddProperty(propertyInfo, propVal, ref dictDetail); } return dictDetail; }