private void bw_LoadSRDetails(object sender, DoWorkEventArgs e)
{
var sr_id = "";
var sr_num = "";
string logMessage, logNote;
IList<ICustomAttribute> customAttributes = incident.CustomAttributes;
string[] incCustomAttrs = { "Accelerator$ebs_sr_id", "Accelerator$ebs_sr_num", "Accelerator$ebs_serial_number" };
Dictionary<String, Object> incCustomAttrsResults = CustomAttrHelper.fetchCustomAttrValue(customAttributes, incCustomAttrs, this._logIncidentId, 0);
sr_id = incCustomAttrsResults["Accelerator$ebs_sr_id"] != null ? incCustomAttrsResults["Accelerator$ebs_sr_id"].ToString() : "";
sr_num = incCustomAttrsResults["Accelerator$ebs_sr_num"] != null ? incCustomAttrsResults["Accelerator$ebs_sr_num"].ToString() : "";
e.Result = null;
if (!String.IsNullOrWhiteSpace(sr_id) || !String.IsNullOrWhiteSpace(sr_num))
{
// Call to SR Lookup and Display SR Details
ServiceRequest sr = new ServiceRequest();
try
{
sr = sr.Lookup(Convert.ToDecimal(sr_id), sr_num, _logIncidentId, 0);
}
catch (Exception ex)
{
e.Cancel = true;
MessageBox.Show(ex.Message, "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
logMessage = "Error in loading Service Request. Error: " + ex.Message;
logNote = "";
_log.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
return;
}
if (sr.ErrorMessage != null)
{
e.Cancel = true;
logMessage = "Loading Service Request is failed. SR ID = " + sr_id;
logNote = "Response shows error code when loading service request. Response's error message: " + sr.ErrorMessage;
_log.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
return;
}
e.Result = sr;
//Set stored value (need them to decide whether field is changed)
storedContactPartyId = (sr.EbsContactID == "0") ? "" : sr.EbsContactID;
storedSeverityId = Convert.ToInt32(sr.SeverityID == null ? 0 : sr.SeverityID);
storedRequestStatusId = Convert.ToInt32(sr.StatusID == null ? 0 : sr.StatusID);
storedRequestTypeId = Convert.ToInt32(sr.RequestTypeID == null ? 0 : sr.RequestTypeID);
storedSubject = sr.Summary;
ebsStoredSerialNum = (sr.SerialNumber == null ? "" : sr.SerialNumber);
ebsStoredInstanceID = (decimal)(sr.ProductID == null ? 0 : sr.ProductID);
bool sr_obj_ver_num = false;
bool sr_owner_id = false;
foreach (ICustomAttribute cusAttr in customAttributes)
{
if (cusAttr.PackageName == "Accelerator" && cusAttr.GenericField.Name == "Accelerator$ebs_sr_obj_ver_num")
{
sr_obj_ver_num = true;
cusAttr.GenericField.DataValue.Value = Convert.ToInt32(sr.SrObjVerNum == null ? 0 : sr.SrObjVerNum);
}
if (cusAttr.PackageName == "Accelerator" && cusAttr.GenericField.Name == "Accelerator$ebs_sr_owner_id")
{
sr_owner_id = true;
cusAttr.GenericField.DataValue.Value = sr.OwnerID.HasValue ? Convert.ToString(sr.OwnerID) : "";
}
}
if (sr_obj_ver_num == false)
{
logMessage = "Custom attribute is not defined. Cannot get Accelerator$ebs_sr_obj_ver_num.";
ConfigurationSetting.logWrap.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage);
}
if (sr_owner_id == false)
{
logMessage = "Custom attribute is not defined. Cannot get Accelerator$ebs_sr_owner_id.";
ConfigurationSetting.logWrap.ErrorLog(incidentId: _logIncidentId, logMessage: logMessage);
}
if (sr_obj_ver_num == false || sr_owner_id == false)
{
MessageBox.Show("Custom Attribute configuration missing. Please check log for detail.", "Error", MessageBoxButtons.OK, MessageBoxIcon.Error);
}
logMessage = "Loaded Service Request. SR ID = " + sr_id;
_log.DebugLog(incidentId: _logIncidentId, logMessage: logMessage);
}
else
{
//Display Empty page if no Service Request associated
logMessage = "No Service Request associated. Show empty form.";
logNote = "";
_log.DebugLog(incidentId: _logIncidentId, logMessage: logMessage, logNote: logNote);
}
}
