public ServiceRequest CreateSR(ServiceRequest sr, int _logIncidentId = 0, int _logContactId = 0)
{
if (String.IsNullOrWhiteSpace(SRServiceURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
ServiceRequest result = sr;
string request = "";
string response = "";
string logMessage, logNote;
SR.CS_SERVICEREQUEST_PUB_Service client = EBSProxyFactory.GetSRServiceInstance(SRServiceURL, SRServiceUsername, SRServicePassword, SRServiceTimeout);
SR.SOAHeader hdr = new SR.SOAHeader();
hdr.Responsibility = "SERVICE";
hdr.RespApplication = "CS";
hdr.Org_Id = "204";
hdr.SecurityGroup = "STANDARD";
hdr.NLSLanguage = "AMERICAN";
client.SOAHeaderValue = hdr;
// Now to set the values for the request
if (!sr.RequestID.HasValue)
{
SR_CREATE_FIELDS sr_info = new SR_CREATE_FIELDS();
// SR.APPSCS_SERVICEREQUEST_PUB_SERVIC7 req_info = new SR.APPSCS_SERVICEREQUEST_PUB_SERVIC7();
sr_info.REQUEST_DATE = sr.RequestDate;
sr_info.REQUEST_DATESpecified = true;
sr_info.TYPE_ID = sr.RequestTypeID;
sr_info.TYPE_IDSpecified = true;
sr_info.STATUS_ID = sr.StatusID;
sr_info.STATUS_IDSpecified = true;
sr_info.SEVERITY_ID = sr.SeverityID;
sr_info.SEVERITY_IDSpecified = true;
sr_info.SUMMARY = sr.Summary;
sr_info.CURRENT_SERIAL_NUMBER = sr.SerialNumber;
if (sr.ProductID.HasValue)
{
sr_info.CUSTOMER_PRODUCT_ID = sr.ProductID;
sr_info.CUSTOMER_PRODUCT_IDSpecified = true;
sr_info.INVENTORY_ORG_ID = 204;
sr_info.INVENTORY_ORG_IDSpecified = true;
}
// add RnowHost to extra attr 13
sr_info.EXTERNAL_ATTRIBUTE_13 = sr.RnowHost;
// added by rranaa for oow 2014
sr_info.EXTERNAL_ATTRIBUTE_14 = sr.IncidentRef;
sr_info.EXTERNAL_ATTRIBUTE_15 = sr.IncidentID;
sr_info.CUSTOMER_ID = Convert.ToDecimal(sr.ContactOrgID);
sr_info.CUSTOMER_IDSpecified = true;
sr_info.CALLER_TYPE = "ORGANIZATION";
sr_info.GROUP_TYPE = "RS_GROUP";
if (sr.CreatedByID.HasValue)
{
sr_info.CREATED_BYSpecified = true;
sr_info.CREATED_BY = sr.CreatedByID;
}
if (sr.OwnerID.HasValue)
{
sr_info.OWNER_IDSpecified = true;
sr_info.OWNER_ID = sr.OwnerID;
}
/*
if (sr.InstanceID.HasValue)
{
sr_info.CUSTOMER_PRODUCT_ID = sr.InstanceID.Value;
sr_info.CUSTOMER_PRODUCT_IDSpecified = true;
}
*/
if (sr.IncidentOccurredDate.HasValue)
{
sr_info.INCIDENT_OCCURRED_DATE = sr.IncidentOccurredDate.Value;
sr_info.INCIDENT_OCCURRED_DATESpecified = true;
}
SR.InputParameters ip_create_sr = new SR.InputParameters();
ip_create_sr.P_API_VERSION = 4.0M;
ip_create_sr.P_API_VERSIONSpecified = true;
ip_create_sr.P_SERVICE_REQUEST_REC = sr_info;
// Hard-coding the contact for the demo
SR_CREATE_CONTACT sr_contact = new SR_CREATE_CONTACT();
//c.CONTACT_POINT_ID = 7675;
sr_contact.CONTACT_POINT_IDSpecified = true;
sr_contact.CONTACT_POINT_TYPE = "PHONE";
sr_contact.PARTY_ID = Convert.ToDecimal(sr.EbsContactID);
sr_contact.PARTY_IDSpecified = true;
sr_contact.PRIMARY_FLAG = "Y";
sr_contact.PARTY_ROLE_CODE = "CONTACT";
sr_contact.CONTACT_TYPE = "PARTY_RELATIONSHIP";
List<SR_CREATE_CONTACT> sr_clist = new List<SR_CREATE_CONTACT>();
sr_clist.Add(sr_contact);
ip_create_sr.P_CONTACTS = sr_clist.ToArray();
// Notes
List<SR_CREATE_NOTES> sr_notes = new List<SR_CREATE_NOTES>();
if (!String.IsNullOrWhiteSpace(sr.Notes))
{
SR_CREATE_NOTES note = new SR_CREATE_NOTES();
note.NOTE = sr.Notes;
note.NOTE_CONTEXT_TYPE_01 = String.Empty;
note.NOTE_CONTEXT_TYPE_02 = String.Empty;
note.NOTE_CONTEXT_TYPE_03 = String.Empty;
note.NOTE_DETAIL = String.Empty;
note.NOTE_TYPE = String.Empty;
sr_notes.Add(note);
}
ip_create_sr.P_NOTES = sr_notes.ToArray();
ip_create_sr.P_AUTO_ASSIGN = String.Empty;
ip_create_sr.P_AUTO_GENERATE_TASKS = String.Empty;
ip_create_sr.P_DEFAULT_CONTRACT_SLA_IND = "Y";
ip_create_sr.P_INIT_MSG_LIST = "T";
ip_create_sr.P_COMMIT = "T";
ip_create_sr.P_REQUEST_NUMBER = String.Empty;
Stopwatch stopwatch = new Stopwatch();
try
{
request = serializer.Serialize(ip_create_sr);
stopwatch.Start();
SR.OutputParameters op_create_sr = client.CREATE_SERVICEREQUEST(ip_create_sr);
stopwatch.Stop();
response = serializer.Serialize(op_create_sr);
if (op_create_sr.X_RETURN_STATUS == "S")
{
SR_CREATE data = op_create_sr.X_SR_CREATE_OUT_REC;
result.RequestID = data.REQUEST_ID;
result.RequestNumber = data.REQUEST_NUMBER;
logMessage = "Request of creating Service Request (Success). Created SR ID: " + result.RequestID;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of creating Service Request (Success). Created SR ID: " + result.RequestID;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
else
{
result.ErrorMessage = "There has been an error communicating with EBS. Please check log for detail.";
logMessage = "Request of creating Service Request (Failure). " + op_create_sr.X_MSG_DATA;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of creating Service Request (Failure). " + op_create_sr.X_MSG_DATA;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
}
}
catch (Exception ex)
{
result.ErrorMessage = "There has been an error communicating with EBS. Please check log for detail.";
logMessage = "Request of creating Service Request (Failure). " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of creating Service Request (Failure). " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleEBSException(ex, "Create Service Request", _logIncidentId, _logContactId);
}
}
return result;
}
public ServiceRequest LookupSR(decimal incident_id, string incident_number, int _logIncidentId = 0, int _logContactId = 0)
{
if (String.IsNullOrWhiteSpace(SRLookupURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
SR.CS_SERVICEREQUEST_PUB_Service client = EBSProxyFactory.GetSRServiceInstance(SRLookupURL, SRServiceUsername, SRServicePassword, SRServiceTimeout);
ServiceRequest result = new ServiceRequest();
string request = "";
string response = "";
string logMessage, logNote;
SR.SOAHeader hdr = new SR.SOAHeader();
hdr.Responsibility = "SERVICE";
hdr.RespApplication = "CS";
hdr.Org_Id = "204";
hdr.SecurityGroup = "STANDARD";
hdr.NLSLanguage = "AMERICAN";
client.SOAHeaderValue = hdr;
SR.InputParameters3 ip_get_sr = new SR.InputParameters3();
ip_get_sr.P_API_VERSION = 1;
ip_get_sr.P_API_VERSIONSpecified = true;
ip_get_sr.P_INCIDENT_ID = incident_id;
ip_get_sr.P_INCIDENT_IDSpecified = true;
ip_get_sr.P_INCIDENT_NUMBER = incident_number;
List<SR_LOOKUP_CONTACT> contacts = new List<SR_LOOKUP_CONTACT>();
ip_get_sr.X_CONTACT = contacts.ToArray();
List<SR_LOOKUP_TASK> tasks = new List<SR_LOOKUP_TASK>();
ip_get_sr.X_TASKS = tasks.ToArray();
//ip.X_GETSR_OUT_REC = new SRL.APPSCS_SERVICEREQUEX16438971X1X2();
Stopwatch stopwatch = new Stopwatch();
try
{
request = serializer.Serialize(ip_get_sr);
stopwatch.Start();
SR.OutputParameters3 op = client.GET_SR_INFO(ip_get_sr);
stopwatch.Stop();
//response = client.ResponseSoapContext.Envelope.Envelope.InnerXml;
response = serializer.Serialize(op);
if (op.X_RETURN_STATUS == "S")
{
result.RequestID = op.X_GETSR_OUT_REC.INCIDENT_ID;
result.RequestNumber = op.X_GETSR_OUT_REC.INCIDENT_NUMBER;
result.IncidentID = op.X_GETSR_OUT_REC.EXTATTRIBUTE15;
result.IncidentRef = op.X_GETSR_OUT_REC.EXTATTRIBUTE14;
result.StatusID = op.X_GETSR_OUT_REC.INCIDENT_STATUS_ID;
result.Status = op.X_GETSR_OUT_REC.INCIDENT_STATUS;
result.SeverityID = op.X_GETSR_OUT_REC.INCIDENT_SEVERITY_ID;
result.Severity = op.X_GETSR_OUT_REC.INCIDENT_SEVERITY;
result.RequestTypeID = op.X_GETSR_OUT_REC.INCIDENT_TYPE_ID;
result.RequestType = op.X_GETSR_OUT_REC.INCIDENT_TYPE;
result.Summary = op.X_GETSR_OUT_REC.SUMMARY;
result.SrObjVerNum = op.X_GETSR_OUT_REC.OBJECT_VERSION_NUMBER;
result.SerialNumber = op.X_GETSR_OUT_REC.SERIAL_NUMBER;
result.ProductID = op.X_GETSR_OUT_REC.CUSTOMER_PRODUCT_ID;
result.Product = op.X_GETSR_OUT_REC.PRODUCT;
result.ProductDescription = op.X_GETSR_OUT_REC.PRODUCT_DESCRIPTION;
result.Owner = op.X_GETSR_OUT_REC.SR_OWNER;
result.OwnerID = op.X_GETSR_OUT_REC.SR_OWNER_ID;
logMessage = "Request of loading Service Request (Success). SR ID = " + incident_id;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of loading Service Request (Success). SR ID = " + incident_id;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
else
{
result.ErrorMessage = "There has been an error communicating with EBS. Please check log for detail.";
logMessage = "Request of loading Service Request (Failure). SR ID = " + incident_id + " Error: " + op.X_MSG_DATA;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of loading Service Request (Failure). SR ID = " + incident_id + " Error: " + op.X_MSG_DATA;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
}
}
catch (Exception ex)
{
result.ErrorMessage = "There has been an error communicating with EBS. Please check log for detail.";
logMessage = "Request of loading Service Request (Failure). SR ID = " + incident_id + " Error: " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of loading Service Request (Failure). SR ID = " + incident_id + " Error: " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleEBSException(ex, "Lookup Service Request", _logIncidentId, _logContactId);
}
return result;
}
public ServiceRequest UpdateSR(ServiceRequest sr, int _logIncidentId = 0, int _logContactId = 0)
{
if (String.IsNullOrWhiteSpace(SRServiceURL) || String.IsNullOrWhiteSpace(SRServiceUsername) || String.IsNullOrWhiteSpace(SRServicePassword))
{
throw new Exception("Provider's InitForSR not run.");
}
ServiceRequest result = sr;
string request = "";
string response = "";
string logMessage, logNote;
SR.CS_SERVICEREQUEST_PUB_Service client = EBSProxyFactory.GetSRServiceInstance(SRServiceURL, SRServiceUsername, SRServicePassword, SRServiceTimeout);
SR.SOAHeader hdr = new SR.SOAHeader();
hdr.Responsibility = "SERVICE";
hdr.RespApplication = "CS";
hdr.Org_Id = "204";
hdr.SecurityGroup = "STANDARD";
hdr.NLSLanguage = "AMERICAN";
client.SOAHeaderValue = hdr;
// Now to set the values for the request
if (sr.RequestID.HasValue)
{
SR_UPDATE_FIELDS sr_info = new SR_UPDATE_FIELDS();
// SR.APPSCS_SERVICEREQUEST_PUB_SERVIC7 req_info = new SR.APPSCS_SERVICEREQUEST_PUB_SERVIC7();
sr_info.REQUEST_DATE = sr.RequestDate;
sr_info.REQUEST_DATESpecified = true;
sr_info.TYPE_ID = sr.RequestTypeID;
sr_info.TYPE_IDSpecified = true;
sr_info.STATUS_ID = sr.StatusID;
sr_info.STATUS_IDSpecified = true;
sr_info.SEVERITY_ID = sr.SeverityID;
sr_info.SEVERITY_IDSpecified = true;
sr_info.SUMMARY = sr.Summary;
sr_info.CURRENT_SERIAL_NUMBER = sr.SerialNumber;
//req_info.CONTRACT_ID = 38373;
sr_info.CONTRACT_IDSpecified = true;
// added by rranaa for oow 2014
sr_info.EXTERNAL_ATTRIBUTE_14 = sr.IncidentRef;
sr_info.EXTERNAL_ATTRIBUTE_15 = sr.IncidentID;
// Hard-coding some values
if (String.IsNullOrEmpty(sr.ContactOrgID) || sr.ContactOrgID == "0")
sr_info.CUSTOMER_ID = 4429;
else
sr_info.CUSTOMER_ID = Convert.ToDecimal(sr.ContactOrgID);
sr_info.CUSTOMER_IDSpecified = true;
sr_info.CALLER_TYPE = "ORGANIZATION";
if (sr.OwnerID.HasValue)
{
sr_info.OWNER_ID = sr.OwnerID;
sr_info.OWNER_IDSpecified = true;
}
/*
if (sr.InstanceID.HasValue)
{
sr_info.CUSTOMER_PRODUCT_ID = sr.InstanceID.Value;
sr_info.CUSTOMER_PRODUCT_IDSpecified = true;
}
*/
sr_info.VERIFY_CP_FLAG = "N";
if (sr.ProductID.HasValue)
{
sr_info.CUSTOMER_PRODUCT_ID = sr.ProductID;
sr_info.CUSTOMER_PRODUCT_IDSpecified = true;
sr_info.INVENTORY_ORG_ID = 204;
sr_info.INVENTORY_ORG_IDSpecified = true;
}
else
{
sr_info.CUSTOMER_PRODUCT_ID = null;
sr_info.CUSTOMER_PRODUCT_IDSpecified = true;
sr_info.INVENTORY_ORG_ID = 204;
sr_info.INVENTORY_ORG_IDSpecified = true;
}
SR.InputParameters8 ip_update_sr = new SR.InputParameters8();
ip_update_sr.P_REQUEST_ID = sr.RequestID;
ip_update_sr.P_REQUEST_IDSpecified = true;
ip_update_sr.P_REQUEST_NUMBER = sr.RequestNumber;
ip_update_sr.P_API_VERSION = 4.0M;
ip_update_sr.P_API_VERSIONSpecified = true;
ip_update_sr.P_SERVICE_REQUEST_REC = sr_info;
ip_update_sr.P_OBJECT_VERSION_NUMBER = sr.SrObjVerNum;
ip_update_sr.P_OBJECT_VERSION_NUMBERSpecified = true;
// Hard-coding the contact for the demo
List<SR_UPDATE_CONTACT> clist = new List<SR_UPDATE_CONTACT>();
ip_update_sr.P_CONTACTS = clist.ToArray();
// Notes
List<SR_UPDATE_NOTES> notes = new List<SR_UPDATE_NOTES>();
if (!String.IsNullOrWhiteSpace(sr.Notes))
{
SR_UPDATE_NOTES note = new SR_UPDATE_NOTES();
note.NOTE = sr.Notes;
note.NOTE_CONTEXT_TYPE_01 = String.Empty;
note.NOTE_CONTEXT_TYPE_02 = String.Empty;
note.NOTE_CONTEXT_TYPE_03 = String.Empty;
note.NOTE_DETAIL = String.Empty;
note.NOTE_TYPE = String.Empty;
notes.Add(note);
}
ip_update_sr.P_NOTES = notes.ToArray();
ip_update_sr.P_AUTO_ASSIGN = String.Empty;
ip_update_sr.P_DEFAULT_CONTRACT_SLA_IND = "Y";
ip_update_sr.P_INIT_MSG_LIST = "T";
ip_update_sr.P_COMMIT = "T";
ip_update_sr.P_REQUEST_NUMBER = String.Empty;
ip_update_sr.P_CALLED_BY_WORKFLOW = String.Empty;
Stopwatch stopwatch = new Stopwatch();
try
{
request = serializer.Serialize(ip_update_sr);
stopwatch.Start();
SR.OutputParameters8 op_update_sr = client.UPDATE_SERVICEREQUEST(ip_update_sr);
stopwatch.Stop();
response = serializer.Serialize(op_update_sr);
if (op_update_sr.X_RETURN_STATUS == "S")
{
SR_UPDATE data = op_update_sr.X_SR_UPDATE_OUT_REC;
logMessage = "Request of updating Service Request (Success). SR ID = " + sr.RequestID;
logNote = "Request Payload: " + request;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of updating Service Request (Success). SR ID = " + sr.RequestID;
logNote = "Response Payload: " + response;
log.DebugLog(_logIncidentId, _logContactId, logMessage, logNote, (int)stopwatch.ElapsedMilliseconds);
}
else
{
result.ErrorMessage = "There has been an error communicating with EBS. Please check log for detail.";
logMessage = "Request of updating Service Request (Failure). SR ID = " + sr.RequestID + " Error: " + op_update_sr.X_MSG_DATA;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of updating Service Request (Failure). SR ID = " + sr.RequestID + " Error: " + op_update_sr.X_MSG_DATA;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
}
}
catch (Exception ex)
{
result.ErrorMessage = "There has been an error communicating with EBS. Please check log for detail.";
logMessage = "Request of updating Service Request (Failure). SR ID = " + sr.RequestID + " Error: " + ex.Message;
logNote = "Request Payload: " + request;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
logMessage = "Response of updating Service Request (Failure). SR ID = " + sr.RequestID + " Error: " + ex.Message;
logNote = "Response Payload: " + response;
log.ErrorLog(_logIncidentId, _logContactId, logMessage, logNote);
handleEBSException(ex, "Update Service Request", _logIncidentId, _logContactId);
}
}
return result;
}
