protected async void CloseTicket()
{
ViewModel_PhoneUI.UIFunctions.showProgressIndicator("Closing your ticket...");
ViewModel_PhoneUI.UIFunctions.ShowOverlay(ContentOverlay);
disableApplicationBar();
vm = new ViewModel.VM_faq_PastIssues();
int i = await vm.CloseTicket(ParentId);
ViewModel_PhoneUI.UIFunctions.hideProgressIndicator();
if (i > 0)
{
enableApplicationBar();
ViewModel_PhoneUI.UIFunctions.hideProgressIndicator();
ViewModel_PhoneUI.UIFunctions.HideOverlay(ContentOverlay);
//successfuly closed
showMessage("Success", "Ticket closed", 2);// With code for suitable Navigation
// showMessage("Success", "Ticket closed .");
}
else
ViewModel_PhoneUI.UIFunctions.showMessage(Network.SOMETHING_WENT_WRONG);
}
protected async void ReOpenTicket(string UserText)
{
try
{
if (Account.isLoggedIn())
{
if (Network.checkNetwork())
{
mobileNumber = Account.readLocalData(Connection.KEY_LOCAL_STORAGE_PRIMARY_NUM);
if (MKValidations.isValidMobileNumber(mobileNumber) && UserText.Length > 0 && !UserText.Equals(placeholderQuery))
{
ViewModel_PhoneUI.UIFunctions.showProgressIndicator("Submitting your query...");
ViewModel_PhoneUI.UIFunctions.ShowOverlay(ContentOverlay);
disableApplicationBar();
BackEnabled = false;
Model.RootObject_ReOpenIssue response = new Model.RootObject_ReOpenIssue();
vm = new ViewModel.VM_faq_PastIssues();
response = await vm.ReOpenTicket(UserText.Trim(), ParentId);
ViewModel_PhoneUI.UIFunctions.hideProgressIndicator();
if (response != null)
{
if (response.failure == true)
{
showMessage("Sorry!", response.description, 0);
}
else
{
GetNewQueryData(ParentId.ToString(), response.data);
}
}
else
ViewModel_PhoneUI.UIFunctions.showMessage(Network.CHECK_CONNECTION_MESSAGE);
enableApplicationBar();
ViewModel_PhoneUI.UIFunctions.HideOverlay(ContentOverlay);
BackEnabled = true;
}
}
}
else
{
this.Frame.Navigate(typeof(MainPage));
//NavigationService.Navigate(new Uri("/MainPage.xaml?goto=1&from=1", UriKind.Relative));
}
}
catch (Exception ex)
{
//List<Parameter> Params = new List<Parameter>();
//Params.Add(AccountFunctions.createParameter("Location", "FaqChat"));
//Params.Add(AccountFunctions.createParameter("Method", "ReOpenTicket, Error:" + ex.Message));
//FlurryWP8SDK.Api.LogEvent("FAQ Exception", Params);
}
}
private async void GetPastIssues()
{
try
{
if (Account.isLoggedIn())
{
if (Network.checkNetwork())// If no Network,This Method will show Connection msg itself
{
ViewModel.VM_faq_PastIssues vm = new ViewModel.VM_faq_PastIssues();
Model.RootObject_Chat response = await vm.GetFAQ_PastIssues();
if (response.failure.Equals(false))
{
response.data.Reverse(0, response.data.Count);
lstPastIssues.DataContext = response.data;
}
else
{ //No Ticket History
showMessage("Ticket History", response.description, 0);// code for suitable Navigation
}
}
else
ViewModel_PhoneUI.UIFunctions.showMessage(Network.CHECK_CONNECTION_MESSAGE);
ViewModel_PhoneUI.UIFunctions.hideProgressIndicator();
enableApplicationBar();
ViewModel_PhoneUI.UIFunctions.HideOverlay(ContentOverlay);
}
else
{
ViewModel_PhoneUI.UIFunctions.hideProgressIndicator();
enableApplicationBar();
ViewModel_PhoneUI.UIFunctions.HideOverlay(ContentOverlay);
// showMessage("Login", "Please log in to view your ticket history", NavigationService);
showMessage("Login", "Please log in to view your ticket history", 2);
//if (r.Equals(MessageBoxResult.OK))
// NavigationService.Navigate(new Uri("/MainPage.xaml?goto=" + ViewModel_PhoneUI.UIFunctions.NAVIGATION_ID_LOGIN + "&from=1", UriKind.Relative));
}
}
catch (Exception ex)
{
//List<Parameter> Params = new List<Parameter>();
//Params.Add(AccountFunctions.createParameter("Location", "Faq Home"));
//Params.Add(AccountFunctions.createParameter("Method", "GetPastIssues, Error:" + ex.Message));
//FlurryWP8SDK.Api.LogEvent("FAQ Exception", Params);
}
}
protected void GetChatByParentTicket()
{
try
{
bool Last_CommentByMobikwik = false;
stpn_ChatPanel.Children.Clear();
CustomControls.UC_Chat_User uc;//chat by user
CustomControls.UC_Chat_Mobikwik ucM;// Chat by mobikwik
vm = new ViewModel.VM_faq_PastIssues();
Model.Datum data = vm.GetTicketDetailByID(ParentId);// get history by Ticket ID
txtTicket.Text = "TICKET #" + data.parentTicket.id;
uc = new CustomControls.UC_Chat_User();
uc.DataContext = data.parentTicket;
stpn_ChatPanel.Children.Add(uc);// Chat initiated by user
if (data.parentTicket.resolution != null)//if Some resolution sent by Mobikwik
{
//ucM = new UserControl.UC_Chat_Mobikwik();
//ucM.DataContext = data.comment;
//stpn_ChatPanel.Children.Add(ucM);
ucM = new CustomControls.UC_Chat_Mobikwik();
Model.Model_Chat ch = new Model.Model_Chat();
ch.Text = data.parentTicket.resolution;
ch.ChatTime = data.parentTicket.resDate;
ucM.DataContext = ch;
stpn_ChatPanel.Children.Add(ucM);
Last_CommentByMobikwik = true;
}
if (data.comment != null)// Ticket ReOpened
{
for (int i = 0; i < data.comment.Count; i++)
{
uc = new CustomControls.UC_Chat_User();
uc.DataContext = data.comment[i];
stpn_ChatPanel.Children.Add(uc);// Added Reopened Ticket Issue
Last_CommentByMobikwik = false;
if (data.comment[i].resolved == true || data.comment[i].resolution != null)// some solution sent by Mobikwik
{
ucM = new CustomControls.UC_Chat_Mobikwik();
Model.Model_Chat ch = new Model.Model_Chat();
ch.Text = data.comment[i].resolution;
ch.ChatTime = data.comment[i].resDate;
ucM.DataContext = ch;
stpn_ChatPanel.Children.Add(ucM);
Last_CommentByMobikwik = true;
}
}
}
///There could be a scenerio where Mobikwik asks User some question,although this is rare.In Such case Last response is by Mobikwik but Ticket.resolution=false
if (data.parentTicket.resolved == false & Last_CommentByMobikwik == false)//Ticket not resolved and Last Chat is not by Mobikwik, then show static data
GetMobikwikStaticRespone(DateTime.Now);
////--------------------------------------------------
UC_Query = new CustomControls.UC_QueryMore();
if (data.parentTicket.resolved) UC_Query.DataContext = 2;
else UC_Query.DataContext = 1;
stpnQueryMore.Children.Add(UC_Query);
GetMoreQurery();
}
catch (Exception ex)
{
//List<Parameter> Params = new List<Parameter>();
//Params.Add(AccountFunctions.createParameter("Location", "Faq Chat"));
//Params.Add(AccountFunctions.createParameter("Method", "GetChatByParentTicket, Error:" + ex.Message));
//FlurryWP8SDK.Api.LogEvent("FAQ Exception", Params);
}
}
public async void SendUserQuery()
{
try
{
if (MKValidations.isValidMobileNumber(mobileNo) && fieldQuery.Text.Trim().Length > MinimumCharacter && !fieldQuery.Text.Equals(placeholderQuery))
{
ViewModel_PhoneUI.UIFunctions.showProgressIndicator("Submitting your query...");
ViewModel_PhoneUI.UIFunctions.ShowOverlay(ContentOverlay);
disableApplicationBar();
// BackEnabled = false; // need to update
if (Account.Category == string.Empty)
Account.Category = "Others";
Model.RootObject_QuerySubmitResponse response = new Model.RootObject_QuerySubmitResponse();
vm = new ViewModel.VM_faq_PastIssues();
response = await vm.SendQuery(Account.Category, mobileNo, email, fieldQuery.Text.Trim(), placeholderQuery);
enableApplicationBar();
ViewModel_PhoneUI.UIFunctions.HideOverlay(ContentOverlay);
ViewModel_PhoneUI.UIFunctions.hideProgressIndicator();
BackEnabled = true;
if (response.status != null)
if (String.Equals(response.status, "error", StringComparison.OrdinalIgnoreCase))
{
showMessage("Sorry", response.body.id, 0);
//if (res != null)
// this.NavigationService.GoBack();
}
else//response.status, "ok"
{
showMessage("Ticket id: " + response.body.id, "Thank you, We will get back to you shortly!", 1);
//NavigationService.Navigate(new Uri("/Views/FAQ_Chat.xaml?Ticket=" + response.body.id + "&UserChat=" + fieldQuery.Text.Trim() + "&MobikwikChat=" + response.body.message, UriKind.Relative));
}
else
ViewModel_PhoneUI.UIFunctions.showMessage(Network.CHECK_CONNECTION_MESSAGE);
}
else
{
showMessage("Invalid input", "Please enter a valid query with minimum 20 characters. ", 0);//Code for suitable Navigation
}
}
catch (Exception ex)
{
//List<Parameter> Params = new List<Parameter>();
//Params.Add(AccountFunctions.createParameter("Location", "Help"));
//Params.Add(AccountFunctions.createParameter("Method", "Send User Query, Error:" + ex.Message));
//FlurryWP8SDK.Api.LogEvent("FAQ Exception", Params);
}
}
