public HttpResponseMessage Wait()
{
try
{
LogQueryString("Wait");
if (Convert.ToInt32(GetQueryParam("QueueTime")) == 0)
{
ApiHelper.SaveOrUpdateCallHistory(GetQueryParam("CallSid"), GetQueryParam("CallSid"), queueDate: DateTime.UtcNow);
var to = GetQueryParam("RedirectTo");
if (string.IsNullOrEmpty(to))
{
SignalRHelper.Enqueue(GetQueryParam("CallSid"));
}
else
{
SignalRHelper.Incoming(GetQueryParam("CallSid"), to);
}
}
return(GetHttpResponse(TwilioResponseHelper.Wait(GetQueryParam("QueueSid"), GetQueryParam("QueueTime"), GetQueryParam("CurrentQueueSize"))));
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
public HttpResponseMessage Dial()
{
try
{
LogQueryString("Dial");
ApiHelper.UploadRecord(GetQueryParam("DialCallSid"), GetQueryParam("CallSid"), GetQueryParam("RecordingUrl"));
ApiHelper.SaveOrUpdateCallHistory(GetQueryParam("DialCallSid"), GetQueryParam("CallSid"), endDialDate: DateTime.UtcNow, recordUrl: GetQueryParam("RecordingUrl"), recordDuration: GetQueryParam("RecordingDuration"));
if (!Settings.Pause)
{
SignalRHelper.ChangeAgentStatus((int)AgentStatus.Online);
}
SignalRHelper.End();
Task.Run(() => new ApiHelper(GetQueryParam("Tenant"), GetQueryParam("CallerId")).SavePrice(GetQueryParam("DialCallSid"), GetQueryParam("CallSid")));
return(GetHttpResponse(TwilioResponseHelper.Dial()));
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
public HttpResponseMessage GatherQueue()
{
try
{
LogQueryString("GatherQueue");
return(GetHttpResponse(TwilioResponseHelper.GatherQueue(GetQueryParam("Digits"), GetQueryParam("To").Substring(1))));
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
public HttpResponseMessage Redirect()
{
try
{
LogQueryString("Redirect");
return(GetHttpResponse(TwilioResponseHelper.Redirect(GetQueryParam("RedirectTo"))));
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
public HttpResponseMessage Queue()
{
try
{
LogQueryString("Queue");
return(GetHttpResponse(TwilioResponseHelper.Queue()));
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
public HttpResponseMessage VoiceMail()
{
try
{
LogQueryString("VoiceMail");
ApiHelper.SaveOrUpdateCall(GetQueryParam("CallSid"), status: VoipCallStatus.Missed);
SignalRHelper.VoiceMail(GetQueryParam("CallSid"));
return(GetHttpResponse(TwilioResponseHelper.VoiceMail()));
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
public HttpResponseMessage Enqueue()
{
try
{
LogQueryString("Enqueue");
if (GetQueryParam("QueueResult") != "bridged" && GetQueryParam("QueueResult") != "redirected")
{
ApiHelper.SaveOrUpdateCall(GetQueryParam("CallSid"), status: VoipCallStatus.Missed);
SignalRHelper.MissCall(GetQueryParam("CallSid"));
}
return(GetHttpResponse(TwilioResponseHelper.Enqueue(GetQueryParam("QueueResult"))));
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
public HttpResponseMessage Dequeue()
{
try
{
LogQueryString("Dequeue");
if (Convert.ToBoolean(GetQueryParam("Reject")))
{
ApiHelper.SaveOrUpdateCall(GetQueryParam("CallSid"), status: VoipCallStatus.Missed);
SignalRHelper.MissCall(GetQueryParam("CallSid"));
return(GetHttpResponse(TwilioResponseHelper.Leave()));
}
ApiHelper.AnswerCall(GetQueryParam("CallSid"), GetQueryParam("From"), GetQueryParam("To"));
return(GetHttpResponse(TwilioResponseHelper.Dequeue()));
}
catch (Exception e)
{
Log.Error(e);
throw;
}
}
private HttpResponseMessage Outbound()
{
SignalRHelper.ChangeAgentStatus((int)AgentStatus.Paused);
ApiHelper.SaveOrUpdateCall(GetQueryParam("CallSid"), GetQueryParam("From"), GetQueryParam("To"), GetQueryParam("CallerId"), status: VoipCallStatus.Outcoming, contactId: GetQueryParam("ContactId"));
return(GetHttpResponse(TwilioResponseHelper.Outbound()));
}
private HttpResponseMessage Inbound()
{
ApiHelper.SaveCall(GetQueryParam("CallSid"), GetQueryParam("From"), GetQueryParam("To"), VoipCallStatus.Incoming);
return(GetHttpResponse(TwilioResponseHelper.Inbound()));
}
private TwilioResponseHelper GetTwilioResponseHelper()
{
return(twilioResponseHelper ?? (twilioResponseHelper = new TwilioResponseHelper(GetSettings(), CommonLinkUtility.GetFullAbsolutePath(""))));
}
