public static string GetCustomerActions(RestCommand command, int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumberForCustomer(command.LoginUser, (int)command.Organization.ParentID, ticketID);
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
ActionsView actions = new ActionsView(command.LoginUser);
actions.LoadByTicketID(ticket.TicketID);
return(actions.GetXml("Actions", "Action", true, command.Filters));
}
// Customer Only Methods
public static string GetCustomerTicket(RestCommand command, int ticketID)
{
TicketsViewItem ticket = TicketsView.GetTicketsViewItemByIdOrNumberForCustomer(command.LoginUser, (int)command.Organization.ParentID, ticketID);
if (ticket.OrganizationID != command.Organization.ParentID || !ticket.GetIsCustomer(command.Organization.OrganizationID))
{
throw new RestException(HttpStatusCode.Unauthorized);
}
Tags tags = new Tags(command.LoginUser);
tags.LoadByReference(ReferenceType.Tickets, ticket.TicketID, command.Organization.ParentID);
return(ticket.GetXml("Ticket", true, tags));
}