private void btnChangeStatus_Click(object sender, EventArgs e)
{
//for the checked items, if the status is closed then change it to open, if it is open then change it to close
if (listViewTickets.CheckedItems.Count > 0)
{
foreach (ListViewItem item in listViewTickets.CheckedItems)
{
Ticket ticket = GetTicketById(int.Parse(item.SubItems[0].Text));
ticket.IsOpen = !ticket.IsOpen;
if (!ticket.IsOpen)
{
User_Service userService = new User_Service();
ticket.ReportedByUser.nrTickets--;
userService.UpdateUserTickets(ticket.ReportedByUser);
}
ticketService.UpdateTicket(ticket);
LoadListView();
}
}
else
{
MessageBox.Show("No tickets selected!", "Warning", MessageBoxButtons.OK, MessageBoxIcon.Warning);
}
}
private void btnUpdateTicket_Click(object sender, EventArgs e)
{
string subject = txtSubjectIncident.Text;
string user = cmbReportedUsers.Text;
string dateReported = dtpDateReported.Text;
string type = cmbTypeIncident.Text;
string priority = cmbPriority.Text;
string status = cmbStatus.Text;
string deadline = dtpDeadline.Text;
string description = txtDescription.Text;
string ticketId = listViewIncidents.SelectedItems[0].Tag.ToString(); // get ticket ID
string[] fieldName = { "subject", "user", "date", "type", "priority", "status", "deadline", "description" }; // list of fields to edit
string[] fieldValue = { subject, user, dateReported, type, priority, status, deadline, description }; // list of values to update
for (int i = 0; i < fieldName.Length; i++)
{
if (fieldName[i] == "date" || fieldName[i] == "deadline")
{
ticket_Service.UpdateTicket(ticketId, fieldName[i], fieldValue[i], true); // edit date field
continue;
}
ticket_Service.UpdateTicket(ticketId, fieldName[i], fieldValue[i], false); // edit fields
}
Button btn = (Button)sender;
ShowHidePanel(btn); // go to ticket overview
dtpDateReported.Text = "";
txtSubjectIncident.Text = "";
cmbTypeIncident.Text = "";
cmbReportedUsers.Text = "";
cmbPriority.Text = "";
cmbStatus.Text = "";
dtpDeadline.Text = "";
txtDescription.Text = "";
listViewIncidents.Items.Clear(); // clear listview incidents
DisplayTicketsOverview(); // display ticket list
}
