public async Task <ResponseDto <string> > CreateTicket(TicketVM model, IFormFileCollection attachments, ApplicationUser applicationUser)
{
var ticketDto = mapper.Map <TicketDto>(model);
if (applicationUser != null)
{
ticketDto.u_customer_email = applicationUser.Email;
ticketDto.u_customer_name = applicationUser.FullName;
ticketDto.u_id = applicationUser.IdentityNumber;
ticketDto.u_mobile = "+966" + applicationUser.PhoneNumber.Substring(1);
}
HttpClient client = CreateHttpClient();
var stringPayload = JsonConvert.SerializeObject(ticketDto);
var httpContent = new StringContent(stringPayload, Encoding.UTF8, "application/json");
var responseTask = await client.PostAsync($"/api/sn_customerservice/csmtetcoapi/sn_customerservice_case", httpContent);
if (responseTask.IsSuccessStatusCode)
{
var readTask = await responseTask.Content.ReadAsStringAsync();
var serviceNowResult = JsonConvert.DeserializeObject <InsertTicketResponseDto>(readTask);
if (serviceNowResult.result.Status.ToLower() == "failure")
{
return new ResponseDto <string> {
StatusCode = StatusCode.SaveFailed
}
}
;
var photoFile = attachments.Count > 0 ? attachments[0] : null;
if (photoFile != null)
{
byte[] imageByte = null;
BinaryReader rdr = new BinaryReader(photoFile.OpenReadStream());
imageByte = rdr.ReadBytes((int)photoFile.Length);
model.PhotoFile = imageByte;
var fileUploaded = UploadTicketAttachment(photoFile.FileName, model.PhotoFile, serviceNowResult.result.Response.sys_id);
if (!fileUploaded)
{
return new ResponseDto <string> {
StatusCode = StatusCode.SaveFailed
}
}
;
}
return(new ResponseDto <string> {
StatusCode = StatusCode.OK, Data = serviceNowResult.result.Response.Number
});
}
else
{
return(new ResponseDto <string> {
StatusCode = StatusCode.SaveFailed
});
}
}
public void Update(int id, TicketVM ticketVM)
{
this.Id = id;
this.From_Userid = ticketVM.From_UserId;
this.Message = ticketVM.Message;
this.UpdateDate = DateTimeOffset.Now.ToLocalTime();
}
public CommonResponse <TicketVM> DeleteData(TicketVM data, TableTransactionVM transaction)
{
CommonResponse <TicketVM> result;
using Microsoft.EntityFrameworkCore.Storage.IDbContextTransaction dbTransaction = DbContext.Database.BeginTransaction();
try
{
string transactionId = TransactionRepository.InitializeTransaction(transaction);
result = TicketRepository.DeleteData(data, transactionId);
dbTransaction.Commit();
}
catch (Exception e)
{
Logger.LogError("Error Deleting Ticket Data by IP Address {0} : {1}\nInner Ex : {2}",
transaction?.IpAddress ?? "",
e.Message ?? "",
e.InnerException?.Message ?? ""
);
result = new CommonResponse <TicketVM>
{
Status = false,
Code = "E-003",
Message = "Delete Data Failed! Please Contact an Web Administrator!",
Data = new TicketVM[] { data },
};
}
return(result);
}
public async Task <IActionResult> SellTicket(TicketVM ticket)
{
if (ModelState.IsValid)
{
if (_unitOfWork.Routes.Get(ticket.RouteId) != null)
{
var entity = new Ticket
{
RouteiD = ticket.RouteId,
ClientId = ticket.Client,
SaleDate = System.DateTime.Now
};
_unitOfWork.Tickets.Create(entity);
_unitOfWork.Save();
var currentUser = await _userManager.FindByNameAsync(User.Identity.Name);
var history = new TicketHistory
{
TicketId = entity.Id,
EmployeeId = currentUser.Id
};
_unitOfWork.TicketHistories.Create(history);
_unitOfWork.Save();
return(RedirectToAction("ViewTickets"));
}
}
return(View(ticket));
}
public IActionResult Upsert(int?id)
{
TicketVM ticketVM = new TicketVM()
{
Ticket = new Ticket(),
ProductList = _unitOfWork.Product.GetAll().Select(i => new SelectListItem
{
Text = i.Title,
Value = i.Id.ToString()
})
};
var claimsIdentity = (ClaimsIdentity)User.Identity;
var claim = claimsIdentity.FindFirst(ClaimTypes.NameIdentifier);
var user = _unitOfWork.ApplicationUser.GetFirstOrDefault(i => i.Id == claim.Value);
ticketVM.Ticket.Email = user.Email;
_unitOfWork.Save();
if (id == null)
{
//this is for create
return(View(ticketVM));
}
if (ticketVM.Ticket == null)
{
return(NotFound());
}
return(View(ticketVM));
}
public async Task <GenericResponse> RaiseTicket(TicketVM model)
{
GenericResponse res = null;
try
{
string _requestType = Enum.GetName(typeof(RequestType), Convert.ToInt32(model.requestType));
string _priorityLevel = Enum.GetName(typeof(PriorityLevel), Convert.ToInt32(model.priorityLevel));
model.ticket.requestType = _requestType;
model.ticket.priorityLevel = _priorityLevel;
var endpoint = _configuration.GetSection("API").GetSection("raiseticket").Value;
HttpClient client = _apiHelper.InitializeClient();
var json = JsonConvert.SerializeObject(model.ticket);
HttpContent raiseTicket = new StringContent(json, Encoding.UTF8, "application/json");
var response = await client.PostAsync(endpoint, raiseTicket);
if (response.IsSuccessStatusCode)
{
res = JsonConvert.DeserializeObject <GenericResponse>(await response.Content.ReadAsStringAsync());
}
else
{
res = JsonConvert.DeserializeObject <GenericResponse>(await response.Content.ReadAsStringAsync());
}
}
catch (Exception ex)
{
_logger.LogInformation($"{ex?.InnerException?.InnerException?.Message}");
}
return(res);
}
public bool Insert(TicketVM ticketVM)
{
var push = new Ticket(ticketVM);
var getStatus = applicationContext.Statuses.Find(ticketVM.Status_Id);
var getProjectMember = applicationContext.ProjectMembers.Find(ticketVM.FromMember_Id);
var getProject = applicationContext.Projects.Find(ticketVM.Project_Id);
if (getStatus != null && getProjectMember != null && getProject != null)
{
push.Status = getStatus;
push.ProjectMember = getProjectMember;
push.Project = getProject;
applicationContext.Tickets.Add(push);
var result = applicationContext.SaveChanges();
if (result > 0)
{
status = true;
return(status);
}
else
{
return(status);
}
}
else
{
return(status);
}
}
public TicketView()
{
this.InitializeComponent();
ViewModel = new TicketVM();
ListContainer.ItemsSource = ViewModel.Tickets;
this.Loaded += OnLoaded;
}
public IActionResult Upsert(TicketVM ticketVM)
{
if (ModelState.IsValid)
{
_unitOfWork.Ticket.Add(ticketVM.Ticket);
ticketVM.Ticket.CreatedDate = DateTime.Now;
ticketVM.Ticket.TicketStatus = "1";
ticketVM.Ticket.Status = "Pending";
_unitOfWork.Save();
EmailTemplate emailTemplate = _db.EmailTemplates.Where(e => e.Id == Convert.ToInt32(EnEmailTemplate.TicketGenerate)).FirstOrDefault();
var appuser = _db.Tickets.FirstOrDefault(u => u.Email == ticketVM.Ticket.Email);
var user = _unitOfWork.ApplicationUser.GetFirstOrDefault(i => i.Email == appuser.Email);
emailTemplate.Content = emailTemplate.Content.Replace("###Name###", user.Name);
_emailSender.SendEmailAsync(ticketVM.Ticket.Email, emailTemplate.Subject, emailTemplate.Content);
return(RedirectToAction(nameof(Index)));
}
else
{
ticketVM.ProductList = _unitOfWork.Product.GetAll().Select(i => new SelectListItem
{
Text = i.Title,
Value = i.Id.ToString()
});
if (ticketVM.Ticket.Id != 0)
{
ticketVM.Ticket = _unitOfWork.Ticket.Get(ticketVM.Ticket.Id);
}
}
return(View(ticketVM));
}
// GET: Tickets/Create
public ActionResult Create()
{
var ticketVM = new TicketVM();
ViewBag.KundenList = db.Kunden;
return(PartialView("Create", ticketVM));
}
public TicketVM GetOneData(string id)
{
TicketVM data = TicketServices.GetDataById(id);
data.SetLoggedUser(User.FindFirst(ClaimTypes.Name)?.Value ?? "");
return(data);
}
public ActionResult <ResponseVM> UpdateTicket([FromBody] TicketVM ticketVM)
{
if (!ModelState.IsValid)
{
return(BadRequest("Something went wrong"));
}
return(ticketService.Update(ticketVM));
}
public IHttpActionResult Delete(TicketVM ticket, int id)
{
var del = myContext.Ticket.Find(id);
myContext.Ticket.Remove(del);
myContext.SaveChanges();
return(Ok(del));
}
/// <summary>
/// 编辑
/// </summary>
/// <returns></returns>
public ActionResult Edit(TicketVM vm)
{
vm.Ticket = _TicketService.GetById(vm.Id) ?? new Ticket();
//获取餐厅列表
int tcount = 0;
vm.BusinessList = _businessService.GetListByType((int)BusinessTypeEnum.景点, 1, 1000, out tcount);
return(View(vm));
}
public IHttpActionResult Put(TicketVM ticket, int id)
{
var put = myContext.Ticket.Find(id);
put.subject = ticket.subject;
myContext.Entry(put).State = EntityState.Modified;
myContext.SaveChanges();
return(StatusCode(HttpStatusCode.NoContent));
}
// PUT: api/Tickets/5
public HttpResponseMessage PutUpdateTicket(int id, TicketVM ticketVM)
{
var message = Request.CreateErrorResponse(HttpStatusCode.NotModified, "Not Modified");
var result = _iTicketService.Update(id, ticketVM);
if (result)
{
message = Request.CreateResponse(HttpStatusCode.OK, ticketVM);
}
return(message);
}
public bool Update(int id, TicketVM ticketVM)
{
if (string.IsNullOrWhiteSpace(ticketVM.Id.ToString()) && string.IsNullOrWhiteSpace(ticketVM.Status_Id.ToString()))
{
return(status);
}
else
{
return(_iTicketRepository.Update(id, ticketVM));
}
}
public bool Insert(TicketVM ticketVM)
{
if (string.IsNullOrWhiteSpace(ticketVM.Status_Id.ToString()) && string.IsNullOrWhiteSpace(ticketVM.FromMember_Id.ToString()) && string.IsNullOrWhiteSpace(ticketVM.Project_Id.ToString()))
{
return(status);
}
else
{
return(_iTicketRepository.Insert(ticketVM));
}
}
// POST: api/Tickets
public HttpResponseMessage InsertTicket(TicketVM ticketVM)
{
var message = Request.CreateErrorResponse(HttpStatusCode.BadRequest, "Bad Request");
var result = _iTicketService.Insert(ticketVM);
if (result)
{
message = Request.CreateResponse(HttpStatusCode.OK, ticketVM);
}
return(message);
}
public bool Insert(TicketVM ticketVM)
{
if (string.IsNullOrWhiteSpace(ticketVM.Message))
{
return(status);
}
else
{
return(iTicketRepository.Insert(ticketVM));
}
}
public CommonResponse <TicketVM> DeleteData([FromBody] TicketVM data)
{
string myUserId = User.FindFirst(ClaimTypes.Name)?.Value;
TableTransactionVM transaction = new TableTransactionVM
{
IpAddress = HttpContext.Connection.RemoteIpAddress.ToString(),
UserId = myUserId,
};
return(TicketServices.DeleteData(data, transaction));
}
public static Ticket ConvertTicketVMToTicket(TicketVM ticketVM)
{
var ticket = new Ticket();
ticket.Erstellung = DateTime.Now;
ticket.Beschreibung = ticketVM.Beschreibung;
ticket.Kategorie = ticketVM.Kategorie;
ticket.KundeID = ticketVM.KundeID;
ticket.Software = ticketVM.Software;
ticket.Status = ticketVM.Status;
ticket.Zustaendig = ticketVM.Zustaendig;
return(ticket);
}
public ActionResult GetTickets(ForCreateForms param, InformAboutPassengers personsInf, int[] HaveBed, int[] HaveTea)
{
int countTickets = personsInf.FirstName.Count();
string startStation = statServ.GetFirstStationOnRoute(param.TrainNumber);
List <TicketVM> tickets = new List <TicketVM>();
for (int i = 0; i < countTickets; i++)
{
TicketVM ticket = new TicketVM();
ticket.TrainNumber = param.TrainNumber;
ticket.CarriageType = carrServ.GetCarrTypeByCarrOrderInTrain(param.TrainNumber, param.CarriageOrder);
ticket.CarriageOrder = param.CarriageOrder;
ticket.SeatNumber = personsInf.SeatNumber[i];
ticket.StartStation = param.BeginInputStation;
ticket.EndStation = param.EndInputStation;
ticket.DepartureDateTime = sqlServ.GetDepartArrivlDateTime(param.DepartDateTime, param.TrainNumber, startStation, param.BeginInputStation);
ticket.ArrivalDateTime = sqlServ.GetDepartArrivlDateTime(param.DepartDateTime, param.TrainNumber, startStation, param.EndInputStation);
ticket.FirstName = personsInf.FirstName[i];
ticket.LastName = personsInf.LastName[i];
ticket.BirthDate = personsInf.BirthDate[i];
ticket.PersonType = personsInf.PersonType[i];
if (HaveTea != null && HaveTea.Count() != 0 && HaveTea.Contains(personsInf.SeatNumber[i]))
{
ticket.HaveTea = true;
}
if (HaveBed != null && HaveBed.Count() != 0 && HaveBed.Contains(personsInf.SeatNumber[i]))
{
ticket.HaveBed = true;
}
tickets.Add(ticket);
}
mapper.CreateNewTickets(ref tickets, personsInf);
List <string> filesPaths = WorkWithPDFAndEmail.CreatePdfFileAndSendEmail(tickets, personsInf);
string ticketsPDFfilePath = WorkWithPDFAndEmail.MergePDFFiles(filesPaths);
int idx = ticketsPDFfilePath.LastIndexOf('\\');
FilePdfTickets file = new FilePdfTickets(ticketsPDFfilePath.Substring(0, idx), ticketsPDFfilePath.Substring(idx + 1));
return(View("GetTickets", file));
}
public ActionResult Create(TicketVM ticketVM)
{
if (ModelState.IsValid)
{
var tiket = Helper.ConvertTicketVMToTicket(ticketVM);
db.Tickets.Add(tiket);
try
{
db.SaveChanges();
}
catch (Exception ex)
{
TempData["messageError"] = string.Format("Fehler! " + ex.Message);
return(View("Index"));
}
}
return(null);
}
public bool Insert(TicketVM ticketVM)
{
var push = new Ticket(ticketVM);
var getEmployee = myContext.Employees.Find(ticketVM.From_UserId);
push.Employee = getEmployee;
myContext.Tickets.Add(push);
var result = myContext.SaveChanges();
if (result > 0)
{
status = true;
}
else
{
return(status);
}
return(status);
}
/// <summary>
/// 列表
/// </summary>
/// <param name="pn">分页下标</param>
/// <returns></returns>
public ActionResult List(TicketVM vm, int pn = 1)
{
int total = 0,
pageIndex = pn,
pageSize = PagingConfig.PAGE_SIZE;
//分页查询
var list = _TicketService.GetManagerList(vm.QueryName, vm.QueryBusinessmanName, pageIndex, pageSize, out total, int.Parse(Loginer.BusinessId));
var paging = new Paging <Ticket>()
{
Items = list,
Size = PagingConfig.PAGE_SIZE,
Total = total,
Index = pn,
};
vm.Paging = paging;
return(View(vm));
}
public JsonResult Detail(int id)
{
TicketVM ticket = null;
var responseTask = Client.GetAsync("Ticket/" + id.ToString());
responseTask.Wait();
var result = responseTask.Result;
if (result.IsSuccessStatusCode)
{
var readTask = result.Content.ReadAsAsync <TicketVM>();
readTask.Wait();
ticket = readTask.Result;
}
else
{
ModelState.AddModelError(string.Empty, "404 Not Found");
}
return(Json(new { data = ticket }, JsonRequestBehavior.AllowGet));
}
public bool Update(int id, TicketVM ticketVM)
{
var pull = Get(id);
var getStatus = applicationContext.Statuses.Find(ticketVM.Status_Id);
var getProjectMember = applicationContext.ProjectMembers.Find(ticketVM.FromMember_Id);
var getProject = applicationContext.Projects.Find(ticketVM.Project_Id);
if (getStatus != null && getProjectMember != null && getProject != null)
{
pull.Status = getStatus;
pull.ProjectMember = getProjectMember;
pull.Project = getProject;
pull.Update(id, ticketVM);
var result = applicationContext.SaveChanges();
if (result > 0)
{
status = true;
return(status);
}
else
{
return(status);
}
}
else
{
return(status);
}
//var get = Get(id);
//if (get != null)
//{
// get.Update(id, ticketVM);
// applicationContext.Entry(get).State = EntityState.Modified;
// applicationContext.SaveChanges();
// return true;
//}
//else
//{
// return false;
//}
}
public async Task <IActionResult> RaiseTicket()
{
TicketVM ticketVM = new TicketVM();
bool _checkSession = CheckSession();
if (_checkSession)
{
return(RedirectToAction(nameof(Logout)));
}
try
{
var getClients = await _client.GetAllClients();
ticketVM.clients = getClients;
}
catch (Exception ex)
{
_logger.LogError($"{ex?.InnerException?.InnerException?.Message}");
}
return(View(ticketVM));
}
public async Task <IActionResult> RaiseTicket(TicketVM model)
{
bool _checkSession = CheckSession();
if (_checkSession)
{
return(RedirectToAction(nameof(Logout)));
}
try
{
if (ModelState.IsValid)
{
var result = await _ticket.RaiseTicket(model);
if (result != null)
{
_logger.LogInformation($"ticket raised successfully....");
TempData["msg"] = $"Ticket created successfully";
}
else
{
_logger.LogInformation($"could not raise ticket....");
}
}
else
{
_logger.LogInformation($"Invalid model state....", model.clients);
ViewBag.msg = $"Please fill out all fields";
}
}
catch (Exception ex)
{
_logger.LogError($"{ex?.InnerException?.InnerException?.Message}");
}
return(RedirectToAction(nameof(Index)));
}
