public async Task <GenericResponse> UpdateTicket(TicketUpdateVM model)
{
GenericResponse res = null;
try
{
string _requestType = Enum.GetName(typeof(RequestType), Convert.ToInt32(model.ticketDetail.responseObject.requestType));
string _priorityLevel = Enum.GetName(typeof(PriorityLevel), Convert.ToInt32(model.ticketDetail.responseObject.priorityLevel));
model.ticketDetail.responseObject.requestType = _requestType;
model.ticketDetail.responseObject.priorityLevel = _priorityLevel;
var endpoint = _configuration.GetSection("API").GetSection("updateticket").Value;
HttpClient client = _apiHelper.InitializeClient();
var json = JsonConvert.SerializeObject(model.ticketDetail);
HttpContent updateTicket = new StringContent(json, Encoding.UTF8, "application/json");
var response = await client.PostAsync(endpoint, updateTicket);
if (response.IsSuccessStatusCode)
{
res = JsonConvert.DeserializeObject <GenericResponse>(await response.Content.ReadAsStringAsync());
}
else
{
res = JsonConvert.DeserializeObject <GenericResponse>(await response.Content.ReadAsStringAsync());
}
}
catch (Exception ex)
{
_logger.LogInformation($"{ex?.InnerException?.InnerException?.Message}");
}
return(res);
}
public async Task <IActionResult> UpdateTicket(string ticketId)
{
TicketUpdateVM ticketUpdateVM = new TicketUpdateVM();
bool _checkSession = CheckSession();
if (_checkSession)
{
return(RedirectToAction(nameof(Logout)));
}
try
{
ticketUpdateVM.ticketDetail = await _ticket.GetTicket(ticketId);
ticketUpdateVM.clients = await _client.GetAllClients();
}
catch (Exception ex)
{
_logger.LogError($"{ex?.InnerException?.InnerException?.Message}");
}
return(View(ticketUpdateVM));
}
public async Task <IActionResult> UpdateTicket(TicketUpdateVM model)
{
bool _checkSession = CheckSession();
if (_checkSession)
{
return(RedirectToAction(nameof(Logout)));
}
try
{
if (ModelState.IsValid)
{
var result = await _ticket.UpdateTicket(model);
if (result != null)
{
_logger.LogInformation($"ticket updated successfully....");
TempData["msg"] = $"Ticket updated successfully";
}
else
{
_logger.LogInformation($"could not update ticket....");
TempData["msg"] = $"Internal Server Error";
return(RedirectToAction(nameof(UpdateTicket), new { ticketId = model.ticketDetail.responseObject.ticketId }));
}
}
else
{
_logger.LogInformation($"Invalid model state....", model.clients);
ViewBag.msg = $"Please fill out all fields";
}
}
catch (Exception ex)
{
_logger.LogError($"{ex?.InnerException?.InnerException?.Message}");
}
return(RedirectToAction(nameof(Index)));
}
