static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "{{ account_sid }}";
string AuthToken = "{{ auth_token }}";
string WorkspaceSid = "{{ workspace_sid }}";
string WorkflowSid = "{{ workflow_sid }}";
var client = new TaskRouterClient(AccountSid, AuthToken);
Task task = client.AddTask(WorkspaceSid, "{\"type\":\"support\"}", WorkflowSid, null);
Console.WriteLine(task.Attributes);
// create a task with a dictionary to map to json
Dictionary <string, string> attributes = new Dictionary <string, string>();
attributes.Add("type", "support");
Task task = client.AddTask(WorkspaceSid, taskAttributes, WorkflowSid, null);
Console.WriteLine(task.ParseAttributes()['type']);
static void Main(string[] args)
{
// Find your Account Sid and Auth Token at twilio.com/user/account
string AccountSid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string AuthToken = "your_auth_token";
string WorkspaceSid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
string WorkflowSid = "WWXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX";
var client = new TaskRouterClient(AccountSid, AuthToken);
Task task = client.AddTask(WorkspaceSid, "{\"type\":\"support\"}", WorkflowSid, null, null);
Console.WriteLine(task.Attributes);
}
public async Task <dynamic> CreateTask(int caseId, string agentSid, Skill requiredSkill)
{
int?timeout = null;
int?priority = 1;
var skill = requiredSkill.ToLowerCaseString();
var attributes = new Dictionary <string, string> {
{ "selected_skill", skill },
{ "case_id", $"{caseId}" },
{ "agent_sid", agentSid }
};
var attributesJson = JsonConvert.SerializeObject(attributes);
var task = client.AddTask(
settings.TaskRouter.Workspace.Sid, attributesJson, settings.TaskRouter.Workflow.Sid, timeout, priority);
var model = CreateTaskModel(task);
return(model);
}
public ActionResult Message(string body, string AddOns)
{
var response = new TwilioResponse();
dynamic addons = JsonConvert.DeserializeObject(AddOns);
if (addons["status"] == "successful")
{
var language = addons["results"]["ibm_watson_insights"]["result"]["language"].Value;
if (language == "spanish")
{
response.Message("Gracias por contactar con nuestro equipo de soporte. Uno de nuestros agentes de soporte estará con usted pronto.");
}
else if (language == "french")
{
response.Message("Merci de contacter notre équipe d’assistance. Un de nos agents de soutien fera avec vous sous peu.");
}
else
{
response.Message("Thank you for contacting our support team. One of our support agents will be with you shortly.");
}
var client = new TaskRouterClient("YOUR_ACCOUNT_SID", "YOUR_AUTH_TOKEN");
var result = client.AddTask(
"YOUR_WORKSPACE_SID",
JsonConvert.SerializeObject(new { language = language, body = body }),
"YOUR_WORKFLOW_SID",
null, null);
if (result.RestException != null)
{
throw new HttpException(result.RestException.Message);
}
}
else
{
response.Message("We're really sorry but something seems to have gone wrong when we tried to read your message. Can you try sending it again? If it keeps happening us, try giving us a call at 1-800-555-5555");
}
return(TwiML(response));
}
