public async Task <dynamic> CreateTicket([FromBody] SupportCreateModel ticket)
{
var steamId = User.GetSteamId();
if (!ModelState.IsValid)
{
return(BadRequest(ticket));
}
var res = await _ticketService.AdminCreateTicket(new AdminCreateTicketRequest
{
Message = new InputMessage
{
MessageBody = ticket.Message,
Name = ticket.Name
},
SteamId = ticket.SteamId,
Title = ticket.Title
});
if (res.DataCase == SingleTicketResponse.DataOneofCase.Error)
{
return(new ObjectResult(res.Error)
{
StatusCode = 503
});
}
return(Ok(res));
}
public IActionResult CreateSupport(SupportCreateModel model)
{
Facade.SupportFacade support = new Facade.SupportFacade();
if (!support.Create(model))
{
return(FailMessage(support.Msg));
}
return(SuccessMessage("创建工单成功！"));
}
/// <summary>
/// 消息推送表
/// </summary>
/// <param name="model"></param>
/// <param name="sid"></param>
/// <returns></returns>
private bool InsertPush(SupportCreateModel model, int sid)
{
if (model.Push == null)
{
return(true);
}
TASM_SUPPORT_PUSH_Da da = new TASM_SUPPORT_PUSH_Da();
TASM_SUPPORT_PUSH pushModel = new TASM_SUPPORT_PUSH()
{
SID = sid,
CC = model.Push.CC,
CONDUCTOR = model.Push.CONDUCTOR,
CONTENT = model.Push.CONTENT,
CREATETIME = DateTime.Now,
POINT = (int)Entites.SupportHisType.创建工单,
STATUS = 0,
TID = sid
};
return(da.CurrentDb.Insert(pushModel));
}
/// <summary>
/// 修改附件归属
/// </summary>
/// <param name="model"></param>
/// <param name="sid"></param>
/// <returns></returns>
private bool UpdateAttachment(SupportCreateModel model, int sid)
{
if (model.Filelist == null || model.Filelist.Count <= 0)
{
return(true);
}
foreach (var item in model.Filelist)
{
TASM_ATTACHMENTManager manager = new TASM_ATTACHMENTManager();
TASM_ATTACHMENT attModel = manager.CurrentDb.GetById(item.ID);
attModel.TYPE = 1;
attModel.PID = sid;
if (!manager.CurrentDb.Update(attModel))
{
Msg = "修改附近信息失败！";
return(false);
}
}
return(true);
}
/// <summary>
/// 创建工单主表
/// </summary>
/// <param name="model"></param>
/// <param name="da"></param>
/// <param name="sid"></param>
/// <param name="supportModel"></param>
/// <returns></returns>
private bool InsertSupport(SupportCreateModel model, TASM_SUPPORT_Da da, ref int sid, ref TASM_SUPPORT supportModel)
{
TASM_PROJECTManager projectda = new TASM_PROJECTManager();
TASM_PROJECT projectmodel = projectda.CurrentDb.GetById(model.ProjectId);
string code = projectmodel.CODE + "-" + da.SelectSupprotCodeIndex();
supportModel = new TASM_SUPPORT()
{
CREATOR = model.CreatorId,
CONDUCTOR = model.ConductorId,
CONTENT = model.Content,
CREATETIME = DateTime.Now,
FINDATE = model.FindDate,
MEMBERID = 0,
PROJECT = model.ProjectId,
SEVERITY = model.Severity,
STATUS = 0,
TITLE = model.Title,
TYPE = model.Type,
STATE = 0,
MID = model.Mid,
CODE = code
};
sid = da.CurrentDb.InsertReturnIdentity(supportModel);
if (sid <= 0)
{
Msg = "添加操作历史失败！";
return(false);
}
return(true);
}
/// <summary>
/// 创建工单
/// </summary>
/// <param name="model"></param>
/// <returns></returns>
public bool Create(SupportCreateModel model)
{
DataAccess.TASM_SUPPORT_Da da = new TASM_SUPPORT_Da();
try
{
da.Db.BeginTran();
Logger.LogInformation("=====开始创建工单========");
int sid = 0;
TASM_SUPPORT supportModel = new TASM_SUPPORT();
//插入工单表
if (!InsertSupport(model, da, ref sid, ref supportModel))
{
Logger.LogInformation("插入工单表失败");
da.Db.RollbackTran();
return(false);
}
//插入操作历史表
if (!InsertHistory(supportModel, sid))
{
Logger.LogInformation("插入历史表失败");
da.Db.RollbackTran();
return(false);
}
//添加处理人表
if (!InsertPersonal(supportModel, sid))
{
Logger.LogInformation("插入处理人表失败");
da.Db.RollbackTran();
return(false);
}
//修改附件信息
if (!UpdateAttachment(model, sid))
{
Logger.LogInformation("修改附件信息失败");
da.Db.RollbackTran();
return(false);
}
//添加推送消息
if (!InsertPush(model, sid))
{
Logger.LogInformation("添加推送消息失败");
da.Db.RollbackTran();
return(false);
}
//发送通知-----非推送消息，推送消息 需要windows服务去跑
if (!PushMessage(sid, da))
{
Logger.LogInformation("推送消息失败");
da.Db.RollbackTran();
return(false);
}
Logger.LogInformation("=====结束创建工单========");
da.Db.CommitTran();
this.Msg = "创建成功！";
return(true);
}
catch (Exception e)
{
da.Db.RollbackTran();
Logger.LogInformation("" + e);
this.Msg = "创建工单失败！";
return(false);
}
}
