protected static SkillSummaryList GetRTDSkillsSummary(string start, string end)
{
SkillSummaryList tmp = new SkillSummaryList();
if (!string.IsNullOrEmpty(accessToken))
{
string apiURL = "/services/v11.0/skills/summary?startDate=" + start +
"&endDate=" + end;
//baseURL was returned with your successful token request
string endpoint = baseURL + apiURL;
string authorizationHeader = "Authorization:bearer " + accessToken;
//Create the request object
var request = (System.Net.HttpWebRequest)System.Net.WebRequest.Create(endpoint);
request.Method = "GET";
request.ContentType = "application/x-www-form-urlencoded";
//Add any and all necessary headers
request.Headers.Add("Authorization", "bearer " + accessToken);
//Accept is a reserved header, so you must modify it rather than add
request.Accept = "application/json, text/javascript, */*; q=0.01";
//Make the request
try
{
using (var response = (System.Net.HttpWebResponse)request.GetResponse())
{
string responseBody = "";
int statusCode = (int)response.StatusCode;
string statusDescription = response.StatusDescription;
using (var responseStream = response.GetResponseStream())
{
if (responseStream != null)
{
using (var reader = new System.IO.StreamReader(responseStream))
{
responseBody = reader.ReadToEnd();
}
}
tmp = JsonConvert.DeserializeObject <SkillSummaryList>(responseBody);
}
}
}
catch (System.Net.WebException webException)
{
}
catch (Exception ex)
{
}
}
else
{
}
return(tmp);
}
public static void GenerateObservations(int duration, int pauseInterval, string timeFormat)
{
List <SkillRealTimeModel> totalList = GetSkillActivities();
SkillSummaryList skillSummaryList = GetRTDSkillsSummary(DateTime.Now.AddHours(-4).ToString(), DateTime.Now.ToString());
#region CustomerLoyalty
List <int> customerLoyaltyIds = new List <int> {
352669, 352657, 346984, 355141, 355474, 355475, 355506, 352670
};
//for holdtime and longestqueue
List <Skillsummary> customerSkillList = skillSummaryList.skillSummaries.Where(t => customerLoyaltyIds.Contains(Convert.ToInt32(t.skillId))).ToList();
Dictionary <string, int> handLforcustomerloyalty = GetHoldTimeAndLongestQueue(customerSkillList);
//for agents state and summary
List <SkillRealTimeModel> CustomerLoyaltyList = totalList.Where(t => customerLoyaltyIds.Contains(t.SkillId)).ToList();
SkillRealTimeModel customerLoyaltyModel = GetStreamingDataModel(CustomerLoyaltyList, 277692, "Customer Loyalty");
customerLoyaltyModel.HoldTime = handLforcustomerloyalty["HoldTime"];
customerLoyaltyModel.LongestQueue = handLforcustomerloyalty["LongestQueue"];
var jsonString = JsonConvert.SerializeObject(customerLoyaltyModel);
var postToPowerBi = HttpPostAsync("https://api.powerbi.com/beta/4b700a32-7025-4159-a131-8e9c9057f203/datasets/7a938ee1-f3f8-47b7-89c6-9f185235d469/rows?key=wfUHBqHwYBQH0wLyBIHLekvIeZ7Yt6KE8zQ7MlfTUf4O%2FNMgOVEhmHigfBIyuuRlV7Ueg0Tcbf8N3Lm2vyaq2A%3D%3D", "[" + jsonString + "]"); // Add brackets for Power BI
#endregion
#region DataEntry
List <int> dateEntryIds = new List <int> {
352675, 352676, 352678, 352679, 491259
};
List <Skillsummary> dataentrySkillList = skillSummaryList.skillSummaries.Where(t => dateEntryIds.Contains(Convert.ToInt32(t.skillId))).ToList();
Dictionary <string, int> handLfordataentry = GetHoldTimeAndLongestQueue(dataentrySkillList);
List <SkillRealTimeModel> DataEntryList = totalList.Where(t => dateEntryIds.Contains(t.SkillId)).ToList();
SkillRealTimeModel DataEntryModel = GetStreamingDataModel(DataEntryList, 277722, "Fluent - DataEntry");
DataEntryModel.HoldTime = handLfordataentry["HoldTime"];
DataEntryModel.LongestQueue = handLfordataentry["LongestQueue"];
var dataentryjsonString = JsonConvert.SerializeObject(DataEntryModel);
var postTodataentryPowerBi = HttpPostAsync("https://api.powerbi.com/beta/4b700a32-7025-4159-a131-8e9c9057f203/datasets/677f0ce8-bde2-42f5-a201-0d5f398c1623/rows?key=LtLYkLl8zjktsKDNrC8ominN9ClAMfLCkPzrMmbQggPxnZIqQcn7I2hUtdVDvZNnLnCAgtsIZR0gWc4ZtC9UOQ%3D%3D", "[" + dataentryjsonString + "]"); // Add brackets for Power BI
#endregion
}