private void AssignNextRequest()
{
string queueKey = (string)Session["QueueKey"];
char[] delimiter = { '|' };
string[] values = queueKey.Split(delimiter, 3);
Guid operatorKey = (Guid)Session["OperatorKey"];
ServiceReference1.ProcessRequestClient serv = new ServiceReference1.ProcessRequestClient();
ServiceReference1.Request[] reqList = serv.GetRequest(values[1], operatorKey, bool.Parse(values[2]));
if (reqList != null && reqList.Count() == 1)
{
Session["Requests"] = null;
ServiceReference1.Request r = reqList[0];
Session["Request"] = r;
int rc = serv.AssignOperator(r.RequestKey, operatorKey);
if (rc == 0)
{
// Display the current values
lblName.Text = r.UserName;
lblEmail.Text = r.UserEmail;
lblType.Text = r.RequestType;
lblRequestInfo.Text = "Requests currently in the selected Queue";
txtComment.Text = r.Comment;
txtActionTaken.Text = r.ActionTaken;
cbNextQueue.Text = r.RouteNext;
if (r.QueueInstance.QC)
{
lblQC.Visible = true;
}
else
{
lblQC.Visible = false;
}
}
}
if (reqList != null && reqList.Count() > 1)
{
Session["Requests"] = reqList;
}
}
protected void RequestSelected(object sender, EventArgs e)
{
if (pnlRequests.Visible.Equals(false))
{
pnlRequests.Visible = true;
}
Guid requestKey = (Guid)RequestGrid.SelectedValue;
Session["RequestKey"] = requestKey;
ServiceReference1.ProcessRequestClient serv = new ServiceReference1.ProcessRequestClient();
int rc = serv.AssignOperator(requestKey, (Guid)Session["OperatorKey"]);
if (rc == 0)
{
ServiceReference1.Request r = serv.LoadRequest(requestKey);
Session["Request"] = r;
// Display the current values
lblName.Text = r.UserName;
lblEmail.Text = r.UserEmail;
lblType.Text = r.RequestType;
lblRequestInfo.Text = "Requests currently in the selected Queue";
txtComment.Text = r.Comment;
txtActionTaken.Text = r.ActionTaken;
cbNextQueue.Text = r.RouteNext;
if (r.QueueInstance.QC)
{
lblQC.Visible = true;
}
else
{
lblQC.Visible = false;
}
}
}