// Handle Submit True
public async Task <TaskModuleContinueResponse> OnTeamsTaskModuleSubmitAsync(ITurnContext context, CancellationToken cancellationToken)
{
var state = await _stateAccessor.GetAsync(context, () => new SkillState());
ActivityReferenceMap activityReferenceMap = await _activityReferenceMapAccessor.GetAsync(
context,
() => new ActivityReferenceMap(),
cancellationToken)
.ConfigureAwait(false);
var activityValueObject = JObject.FromObject(context.Activity.Value);
var isDataObject = activityValueObject.TryGetValue("data", StringComparison.InvariantCultureIgnoreCase, out JToken dataValue);
JObject dataObject = null;
if (isDataObject)
{
dataObject = dataValue as JObject;
// Get Title
var title = dataObject.GetValue("IncidentTitle");
// Get Description
var description = dataObject.GetValue("IncidentDescription");
// Get Urgency
var urgency = dataObject.GetValue("IncidentUrgency");
// Create Managemenet object
var management = _serviceManager.CreateManagement(_settings, state.AccessTokenResponse, state.ServiceCache);
// Create Ticket
var result = await management.CreateTicket(title.Value <string>(), description.Value <string>(), (UrgencyLevel)Enum.Parse(typeof(UrgencyLevel), urgency.Value <string>(), true));
if (result.Success)
{
// Return Added Incident Envelope
// Get saved Activity Reference mapping to conversation Id
activityReferenceMap.TryGetValue(context.Activity.Conversation.Id, out var activityReference);
// Update Create Ticket Button with another Adaptive card to Update/Delete Ticket
await _teamsTicketUpdateActivity.UpdateTaskModuleActivityAsync(
context,
activityReference,
ServiceNowIncidentTaskModuleAdaptiveCardHelper.BuildIncidentCard(result.Tickets.FirstOrDefault(), _settings.MicrosoftAppId),
cancellationToken);
return(new TaskModuleContinueResponse()
{
Type = "continue",
Value = new TaskModuleTaskInfo()
{
Title = "Incident Created",
Height = "medium",
Width = 500,
Card = new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = ServiceNowIncidentTaskModuleAdaptiveCardHelper.IncidentResponseCard("Incident has been created")
}
}
});
}
}
// Failed to create incident
return(new TaskModuleContinueResponse()
{
Type = "continue",
Value = new TaskModuleTaskInfo()
{
Title = "Incident Create Failed",
Height = "medium",
Width = 500,
Card = new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = ServiceNowIncidentTaskModuleAdaptiveCardHelper.IncidentResponseCard("Incident Create Failed")
}
}
});
}
public async Task <TaskModuleContinueResponse> OnTeamsTaskModuleSubmitAsync(ITurnContext context, CancellationToken cancellationToken)
{
var state = await _stateAccessor.GetAsync(context, () => new SkillState());
var taskModuleMetadata = context.Activity.GetTaskModuleMetadata <TaskModuleMetadata>();
var id = taskModuleMetadata.FlowData != null?
JsonConvert.DeserializeObject <Dictionary <string, object> >(JsonConvert.SerializeObject(taskModuleMetadata.FlowData))
.GetValueOrDefault("IncidentId") : null;
// Convert JObject to Ticket
string incidentId = (string)id;
if (incidentId != null)
{
string ticketCloseReason = string.Empty;
// Get User Input from AdatptiveCard
var activityValueObject = JObject.FromObject(context.Activity.Value);
var isDataObject = activityValueObject.TryGetValue("data", StringComparison.InvariantCultureIgnoreCase, out JToken dataValue);
JObject dataObject = null;
if (isDataObject)
{
dataObject = dataValue as JObject;
// Get TicketCloseReason
ticketCloseReason = dataObject.GetValue("IncidentCloseReason").Value <string>();
// Create Managemenet object
var management = _serviceManager.CreateManagement(_settings, state.AccessTokenResponse, state.ServiceCache);
// Create Ticket
var result = await management.CloseTicket(incidentId, ticketCloseReason);
if (result.Success)
{
// TODO: Figure out what should we update the incident with in order
ActivityReferenceMap activityReferenceMap = await _activityReferenceMapAccessor.GetAsync(
context,
() => new ActivityReferenceMap(),
cancellationToken)
.ConfigureAwait(false);
activityReferenceMap.TryGetValue(context.Activity.Conversation.Id, out var activityReference);
await _teamsTicketUpdateActivity.UpdateTaskModuleActivityAsync(
context,
activityReference,
ServiceNowIncidentTaskModuleAdaptiveCardHelper.CloseIncidentCard(result.Tickets[0]),
cancellationToken);
// Return Closed Incident Envelope
return(new TaskModuleContinueResponse()
{
Type = "continue",
Value = new TaskModuleTaskInfo()
{
Title = "Incident Deleted",
Height = "small",
Width = 300,
Card = new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = ServiceNowIncidentTaskModuleAdaptiveCardHelper.IncidentResponseCard("Incident has been Deleted")
}
}
});
}
}
}
// Failed to Delete Incident
return(new TaskModuleContinueResponse()
{
Type = "continue",
Value = new TaskModuleTaskInfo()
{
Title = "Incident Delete Failed",
Height = "medium",
Width = 500,
Card = new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = ServiceNowIncidentTaskModuleAdaptiveCardHelper.IncidentResponseCard("Incident Delete Failed")
}
}
});
}
public async Task <TaskModuleContinueResponse> OnTeamsTaskModuleSubmitAsync(ITurnContext context, CancellationToken cancellationToken)
{
var state = await _stateAccessor.GetAsync(context, () => new SkillState());
var taskModuleMetadata = context.Activity.GetTaskModuleMetadata <TaskModuleMetadata>();
var ticketDetails = taskModuleMetadata.FlowData != null?
JsonConvert.DeserializeObject <Dictionary <string, object> >(JsonConvert.SerializeObject(taskModuleMetadata.FlowData))
.GetValueOrDefault("IncidentDetails") : null;
// Convert JObject to Ticket
Ticket incidentDetails = JsonConvert.DeserializeObject <Ticket>(ticketDetails.ToString());
// If ticket is valid go ahead and update
if (incidentDetails != null)
{
ActivityReferenceMap activityReferenceMap = await _activityReferenceMapAccessor.GetAsync(
context,
() => new ActivityReferenceMap(),
cancellationToken)
.ConfigureAwait(false);
// Get Activity Id from ActivityReferenceMap
activityReferenceMap.TryGetValue(context.Activity.Conversation.Id, out var activityReference);
// Get User Input from AdatptiveCard
var activityValueObject = JObject.FromObject(context.Activity.Value);
var isDataObject = activityValueObject.TryGetValue("data", StringComparison.InvariantCultureIgnoreCase, out JToken dataValue);
JObject dataObject = null;
if (isDataObject)
{
dataObject = dataValue as JObject;
// Get Title
var title = dataObject.GetValue("IncidentTitle");
// Get Description
var description = dataObject.GetValue("IncidentDescription");
// Get Urgency
var urgency = dataObject.GetValue("IncidentUrgency");
// Create Managemenet object
var management = _serviceManager.CreateManagement(_settings, state.AccessTokenResponse, state.ServiceCache);
var result = await management.UpdateTicket(incidentDetails.Id, title.Value <string>(), description.Value <string>(), (UrgencyLevel)Enum.Parse(typeof(UrgencyLevel), urgency.Value <string>()));
if (result.Success)
{
await _teamsTicketUpdateActivity.UpdateTaskModuleActivityAsync(
context,
activityReference,
ServiceNowIncidentTaskModuleAdaptiveCardHelper.BuildIncidentCard(result.Tickets.FirstOrDefault(), _settings.MicrosoftAppId),
cancellationToken);
// Return Added Incident Envelope
return(new TaskModuleContinueResponse()
{
Type = "continue",
Value = new TaskModuleTaskInfo()
{
Title = "Incident Updated",
Height = "small",
Width = 300,
Card = new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = ServiceNowIncidentTaskModuleAdaptiveCardHelper.IncidentResponseCard("Incident has been Updated")
}
}
});
}
}
}
// Failed to update incident
return(new TaskModuleContinueResponse()
{
Type = "continue",
Value = new TaskModuleTaskInfo()
{
Title = "Incident Update Failed",
Height = "medium",
Width = 500,
Card = new Attachment
{
ContentType = AdaptiveCard.ContentType,
Content = ServiceNowIncidentTaskModuleAdaptiveCardHelper.IncidentResponseCard("Incident Update Failed")
}
}
});
}
