public static IMessage RequestUpdateInteraction(InteractionContent interactionContent, InteractionAttributes interactionAttributes, BaseEntityAttributes baseEntityAttributes)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
IMessage iMessage = null;
RequestUpdateInteraction updateInteraction = new RequestUpdateInteraction();
if (interactionContent != null)
{
updateInteraction.InteractionContent = interactionContent;
}
if (interactionAttributes != null)
{
updateInteraction.InteractionAttributes = interactionAttributes;
}
if (baseEntityAttributes != null)
{
updateInteraction.EntityAttributes = baseEntityAttributes;
}
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("------------RequestUpdateInteraction-------------");
logger.Info("Interaction Attributes : " + (updateInteraction.InteractionAttributes != null ? "null" : updateInteraction.InteractionAttributes.ToString()));
logger.Info("Entity Attributes : " + (updateInteraction.InteractionAttributes != null ? "null" : updateInteraction.EntityAttributes.ToString()));
logger.Info("---------------------------------------------------");
iMessage = Settings.UCSProtocol.Request(updateInteraction);
updateInteraction = null;
logger.Trace("Response : " + (iMessage != null ? "null" : iMessage.ToString()));
}
else
{
logger.Warn("Error occurred as : Universal Contact Server protocol is Null or Closed");
}
return(iMessage);
}
//#region Field Declaration
//private Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
//InteractionAttributes ixnAttributes = null;
//#endregion
#region RequestToUpdateInteraction
public static OutputValues UpdateInteraction(string interactionID, int ownerId, string comment, KeyValueCollection userData, int status, string dtEndDate)
{
Pointel.Logger.Core.ILog logger = Pointel.Logger.Core.LogManager.GetLogger(System.Reflection.MethodBase.GetCurrentMethod().DeclaringType, "AID");
OutputValues output = OutputValues.GetInstance();
try
{
RequestUpdateInteraction requestUpdateInteraction = Genesyslab.Platform.Contacts.Protocols.ContactServer.Requests.RequestUpdateInteraction.Create();
InteractionAttributes ixnAttributes = new InteractionAttributes();
ixnAttributes.Id = interactionID;
if (!string.IsNullOrEmpty(comment))
{
ixnAttributes.TheComment = comment;
}
if (ownerId != 0)
{
ixnAttributes.OwnerId = ownerId;
}
ixnAttributes.TenantId = Settings.tenantDBID;
if (!string.IsNullOrEmpty(dtEndDate))
{
ixnAttributes.EndDate = dtEndDate;
}
requestUpdateInteraction.InteractionAttributes = ixnAttributes;
if (userData != null)
{
requestUpdateInteraction.InteractionAttributes.AllAttributes = userData;
}
requestUpdateInteraction.InteractionAttributes.Status = status.Equals(3) ? Statuses.Stopped : Statuses.InProcess;
if (Settings.UCSProtocol != null && Settings.UCSProtocol.State == ChannelState.Opened)
{
logger.Info("------------RequestToUpdateInteraction-------------");
logger.Info("Id :" + interactionID);
logger.Info("TheComment : " + comment);
logger.Info("---------------------------------------------------");
IMessage message = Settings.UCSProtocol.Request(requestUpdateInteraction);
if (message != null)
{
logger.Trace(message.ToString());
output.IContactMessage = message;
output.MessageCode = "200";
output.Message = "Update Interaction Successfully";
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Don't Update Interaction Successfully";
}
}
else
{
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = "Universal Contact Server protocol is Null or Closed";
logger.Warn("UpdateInteraction() : Contact Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while Request To Update Interaction " + generalException.ToString());
output.IContactMessage = null;
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
