/// <summary>
/// Changes the properties.
/// </summary>
/// <param name="interactionId">The interaction identifier.</param>
/// <param name="proxyId">The proxy identifier.</param>
/// <param name="dispositionNotes">The disposition notes.</param>
/// <returns></returns>
public OutputValues ChangeProperties(string interactionId, int proxyId, KeyValueCollection addedProperties, KeyValueCollection changedProperties)
{
OutputValues output = OutputValues.GetInstance();
output.Message = string.Empty;
output.MessageCode = string.Empty;
output.ErrorCode = 0;
RequestChangeProperties requestChangeProperties = RequestChangeProperties.Create();
try
{
requestChangeProperties.InteractionId = interactionId;
requestChangeProperties.ProxyClientId = proxyId;
if (changedProperties != null)
{
requestChangeProperties.ChangedProperties = changedProperties;
}
if (addedProperties != null)
{
requestChangeProperties.AddedProperties = addedProperties;
}
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage response = Settings.InteractionProtocol.Request(requestChangeProperties);
if (response.Id == EventPropertiesChanged.MessageId || response.Id == EventAck.MessageId)
{
logger.Info("------------RequestChangeProperties-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyId);
logger.Info(" RequestChangeProperties : response :" + response.ToString());
logger.Info("-------------------------------------------------");
logger.Trace(response.ToString());
output.MessageCode = "200";
output.Message = "Change Properties Successful";
}
else
{
output.MessageCode = "2001";
output.Message = "Don't Change Properties Successful";
}
}
else
{
logger.Warn("ChangeProperties() : Interaction Server Protocol is Null..");
}
}
catch (ProtocolException protocolException)
{
logger.Error("Error occurred while change properties request " + protocolException.ToString());
output.MessageCode = "2001";
output.Message = protocolException.Message;
}
catch (Exception generalException)
{
logger.Error("Error occurred while change properties request " + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
/// <summary>
/// Adds the case information.
/// </summary>
/// <param name="interactionid">The interactionid.</param>
/// <param name="keyvalues">The keyvalues.</param>
/// <returns></returns>
public OutputValues AddCaseInformation(string interactionId, int proxyClientID, KeyValueCollection keyvalues)
{
OutputValues output = OutputValues.GetInstance();
output.Message = string.Empty;
output.MessageCode = string.Empty;
output.ErrorCode = 0;
try
{
RequestChangeProperties addedProperties = RequestChangeProperties.Create();
addedProperties.InteractionId = interactionId;
addedProperties.ProxyClientId = proxyClientID;
if (keyvalues != null)
{
addedProperties.AddedProperties = keyvalues;
}
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage response = Settings.InteractionProtocol.Request(addedProperties);
if (response.Id == EventPropertiesChanged.MessageId || response.Id == EventAck.MessageId)
{
logger.Info("------------AddCaseInformation-------------");
logger.Info("InteractionId :" + interactionId);
logger.Info("ProxyClientId :" + proxyClientID);
logger.Info(" AddCaseInformation : response :" + response.ToString());
logger.Info("-----------------------------------------");
logger.Trace(response.ToString());
output.MessageCode = "200";
output.Message = "Add Case Information Successful";
}
else
{
logger.Trace(response.ToString());
output.MessageCode = "2001";
output.Message = "Add Properties UnSuccessful";
}
}
else
{
logger.Warn("AddCaseInformation() : Interaction Server Protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while doing Add Case Information:" + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}
public OutputValues TransferInteractiontoQueue(int proxyClientId, string interactionID, string queueName)
{
OutputValues output = OutputValues.GetInstance();
try
{
RequestChangeProperties requestChangeProperties = RequestChangeProperties.Create();
RequestPlaceInQueue requestPlaceInQueue = RequestPlaceInQueue.Create();
KeyValueCollection attachData = new KeyValueCollection();
attachData.Add("EmailSkills", queueName);
requestChangeProperties.ChangedProperties = attachData;
requestChangeProperties.InteractionId = interactionID;
requestChangeProperties.ProxyClientId = proxyClientId;
requestPlaceInQueue.InteractionId = interactionID;
requestPlaceInQueue.Queue = queueName;
requestPlaceInQueue.ProxyClientId = proxyClientId;
requestPlaceInQueue.AddedProperties = attachData;
if (Settings.InteractionProtocol != null && Settings.InteractionProtocol.State == ChannelState.Opened)
{
IMessage message = Settings.InteractionProtocol.Request(requestPlaceInQueue);
if (message != null)
{
switch (message.Id)
{
case EventAck.MessageId:
EventAck eventAck = (EventAck)message;
logger.Info("------------Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionID);
logger.Info("ProxyClientId :" + proxyClientId);
logger.Info("QueueName :" + queueName);
logger.Info("--------------------------------------------");
logger.Trace(eventAck.ToString());
output.MessageCode = "200";
output.Message = "Transfer interaction Successful";
break;
case EventError.MessageId:
EventError eventError = (EventError)message;
logger.Info("------------Error on Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionID);
logger.Info("ProxyClientId :" + proxyClientId);
logger.Info("QueueName :" + queueName);
logger.Info("--------------------------------------------");
logger.Trace(eventError.ToString());
output.MessageCode = "2001";
output.Message = Convert.ToString(eventError.ErrorDescription);
logger.Error("Error occurred while transferring interaction : " + Convert.ToString(eventError.ErrorDescription));
break;
}
}
else
{
output.MessageCode = "2001";
output.Message = "Transfer Interaction UnSuccessful";
}
Settings.InteractionProtocol.Send(requestPlaceInQueue);
logger.Info("------------Transfer Interaction By Queue-------------");
logger.Info("InteractionId :" + interactionID);
logger.Info("ProxyClientId :" + proxyClientId);
logger.Info("QueueName :" + queueName);
logger.Info("--------------------------------------------");
logger.Info(requestChangeProperties.ToString());
logger.Info(requestPlaceInQueue.ToString());
}
else
{
logger.Warn("TransferInteractiontoQueue() : Interaction Server protocol is Null..");
}
}
catch (Exception generalException)
{
logger.Error("Error occurred while transfer the interaction" + generalException.ToString());
output.MessageCode = "2001";
output.Message = generalException.Message;
}
return(output);
}