public void Execute(IServiceProvider serviceProvider)
{
IPluginExecutionContext context = (IPluginExecutionContext)serviceProvider.GetService(typeof(IPluginExecutionContext));
IOrganizationServiceFactory factory = (IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory));
service = factory.CreateOrganizationService(context.UserId);
IOrganizationService iServices = ((IOrganizationServiceFactory)serviceProvider.GetService(typeof(IOrganizationServiceFactory))).CreateOrganizationService(new Guid?(context.UserId));
// Get a reference to the tracing service.
myTrace = (ITracingService)serviceProvider.GetService(typeof(ITracingService));
try
{
string sTicketNumber = string.Empty;
if (context.InputParameters.Contains("Target") && context.InputParameters["Target"] is Entity)
{
//Variables Locales
Entity target = (Entity)context.InputParameters["Target"];
if (target.LogicalName != "incident")
{
return;
}
if (target.Attributes.Contains("ticketnumber") && target.Attributes["ticketnumber"] != null)
{
sTicketNumber = target.Attributes["ticketnumber"].ToString();
}
RemedyDTO obj = IsApplyToRemedy(target);
if (obj == null)
{
return;
}
//TO DO: CONSUMIR SERVICIO REMEDY
if (obj.isRemedy)
{
GeneraIncidenciaResponseDTO response = CallPsbServiceAmxPeruGeneraIncidencia(service, "1", "", "INT-CHQ 2-002_generarIncidenciacase", obj.categoryCode1, obj.categoryCode2, obj.categoryCode3, target.Id.ToString());
//throw new InvalidPluginExecutionException(response.Output.response.DescriptionResponse);
if (response != null)
{
if (response.Output != null)
{
if (response.Output.response != null)
{
if (response.Output.response.Status == 0)
{
//target.Attributes["ust_remedyticketstatus"] = response.Output.response.Status.ToString();
if (response.Output.response.ProblemId != null)
{
target.Attributes["ust_remedyticketid"] = response.Output.response.ProblemId;
}
else
{
return;
}
//if (response.Output.response.DescriptionResponse != null)
// target.Attributes["ust_remedyticketanswer"] = response.Output.response.DescriptionResponse;
}
}
}
}
}
}
}
catch (ApplicationException ex)
{
throw new ApplicationException("Controlled Error: " + ex.Message, ex);
}
catch (InvalidPluginExecutionException ex)
{
throw new InvalidPluginExecutionException("PlugIn Error: " + ex.Message, ex);
}
catch (EndpointNotFoundException ex)
{
throw new EndpointNotFoundException("EndPoint Error: " + ex.Message, ex);
}
catch (FaultException <OrganizationServiceFault> ex)
{
throw new InvalidPluginExecutionException("Crm Service error: " + ex.Message, ex);
}
catch (Exception ex)
{
throw new Exception("Uncontrolled error: " + ex.Message, ex);;
}
}
private RemedyDTO IsApplyToRemedy(Entity target)
{
bool isRemedyCat1 = false;
bool isRemedyCat2 = false;
bool isRemedyCat3 = false;
bool isRemedyCat4 = false;
bool isRemedyCat5 = false;
string sCodCategory1 = string.Empty;
string sCodCategory2 = string.Empty;
string sCodCategory3 = string.Empty;
string sCodCategory4 = string.Empty;
string sCodCategory5 = string.Empty;
RemedyDTO obj = null;
if (target.Attributes.Contains("ust_category1") && target.Attributes["ust_category1"] != null)
{
EntityReference erCategory1 = ((EntityReference)target.Attributes["ust_category1"]);
//if (erCategory1 == null) return; //If category1 is not registered plugIn abort.
Entity category = service.Retrieve("amxperu_casecategory", erCategory1.Id, new Microsoft.Xrm.Sdk.Query.ColumnSet("ust_code", "ust_istickettoremedy"));
if (category.Attributes.Contains("ust_code") && category.Attributes["ust_code"] != null)
{
//Get the Case Category1
sCodCategory1 = category.Attributes["ust_code"].ToString();
}
if (category.Attributes.Contains("ust_istickettoremedy") && category.Attributes["ust_istickettoremedy"] != null)
{
//Get the Case Category1
isRemedyCat1 = (bool)category.Attributes["ust_istickettoremedy"];
}
}
if (target.Attributes.Contains("ust_category2") && target.Attributes["ust_category2"] != null)
{
EntityReference erCategory2 = ((EntityReference)target.Attributes["ust_category2"]);
Entity category2 = service.Retrieve("amxperu_casesubcategory", erCategory2.Id, new Microsoft.Xrm.Sdk.Query.ColumnSet("ust_code", "ust_istickettoremedy"));
if (category2.Attributes.Contains("ust_code") && category2.Attributes["ust_code"] != null)
{
//Get the Case Category2
sCodCategory2 = category2.Attributes["ust_code"].ToString();
}
if (category2.Attributes.Contains("ust_istickettoremedy") && category2.Attributes["ust_istickettoremedy"] != null)
{
isRemedyCat2 = (bool)category2.Attributes["ust_istickettoremedy"];
}
}
if (target.Attributes.Contains("ust_category3") && target.Attributes["ust_category3"] != null)
{
EntityReference erCategory3 = ((EntityReference)target["ust_category3"]);
Entity category3 = service.Retrieve("amxperu_casesubsubcategory", erCategory3.Id, new Microsoft.Xrm.Sdk.Query.ColumnSet("ust_code", "ust_istickettoremedy"));
if (category3.Attributes.Contains("ust_code") && category3.Attributes["ust_code"] != null)
{
//Get the Case Category3
sCodCategory3 = category3.Attributes["ust_code"].ToString();
}
if (category3.Attributes.Contains("ust_istickettoremedy") && category3.Attributes["ust_istickettoremedy"] != null)
{
isRemedyCat3 = (bool)category3.Attributes["ust_istickettoremedy"];
}
}
if (target.Attributes.Contains("ust_category4") && target.Attributes["ust_category4"] != null)
{
EntityReference erCategory4 = ((EntityReference)target.Attributes["ust_category4"]);
Entity category4 = service.Retrieve("amxperu_caseothercategory", erCategory4.Id, new Microsoft.Xrm.Sdk.Query.ColumnSet("ust_code", "ust_istickettoremedy"));
if (category4.Attributes.Contains("ust_code") && category4.Attributes["ust_code"] != null)
{
//Get the Case Category4
sCodCategory4 = category4.Attributes["ust_code"].ToString();
}
if (category4.Attributes.Contains("ust_istickettoremedy") && category4.Attributes["ust_istickettoremedy"] != null)
{
isRemedyCat4 = (bool)category4.Attributes["ust_istickettoremedy"];
}
}
if (target.Attributes.Contains("ust_category5") && target.Attributes["ust_category5"] != null)
{
EntityReference erCategory5 = ((EntityReference)target.Attributes["ust_category5"]);
Entity category5 = service.Retrieve("amxperu_casecategory5", erCategory5.Id, new Microsoft.Xrm.Sdk.Query.ColumnSet("ust_code", "ust_istickettoremedy"));
if (category5.Attributes.Contains("ust_code") && category5.Attributes["ust_code"] != null)
{
//Get the Case Category4
sCodCategory5 = category5.Attributes["ust_code"].ToString();
}
if (category5.Attributes.Contains("ust_istickettoremedy") && category5.Attributes["ust_istickettoremedy"] != null)
{
isRemedyCat5 = (bool)category5.Attributes["ust_istickettoremedy"];
}
}
if (isRemedyCat1 || isRemedyCat2 || isRemedyCat3 || isRemedyCat4 || isRemedyCat5)
{
obj = new RemedyDTO()
{
isRemedy = true
, categoryCode1 = sCodCategory1
, categoryCode2 = sCodCategory2
, categoryCode3 = sCodCategory3
};
}
return(obj);
#region Comentarios
//if (sCodCaseType != null)
//{
// // NO REGULADAS/FALLA TECNICA MOVIL-PRIMER NIVEL/INTERNET
// if (sCodCaseType == "002" && sCodCategory1 == "0229" && sCodCategory2 == "022901")
// {
// if (sCodCategory3 == "02290101")
// {
// IsToRemedy = true;
// }
// else if (sCodCategory3 == "02290102")
// {
// IsToRemedy = true;
// }
// else if (sCodCategory3 == "02290103")
// {
// IsToRemedy = true;
// }
// else if (sCodCategory3 == "02290104")
// {
// IsToRemedy = true;
// }
//}
//else if (sCodCaseType == "002" && sCodCategory1 == "0229" && sCodCategory2 == "022902")// NO REGULADAS/FALLA TECNICA MOVIL-PRIMER NIVEL/LLAMADAS
//{
// if (sCodCategory3 == "02290201")
// {
// IsToRemedy = true;
// }
// else if (sCodCategory3 == "02290202")
// {
// IsToRemedy = true;
// }
// else if (sCodCategory3 == "02290203")
// {
// IsToRemedy = true;
// }
// else if (sCodCategory3 == "02290204")
// {
// IsToRemedy = true;
// }
//}
//else if (sCodCaseType == "002" && sCodCategory1 == "0229" && sCodCategory2 == "022903")// NO REGULADAS/FALLA TECNICA MOVIL-PRIMER NIVEL/SMS
//{
// if (sCodCategory3 == "02290201")
// {
// IsToRemedy = true;
// }
// else if (sCodCategory3 == "02290301")
// {
// IsToRemedy = true;
// }
// else if (sCodCategory3 == "02290302")
// {
// IsToRemedy = true;
// }
//}
//else if (sCodCaseType == "004" && sCodCategory1 == "0401" && sCodCategory2 == "040101")// RECLAMO OSIPTEL/DESBLOQUEO O RETRICCION DEL EQUIPO/AVERIA MASIVA
//{
// if (sCodCategory3 == "04010101" && sCodCategory4 == "0401010101")
// {
// IsToRemedy = true;
// }
//}
//else if (sCodCaseType == "004" && sCodCategory1 == "0402" && sCodCategory2 == "040201")// RECLAMO OSIPTEL/PROBLEMAS TECNICOS(CALIDAD E IDONEIDAD) SS MOVILES/INTERNET MOVIL
//{
// if (sCodCategory3 == "04020101" && sCodCategory4 == "0402010101")// PROBLEMAS ESCALABLES A RED/CALIDAD E IDONEIDAD - INTERNET
// {
// IsToRemedy = true;
// }
// if (sCodCategory3 == "04020102" && sCodCategory4 == "0402010201")// PROBLEMAS ESCALABLES A TI/CALIDAD E IDONEIDAD - INTERNET
// {
// IsToRemedy = true;
// }
//}
//else if (sCodCaseType == "004" && sCodCategory1 == "0402" && sCodCategory2 == "040202")// RECLAMO OSIPTEL/PROBLEMAS TECNICOS(CALIDAD E IDONEIDAD) SS MOVILES/SERVICIOS DE VOZ
//{
// if (sCodCategory3 == "04020201" && sCodCategory4 == "0402020101")// PROBLEMAS ESCALABLES A RED/CALIDAD E IDONEIDAD - SERVICIOS BASICOS
// {
// IsToRemedy = true;
// }
// if (sCodCategory3 == "04020202" && sCodCategory4 == "0402020201")// PROBLEMAS ESCALABLES A TI/CALIDAD E IDONEIDAD - SERVICIOS BASICOS
// {
// IsToRemedy = true;
// }
//}
//else if (sCodCaseType == "004" && sCodCategory1 == "0402" && sCodCategory2 == "040203")// RECLAMO OSIPTEL/PROBLEMAS TECNICOS(CALIDAD E IDONEIDAD) SS MOVILES/SERVICIOS DE VALOR AGREGADO
//{
// if (sCodCategory3 == "04020301" && sCodCategory4 == "0402030101")// PROBLEMAS ESCALABLES A RED/CALIDAD E IDONEIDAD - SERVICIOS DE VALOR AGREGADO
// {
// IsToRemedy = true;
// }
// if (sCodCategory3 == "04020302" && sCodCategory4 == "0402030201")// PROBLEMAS ESCALABLES A TI/CALIDAD E IDONEIDAD - SERVICIOS DE VALOR AGREGADO
// {
// IsToRemedy = true;
// }
//}
// else if (sCodCaseType == "004" && sCodCategory1 == "0402" && sCodCategory2 == "040204")// RECLAMO OSIPTEL/PROBLEMAS TECNICOS(CALIDAD E IDONEIDAD) SS MOVILES/OTROS SERVICIOS PARA EMPRESA
// {
// if (sCodCategory3 == "04020401" && sCodCategory4 == "0402040101")// PROBLEMAS ESCALABLES A RED/CALIDAD E IDONEIDAD - SERVICIOS EMPRESA
// {
// IsToRemedy = true;
// }
// if (sCodCategory3 == "04020402" && sCodCategory4 == "0402040201")// PROBLEMAS ESCALABLES A TI/CALIDAD E IDONEIDAD - SERVICIOS EMPRESA
// {
// IsToRemedy = true;
// }
// }
//}
#endregion
}
